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Your account, favorites and playlists

everything related to your favorites, playlists, albums etc...

  • 767 Topics
  • 3,147 Replies

767 Topics

T
Runaway Baby
Tural SuleymanovRunaway Baby
asked in Your account, favorites and playlists

Music Quality

When I listen to music first them it is written near it that it is HIFI music, however, as I download them, deezer automatically changes their quality to lower ones, or at least there is no HIFI or HQ word near them anymore. I have selected my download as HIFI, and my internet connection is quite fast. But why can’t I download music in HIFI? Some of them show HIFI, then I change music others doesn’t posses it. BTW only small amount of music from my playlist have HIFI quality althrough initially most of them were HIFI quality. What is it so and how can I overcome this issue? I am really disappointed as I can even sense the difference in quality. 

4
T
Runaway Baby
4 months ago
B
Tiny Dancer
BlancoTiny Dancer
asked in Your account, favorites and playlists

song added to wrong artist page

Hi there my song has been put on the wrong channel as the channel has the same name as me as I don’t have an artist page for my music to go on, my distributor is DistroKid here is the link for the song I own https://deezer.page.link/YNAGJC3pYVQNBaY4A

1
Nina Nebo
Deezer Legend
4 months ago
M
Runaway Baby
Miriam MahonyRunaway Baby
asked in Your account, favorites and playlists

cannot play music in flight mode despite downloaded

I have Deezer premium but I still can't play music off line or in flight mode. I've downloaded all my music but it still doesn't play. anyone know what to do? Also is there any customer service on this app? Can't even find an email or help line, hopefully I can get it working before going traveling 🤞🤞🤞☺️thanksX Mim 

1
Noam Asulin
Deezer Legend
4 months ago
S
Runaway Baby
SnachRunaway Baby
asked in Your account, favorites and playlists

My Deezer Month November not showing

Hi Deezer !I have an issue, I can’t find the playlist of my November month,It’s not in the Discover section as usual : I received the email, but when I click on the "listen" button, instead of opening the playlist, it opens the page for one of the artists: And when I try to use the direct web link : https://www.deezer.com/smarttracklist/monthly-topIt tells me that the page doesn't exist : If you could help me with the situation, thanks 😊Sacha

9
Jaime.
Community Manager
3 months ago
T
Runaway Baby
tabyretRunaway Baby
posted in Your account, favorites and playlists

У меня не мой релиз

Здравствуйте! На моем профиле исполнителя находится чужой релизмой профиль: https://deezer.page.link/mYqM9gPr8ZLDb5Nu5чужой релиз: https://deezer.page.link/462cSkdLaVX7rYmR8 заранее спасибо!

1
awesomemac
Deezer Legend
4 months ago
P
Tiny Dancer
PeermeneerTiny Dancer
asked in Your account, favorites and playlists

Searching for playlist while music is playing and homescreen Deezer is on screen

Hi friends,Deezer is playing a song for me from a personal playlist.The homescreen of Deezer is on my screen.How can I find to which playlist the song belongs?When I activate the waitinglist, then there the playlist-name is not shown…Thanks in advance for a reaction! Peter van den Tillaard.

2
P
Tiny Dancer
4 months ago
C
Tiny Dancer
carlo_zuzicTiny Dancer
posted in Your account, favorites and playlists

Can't delete downloaded podcasts

My phone memory is full, and I thought to delete old downloaded episodes of podcasts I don't listen to anymore or I had already listened to, but it doesn't let me do it. Going to downloaded episodes than pressing on the 3 dots or holding on the episode until the details screen pops up and choosing remove from downloads doesn't seem to do anything. Can somebody help me please?

