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Why does Chromecast not work?



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Userlevel 7
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Hello everyone. 

I can only apologise for the time this is taking

Our team has reached out to Google and we are waiting for more info. 

Hopefully it won’t take much longer. 

Userlevel 2
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Hello everyone. 

I can only apologise for the time this is taking

Our team has reached out to Google and we are waiting for more info. 

Hopefully it won’t take much longer. 

Hello Yula, do you have any news? 

Userlevel 6
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So I bought the new streamer Cambridge Audio CXN and Deezer on this device via Chromecast works without any problem... I now still have Deezer prepaid and also Tidal and that is why I compared the two services-> Tidal has Tidal Connect, gapless, forming the via Chromecast queue, correct album release years and label names, playlist folders and is cheaper in my country. Unfortunately, Deeezer has a lot of faults and shortcomings BUT I have to admit truthfully that it sounds  better, clearer, cleaner on my apparatus more then Tidal..And the quality of the stream is very important to me. The menu is also clearer. I'm going to have a tough decision...

Userlevel 6
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So this is really upsetting, streaming via Chromecast again doesn't work. Tomorrow it might be, and in a week it won't be? I was happy to go back to Deezer, despite all the shortcomings because the sound quality seems better than Tidal, but the functioning of via Chromecast is a lottery.

Userlevel 7
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Hey there all,

as I said on another thread, we can not reproduce the issue so it all seems good on our side. 

To be able to investigate this further, we need you to answers these questions: 

  • Brand and Model of the device where you can't cast
  • (If possible) screenshot of the error message
  • Was it working before? Did you notice that it stopped working after some update from OS, Deezer app or firmware of the device?
  • Deezer version, OS version
  • If it is Chromecast external device or Chromecast built-in
  • In case it is built-in what version it is: V1,V2,V3

 Can you try to cast from other devices like laptops, mobile phones, tablets… ? 

Hi. My LG WK7 speaker with built-in Google Assistant (cast firmware version 1.36.157053) no longer plays any music from Deezer. I ask it to play music, it says it will, and then nothing happens. This has been the case since about February this year. Before then it was fine. Is this a Deezer problem? Thanks. 

Userlevel 5
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I've already answered these questions but will do so again…

 

1st Chromecast device: Chromecast (1st gen)  —  Firmware version 1.36.157768

I believe it's been on this firmware version since last fall

 

​​​​​​2nd Chromecast device: Chromecast Audio, Cast firmware: 1.56.281627

I think the firmware version was updated around the beginning of the year. It was in this version before casting stopped working. 

Both are Google-branded dongles, not built into something else. 

No error message, it just never connects and times out trying after maybe 30 seconds. 

 

 

Deezer version 7.0.2.75 on Android 12 (although it stopped working maybe 3 months and several releases ago at this point). Casting from Deezer web on both Windows 10 and Ubuntu 20.04 doesn't work either. The message that comes up there after timing out is "Unable to cast www.deezer.com.", then after 1 minute "Failed to cast. Please try again". My phone, computers and other devices can cast to these devices using every other app, it's only Deezer casting that doesn't work. 

Because casting via web doesn't work anymore either I have to assume this is a back-end issue and not related to the Android app itself.

Userlevel 7
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Thanks everybody!!

Good news, we were able to reproduce and identify the bug, so our teams are working on it :) 

Userlevel 5
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Hi Yula, any update here?

Userlevel 5
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As an update to my question, I can confirm that after installing the latest Deezer update (7.03.43) this morning, my Chromecast Audio works once again. However, my Gen 1 Chromecast (cast firmware: 1.36.159268) still doesn't work. The symptoms are the same as before - Deezer app says it's connecting, just a few more seconds, then times out after 60 seconds. The Chromecast appears to be triggered, but the screen stays black and Deezer doesn't start on it. It too times out and reverts to its screen saver after about a minute. 

 

@Yula Can you please get an update from the developers on this?

Userlevel 7
Badge +3

Thank you so much @Rick P.

I have shared it with our developers. 

To whom it concerns, I have no issues casting to a Chromecast Audio from the Deezer Android app, most recent updates on both devices.

Userlevel 5
Badge +2

I just installed the latest version this morning. It's still not working with my Gen 1 Chromecast...

And still nothing working with my Harman Kardon speakers. This is ridiculous, I had the bad idea to purchase a one year family subscription, and I can't use it for 3 months. Needless to say that I will never spend a cent on Deezer for the rest of my life. 

Userlevel 2
Badge +1

Do you have any news!!!!!!! It’s past another month! It’s not possible.

You have to give us free pass until you don’t fix!

 

Userlevel 6
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My annual subscription is over and I haven't renewed it. I'm willing to forgive Deezer for many shortcomings and basically zero progression, but if I can't even stream it, then it's useless to me.

Userlevel 2
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Deezer closed my subscription!

They don’t give me a free pass until they fix the bug. But they close my subscription!!!!!!!

I can’t believe!

Userlevel 6
Badge +2

Deezer closed my subscription!

They don’t give me a free pass until they fix the bug. But they close my subscription!!!!!!!

I can’t believe!

Please contact the support team. They will check it and tell you if there’s a reason like for example a payment problem. 
https://support.deezer.com/hc/en-gb/requests/new

Userlevel 2
Badge +1

Deezer closed my subscription!

They don’t give me a free pass until they fix the bug. But they close my subscription!!!!!!!

I can’t believe!

Please contact the support team. They will check it and tell you if there’s a reason like for example a payment problem. 
https://support.deezer.com/hc/en-gb/requests/new

 

 

I solved with support team

Now i will wait that dev team will fix the bug

Userlevel 2
Badge +1

Hi @Yula ,

do you have any news about the fix?

 

Thank you

Same issue for me. All my Google home speakers working fine but my LG WK7 which has Gen 1 cast firmware doesn't work. It says "ok playing (insert band name) on Deezer", then nothing happens 

@Yula 

 

Interestingly if I set the default speaker for my LG WK7 speaker to another speaker (just using the LG for voice commands and the other speaker to actually play the music) it works. Definitely seems to be an issue with some devices on gen 1 cast firmware 

Userlevel 7
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Hey @kid-a78, I am so sorry but we still don’t have any news on this fix! :(

Userlevel 2
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Hey @kid-a78, I am so sorry but we still don’t have any news on this fix! :(

it’s not possible…...

Userlevel 2
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@Yula

 

Interestingly if I set the default speaker for my LG WK7 speaker to another speaker (just using the LG for voice commands and the other speaker to actually play the music) it works. Definitely seems to be an issue with some devices on gen 1 cast firmware 

 

I think that you will not have answer at your problem.

I ask help to deezer about this issue from January and for now there is the same problem. All other service work fine

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