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My android plays Deezer songs great, my wife's iphones plays Deezer song great, but we can't play different songs at the same time. We get a message stating (tracks can't be played on two phones) Both phones are listed in settings - devices?
why are songs added to my Favorite Playlist without me, and why is it not possible to remove them? Mainly i refer to songs from top 100 chill music and then top 50....can't get rid of them
Bonjour Deezer team,Je vous envoie ce courriel car cela fait plusieurs fois que j'ai ce message "votre compte Deezer est actuellement en mode écoute sur un autre appareil" sur mon profile alors que personne n'est connecté sur mon compte a part mon téléphone, j'y avais même changé mon mot de passe.Je compte par conséquent résilier mon abonnement. Bien à vous,
I have a problem with Deezer Premium. I have option for “free month” before payment, but when I press that option, returns me back to home page. Can you help me? Thank you.
Hi there my song has been distributed using tunecore but it's gone to the wrong artist. I cannot create an artist profile but is it possible to have one created for me? The link for the artist is: https://deezer.page.link/cJCJrHaqgLuQ11Jx6The song that is mine is serenity
Hi there wanted to know if it was possible to join the student plan as I am a student :) but I can’t seem to find it
I have premium account we’re 3 can listen simultaneously but only 1 can listen at a time. When a second listener logs in and plays it throws the 1st listener saying there’s another lister and to upgrade to premium. please help fix this
Have the option when you have a long queue to download the rest for listen to have it offline.
See title.
I have a Family account with an Admin profile and 4 individual profiles (one for each family member). When in any of the individual profiles, if I search for a song, then click on the result, it does not play that song. It plays a completely different song. If I click on the result again, it will play a new, different song.Example: I search for “Yellow Submarine”Under Tracks, the first result is “Yellow Submarine” by the Beatles. I click on that result and it plays “Eve of Destruction” by Barry McGuire. I click on Yellow Submarine again, and it plays “I Want to Hold Your Hand” by the Beatles.The incorrect songs are always in a similar genre, so my guess is that my search is creating a Track Mix, and just skipping to another song in that mix. But why is this happening, and how can I fix it?Some additional details:It only happens in the individual profiles of the Family account. If I go into the Admin profile, search behaves as expected. This is a bit of a workaround, but I pay for a Fam
Why do I get commercials when I'm a premium member?
Hi I found this song through your search music thingamajigger icon and all the sudden this song is not on my phone like I thought I have everything I thought I already paid for everything to afford it and play it on my phone. I don't like you when you take off this song even though you allow me to redownload it you took it off again that's disrespectful I would like for that song be back on my app please I've been your loyal customer for almost 7 years and I help find your lyrics. I just love that song please don't take that song away from me it's very nice and soothing it will relinquish my depression.
I lost my CC on June 29 and immediately froze my account. No payments should be made, but the payment went through anyways. I could not cancel the subscription during this time because my card frozen. Is it possible to get a refund?
Buongiorno, stavo ascoltando l'album U.K. della band omonima anno 1978 pubblicato da EG Records. Ho notato che la qualità audio è HQ. Ho impostato la qualità su HIFI ma questo album viene riprodotto in HQ.Perché?Grazie Saluti.
It'd be really great and super cool if an heart button was added to the player thumbnail outside the application
Hello,I am a paying client - Deezer Familly - for years. I never experienced such issue. For days, my Flow contains 90+% of movie or tv score (not soundtrack/songs, the score). Yes, this is based on your likes and listening habits. : No!I have less than 10% of scores in my likes, playlist, downloaded albums. Moreover, I did not listen to movie scores for months. Some People hijacked your account or a family member is using your profile: No!No one logged with my account (I did not receive any email alert about a new connection), and no one in my family is listening to movie score.Just empty your local cache, remove all “likes” related to this genre: No!I already did this, and the flow doesn’t change.Dislike and block the album / authors: No!I already did this and flow keeps playing tracks from banned authors and/or albums.Try a different flow mood : No!When I try the various flows, it either has no effect at all, or stream totally unrelated stuff (from genre I have ZERO likes, album, p
There's a song on your platform called: Ziad - Hala (feat.Ahmed Khalid)and some one His name Scratch Records Upload it by you and they don't have my permission I didn't sign any contract with them.I was uploading it and found my release stolen by them.Please Check their linkhttps://deezer.page.link/3hhAZqGaJAZA8VJ88 for the evidence Look at the date on this private link on my own profile:https://soundcloud.com/ahmedkhalidmusic/id-in-progressAnd the second evidenceits not on Ziad Pages because he didn't give them permission too and didn't sign any contract.we didn’t give them the permission and didn’t sign a contract and takedown the release please
I've been switched to Deezer free. Can't re suscribe. I get a notice telling me " User not eligble for this purchase"
I have been switched to Deezer free but my subscription hasn't expired yet.
Im still getting charged for the last 2 months of subscription and ive canclled it over 2 months ago i would like to know why and i would like to have my money back Many thanks Jonathan
Hi, I'm Nathan from Tanzania and i've been into streaming services for long now.In Africa, Premium streaming services like Apple Music and Spotify offer their services usually around $2.99 per month. However, deezer charges an insane $10.99 and doesn't include a free plan no more. Nobody here would subscribe to such a high priced music app because they're more options to this that are even cheaper.... Like all around Africa.So imo deezer should lower their prices and should charge money by local currencies, which would be tzs 6,900 or lower. Otherwise very few ppl in this continent will subscribe to u ‼️
I have payed to be able to have the premium but I’m still getting all the ads as if I don’t have it! Then go to change my subscription but it won’t let me as it says I am already subscribed up to it! What do I do to rectify this?
I keep getting a message that someone else is listening and do I want to upgrade to family.......I already have it!!!! Nobody else is listening when this happens so what can I do??? When I shuffle my favourite songs I am also getting some music I definitely don't listen to.
Hi, I want to add my mom to my Deezer family but the Deezer doesn’t allow her to join the account as we are in different countries.
I received an email stating that I could choose a plan for 3 months free. I wanted to try the family plan, but when I went to pay for it/add a card it refused giving me try our FAQ section. Then I went to the app to see if I could get to work from the app, but it was only trying to give me one month free. For obvious reasons I didn't put any payment info. I checked the card in question, it does foreign transactions and has money on it, and is also valid. It still hasn't worked.
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