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About my Deezer

Need some help?

2551 Topics

J
Tiny Dancer
Ju1Tiny Dancer
asked in Features & Feedback

All my notification settings are turned off but Deezer continues to send notifications.

I disabled all notifications but I still get notifications from Deezer. How can I cancel these notifications? See screenshots pleaseseems to be a bug related to Deezer.https://i.ibb.co/nP715kW/deezer-notifications.pnghttps://i.ibb.co/Q8gt24f/deezer-notifications-web.png System:Chrome 122 / Windows 10 22H2 / Deezer browser (not Windows app)   

1
GropplerZorn
Deezer Legend
1 month ago
Q
Runaway Baby
QuutiRunaway Baby
asked in Your account, favorites and playlists

Восстановление данных

Good afternoon, I had an account registered at @gmail.com, the account had many playlists and more than 1000 songs in favorites, but after updating the application, a new profile was created when logging into the account.  Can you please tell me how I can somehow restore my library from your cloud? Thanks for your help and have a nice day)

1
Nina Nebo
Deezer Legend
1 month ago
F
Runaway Baby
fgflanRunaway Baby
asked in Subscription and payments

Why send me an offer then find out it's not what it seems

It really annoys me when companies offer you a discount and then when they’ve got your attention take it away.In an email today Deezer offered me 3 months for the price of 1 and when I clicked on the link it turns out you only get 1 month free. There is no excuse, they’ve sent the offer to an email I used to subscribe to Deezer a few years ago. Why send out false offers?

2
F
Runaway Baby
1 month ago
N
Tiny Dancer
Niel AlbertynTiny Dancer
posted in Subscription and payments

i want my money back

i did not want to renew my subscription but it did automatically it said i could wait till the 21st of march but today i saw money were paid to deezer for my account so can i please cancel my account and get my money back

1
Jaime.
Community Manager
1 month ago
D
Tiny Dancer
Debbie FowlerTiny Dancer
asked in Subscription and payments

Cant change my credit card details

I'm coming to the end of my 30 day trial period and need to change the credit card I originally loaded. Followed the process suggested in other posts but it does not allow me to change it when I try click onto payment method.  Please advise what I should doI'm using an android phone 

2
D
Tiny Dancer
1 month ago
J
Runaway Baby
Jonathan789Runaway Baby
asked in Features & Feedback

Is Deezer app optimised for macOS on M1 (silicon) chip? Has relatively high CPU usage.

My computer becomes noticeably slower when Deezer is running. It’s most noticeable when there’s already a fair amount of other apps running. This is on a MacBook Air M1 computer.Whilst the CPU usage isn’t anything extreme, it does often sit at around 12% for “Deezer Helper (Renderer)” is simply playing music in the background.What is concerning is that when actively engaging with the app, CPU for that process readily jumps up to 40% +.That seems high to me … for activities that I would think are fairly lite weight. I get less CPU usage from massive applications like Adobe apps, etc. Here’s some examples: After clicking on Explore After clicking on Albums After clicking on “Music” After clicking on an Artists name, and brining up that artist’s page  Is this something Deezer developers are aware of?Is Deezer optimised for M1 / silicon chips? Thanks,Jonathan

31
A
Tiny Dancer
1 month ago
T
Tiny Dancer
Talia16Tiny Dancer
posted in Your account, favorites and playlists

glitch

I am playing music from one my playlist, but it keeps switching to songs on my favorites. I have restarted the app multiple times, log in and out, and clear my smart cache the problem still persists. 

1
Leonídia.Deezer
Community Manager
1 month ago
P
Runaway Baby
pauluszleviRunaway Baby
asked in Features & Feedback

why don't i get a notification?

I don't get notified of the new songs and albums of my favorite artist.all my settings are good, even on the phone. Email is also on, it doesn't come either.

9
Jaime.
Community Manager
1 month ago
Y
Tiny Dancer
Yves1996Tiny Dancer
asked in Features & Feedback

Alarm Clock

Everyone wants a alarm clock function. This topic came up 4 years ago: Please, please implement an alarm quickly, it does not have to be fancy, but we are wating for it for so long. People even switch to yt music for that reason.

1
Leonídia.Deezer
Community Manager
1 month ago
S
Tiny Dancer
San11Tiny Dancer
asked in Features & Feedback

What country are my streams count on Deezer? Origin subscription or IP?

Hi you all,I need to know where my streams on Deezer are counting? On the original subscription country or on the current location ip?My deezer acct is made in Europe but now I travel and I will be in 4 different countries for about 1 week each. Where will my streams count? What region?The one I am in right now? Or the one where my acct was created?I need to know this for the charts in my country.Thanks a lot

1
Nina Nebo
Deezer Legend
1 month ago
jirikovoego
Lover
jirikovoegoLover
asked in Subscription and payments

Price increase

Hi guys, I received information about price increase to 11,99€ (300 CZK).It means Deezer charges in my country almost twice more than green service (165 CZK). It’s even more than Netflix (259 CZK). If I pay one euro more, I’ll get whole Apple One.Deezer charge me the same price as users from e.g. France or Germany, but for worse service. There’s no local music editor, no radio stations or local favorite podcasts. It’s little bit unfair.Desktop app, main way how I consume your service is crappy with same issues for years (say hi minimalize to tray instead of close).I’m OK with pay more if someone from the company justify this huge price gap.

