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Hi, there was a recent attempt to charge me for a subscription which i don’t want. Please cancel this and remove my payment methods
My Deezer can't play offline saying it's connected to 0 other device
HelloYou charge me a subcription 2 months if I unsubscribed.Plese investiage what is the problem and refund me money. And also stop charging me in the futureThanks in advance
Made payment last week my account profile hasn't updated from free😭😭
Dear all, Yesterday I subscribed for a abonnement Deezer premium and the first 3 months are free. Now we realised that my wife cannot listen on the same time as I do (sorry). Can we change our abonnement from Deezer premium tot Deezer family?Hope te hear from you
I updated my card payment details but it keeps failing.
Hello. How can I change the language in which I receive emails? I did not find how to change it either in the application or on the website. I would like to receive letters in Ukrainian, and if it is not available, then in English. Thank you.
It's been about 2 months now or so that it will not accept any card, I've tried THREE different ones. I've already contacted my banks, both of them, and they don't even see an attempt which would mean it's a problem on your end so please save both of our time and don't tell me that excuse. I've been a loyal Deezer customer for many many years and have spent hours creating my personal playlists and would like to continue to enjoy you're service and not have to go to another streaming service but if you do not want to take my money, you may be forcing me to... A little back story of what I believe .at be the problem is that previously, it was paid through my cel phone provider for the longest time but then, when there was an issue earlier this year, I canceled it that way and began paying for it on my own. Later, the card I had on file was replaced due to theft and for some reason, my cel phone provider reactivated it again on their end but it would still ask me for payment so would not
I can't find the song "All in my head" from the artist Hallman.Is there a possibility for you to add this song in Deezer?Thanks
I've activated deezer family at my mobile operator a1, but now I have problem to change my payment method. The operator told me that the only way to do it is to make a new account at Deezer. Are there other options?
I've been patient with Deezer but it's getting too long and I'll go to Spotify if you guys can't do this simple task, when is the crossfade coming on Android ??!!! Thanks by advance
Hi,I have noticed that the release date coming from the API is not always the same like you show on the album page. Example :https://api.deezer.com/album/108359Returns: "release_date": "2018-01-25" On the detail page https://www.deezer.com/us/album/108359You show the correct date: 2002-04-11 Is there a way to get the correct one via API?
Some years ago (when I had my subscription) there was Nordic Indie playlist curated by one of the Deezer editors. It was neat playlist, which I frequently listened to while I went on my daily routes, walking in the city and the near forest. It brought some nice feelings as soundtrack to my acitivity.I liked how it featured the most recent new song and some few hits from the recent times, but then the whole playlist disappeared. Has it been brought back or is there any equivalent other playlist that features new nordic indie tracks?
Playlist order on the playlist page is different than when adding a song to a playlist. Both seem to be alphabetical except for the special characters like @ or #. Those are very different from the first view to the other. This makes things very confusing when adding to a playlist as you are used to seeing some lists in a specific location but then they show in another. i use special characters at the beginning of some playlists to signify certain categories of playlists. This would be of immense importance to me and seems would be easy to make them consistent with each other. thank you very much, keep up the good work
HiMy subscription was always paid in local currency by credit card 49 EGP (Egyptian pounds)This month my card was invoiced $10.99 without my knowledge or acceptencePlease change payment back to our local currency Waiting for your reply ThanksMohamed Samaha
I noticed lately that deezer has not been keep track of what i Listen to accurately. My October Monthly playlist appears to be a combo of September 22 through october 14. As I have only been listening to new releases and the weeknd. None of october new releases are on the playlist. Not even the pre-released singles.
these songs should be on one seperated artist profile:https://www.deezer.com/en/album/349748357 https://www.deezer.com/en/album/332987667 https://www.deezer.com/en/album/328019417 https://www.deezer.com/en/album/253490832 right now they are seperated thru some other random profiles and none of them is mine..thanks in advance!
Hello. I paid my Deezer premium subscription on the 24th octoberMy subscription has been canceled? It has changed from premium to the free service. This is not my first issue with Deezer. Please advise me as to what has happened and my compensation please. Thank you
My subscription is showing family in all of my billing information and everything however, it says premium next to my name and it kicked all of my members off and said they had been removed and dropped to deezer free
It happened few weeks ago, but since there there is only one track in my flow.
After importing playlists from Tidal, some of them appear twice. I n some cases I have three playlists with the same name, because I already had created new playlists in Deeer when importing from Tidal. How do I merge playlists?
Hi, we have a family account, but when I go on mine, it contains and shows and plays stuff from my sons. It shows me my favourite artists still at the top, but flow and suggested artists and everything is my sons music. Does anyone have any ideas ?Thanks🤗
I can't log in to deezer on my galaxy tablet. It won't recognise my email or password though I got through to help using those email & password. I'm baffled.
Hey. I'm new to the app, but loving it. It would be cool though to have Flow actually pre-generate playlist based on the mood to be able to see what's next and jump to a fav song on the list just like with regular playlist. I understand that those features might be switched off intentionally for Flow, but having the choice to switch them back on is the only thing for me personally that'd really make Deezer outstanding. Thanks.
I got a new bank card so the payment was missed. Now I have updated my details via iCloud but Deezer isn’t letting me search or play songs. It’s like my account is needing activated or something. Thanks
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