13
A
Tiny Dancer
1 month ago
D
Runaway Baby
dspRunaway Baby
posted in Your account, favorites and playlists

Drop this playlist if you support Ukraine

I want to pay Your attention to this album https://www.deezer.com/pl/playlist/12341812831 its cover image is a photo of Yugeni Prigozhin who were killing Ukranians.Placing his photo by user https://www.deezer.com/pl/profile/5824010811 makes some sort of propaganda of the war in Ukraine.Please make some actions about it.Thanks in advance

3
G
Lover
1 month ago
G
Lover
Gatis Marusens
posted in Features & Feedback

Happy birthday everyday to one person.

Happy birthday to anyone having their birthday today hope you get whatever you need. 

5
G
Lover
1 month ago
L
Runaway Baby
Lil kentRunaway Baby
asked in Your account, favorites and playlists

мой релиз попал в чужой профиль артиста

Доброго времени суток, не могли бы вы создать мне карточку артиста. Т.к. Мои все треки попали другому человеку https://www.deezer.com/en/artist/87559642Мой трек: LIL KENT - Я парю

9
Jaime.
Community Manager
1 month ago
G
Lover
Gatis Marusens
posted in Your account, favorites and playlists

count from 1 to unlimited.

1. 

4
G
Lover
1 month ago
I
Tiny Dancer
Iolanda IacopraroTiny Dancer
asked in Your account, favorites and playlists

ascolto musica due apparecchi diversi simultaneamente

Buongiorno sono una vostra abbonata dal 2017. é possibile ascoltare Deezer contemporaneamente da due apparecchi diversi? Grazie e saluti 

1
Nina Nebo
Deezer Legend
1 month ago
G
Runaway Baby
Giulia_brufaniRunaway Baby
posted in Features & Feedback

EXTEND SONG LIMIT

please please pleaseee extend the song limit to a single playlist! 2000 songs is too low of a number 😭.I really enjoy having my bigger playlist where i can put everything and where unlike flow i have full control of all the songs i’m listening to but it seems i have reached the limit since it won’t let me add any more songs cause it says my playlist is already full! Therefore i’m on my knees BEGGING you to consider extending the limit or even to remove it completely letting playlists be limitless if that’s possible.thank you for your timegiulia 

2
Nina Nebo
Deezer Legend
1 month ago
R
Tiny Dancer
RobynwrenTiny Dancer
asked in Features & Feedback

changes

Why on earth did they the Deezer app and the layout. I hate the new Deezer, and whose bright idea was it? It was broken, so why did they have to tamper? This new look is horrible! I prefer the old Deezer, as this new look is very shabby. The new logo is ridiculous. I am now looking to cancel my membership because I and tired of waiting for Deezer to update and enable music videos like YouTube. To be honest, Deezer should offer more.

1
awesomemac
Deezer Legend
1 month ago
G
Tiny Dancer
graygunterTiny Dancer
posted in Features & Feedback

I need to cancel this subscription. I don't want this.

I purchased this service thinking I could download my friend’s wife’s song. That is not an option. I would like a refund, because the service made it seem like that was a thing I could do. I cannot. I have to Venmo him for his wife to email me an MP3  of her song.

1
GropplerZorn
Deezer Legend
1 month ago
El Jami Farid
Runaway Baby
El Jami FaridRunaway Baby
asked in Your account, favorites and playlists

Podcast probleem

Er wordt geen afleveringen van mijn favoriet podcast meer geleverd. De concurenten hadden al dit probleem ondervonden en het is al ondertussen opgelost maar op Deezer is blijkbaar nog niet het geval. gelieve een antwoord!

9
Leonídia.Deezer
Community Manager
1 month ago
D
Runaway Baby
DidilacarotteRunaway Baby
asked in Subscription and payments

I have signed up with wrong email

I need help because I had I used the wrong emails to setup my account. An email that isn't even mine. how can I retrieve and or correct my account when the option for Login with phone number isn't there?  how can I change the email on my account if I don't have access to it?

3
Jaime.
Community Manager
1 month ago
D
Tiny Dancer
DamanniTiny Dancer
asked in Subscription and payments

subscribtion

Hey i have a subcribtion and i paid but deezer says i didn’t pay 

2
Leonídia.Deezer
Community Manager
1 month ago
C
Runaway Baby
CHERRunaway Baby
asked in Your account, favorites and playlists

Sequence of tracks

Since the site changed recently I cannot get my favourite tracks to play in alphabetical order of tracks. The songs just seem random. I keep setting it to alphabetical order though. Is there any advice out there?

2
Leonídia.Deezer
Community Manager
1 month ago
D
Runaway Baby
DelachRunaway Baby
posted in Your account, favorites and playlists

Recent glitch that has been occuring

Just yesterday this has started happening, it does not matter which song I play it always starts playing a song from my favourites playlist. I tried turning my phone of and on but its still happening. I have a premium deezer subscription plan from T-Hrvatski Telekom. This glitch never happened to me until yesterday.

1
Leonídia.Deezer
Community Manager
1 month ago
K
Runaway Baby
Karina GamanRunaway Baby
posted in Your account, favorites and playlists

Problem

Dobrý deň.  Nejdu mi načítať ikony, flow, top február, podcasty atď. Aplikácia Deezer sluzi len na jednej ikone obľúbené hudby nič viac. Žiadam o jej opravu. Nie je to pripojením, sieťou, WiFi, mam výborne pokrytie. Ďakujem 

1
Leonídia.Deezer
Community Manager
1 month ago
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