1
awesomemac
Deezer Legend
4 months ago
T
Lover
teddyboyLover
asked in Your account, favorites and playlists

Can't login

Hello, suddenly today I cannot login Deezer.I’m a Deezer Premium customer.I tried to login with my usual password, but I was denied because of wrong password.I tried several times to reset, received the link by e-mail and changed, but everytime the same story, wrong password.I contacted the support, no reply.Any suggestion?Please help meThanks

1
T
Lover
4 months ago
F
Runaway Baby
FundiRunaway Baby
asked in Your account, favorites and playlists

APP

Hi,I have a Sony with the Deezer APP but the APP is not opening, error says page cannot by foundAny clues to what is wrong ThxFundi

2
Leonídia.Deezer
Community Manager
4 months ago
J
Runaway Baby
John RageRunaway Baby
asked in Your account, favorites and playlists

Cannot log in from new mobile phone

I’ve bought a new mobile phone on Android 13 and I’ve done the data transfer(deezer too) via standard google application for doing it. When I’m trying to log in via google auth from my new mobile phone deezer says me “Unknown error”(or something like this, I’m using the Russian language and in localization it looks like “Неизвестная ошибка”) I’ve tried to change my password for my account, but it didn’t works too. Deezer says me “Your password is inactive”How to resolve this situation?

5
J
Runaway Baby
4 months ago
S
Runaway Baby
stevenbaugh97Runaway Baby
asked in Your account, favorites and playlists

can my name be changed

@yula can you change my name to Asher axolotl please and thanks 

1
Nina Nebo
Deezer Legend
4 months ago
S
Tiny Dancer
shane ATiny Dancer
asked in Your account, favorites and playlists

unable to find or save a playlist sent by a friend

Hi, I'm new to Deezer. A friend created a playlist we can use together. When I got the link I can access the playlist. When I go elsewhere, like search for example, I cannot access that playlist again without going through the original link sent to me. I cannot find a way for me to go back to that playlist. What am I doing wrong?

1
Nina Nebo
Deezer Legend
5 months ago
P
Tiny Dancer
Papi JeeneTiny Dancer
asked in Your account, favorites and playlists

artist fan rank

Hello i wanna know my rank among Tiakola’s fans please 

1
Nina Nebo
Deezer Legend
5 months ago
Y
Tiny Dancer
Yam OfficialTiny Dancer
asked in Your account, favorites and playlists

Song uploaded on another artist page

I created my artist profile 1 year ago, my song was uploaded well by distro kid on all the music applications. But on Deezer, there is another artist with the same name as me. My music was uploaded on his page. Can you move it on mine please ? My artist name is Yam.  Link of my song on deezer :https://deezer.page.link/Veu63sJk9ojsoojY9 My email : yammusique.pro@gmail.com (be careful how you write musiQUE)

1
Leonídia.Deezer
Community Manager
4 months ago
S
Tiny Dancer
SophiaswinneyTiny Dancer
asked in Your account, favorites and playlists

charged twice for subscription

I have been charged twice for my Deezer subscription. I have been subscribed for a long time however I got a new card so I re-subscribed with my new card details then it was still saying I wasn’t subscribed so I cancelled and subscribed again and you’ve charged me twice. I want my refund I have attached a screenshot of this

1
Nina Nebo
Deezer Legend
5 months ago
A
Runaway Baby
admoralesRunaway Baby
posted in Your account, favorites and playlists

were is all my songs

I have an account but I'm not sure what happened to my play list

1
Nina Nebo
Deezer Legend
5 months ago
C
Tiny Dancer
cripplingcoolnessTiny Dancer
posted in Your account, favorites and playlists

help me pls

okay so i did the transfer thing to deezer and it worked fine on my playlists buuuut when i go to favorite music it says replace, on a lot of them, and id be fine with going through my ALL my songs its just that whenever i replace one the replace option disappears for them all 

1
Nina Nebo
Deezer Legend
5 months ago
K
Runaway Baby
KushSaurusRunaway Baby
posted in Your account, favorites and playlists

plays randomly l

Hello ive stopped the deezer app and it still plays songs I was in a meeting I paused my music and not even 20 minutes later blam max volume during my meeting like wtf fix this or I'll Unsubscribe this pissed me off royally I didn't respect it playing randomly whenever it wants I even after force stopped it and resetted my phone and still but if it does this one more time I'm out

1
Noam Asulin
Deezer Legend
5 months ago
J
Tiny Dancer
J. BarreiroTiny Dancer
asked in Your account, favorites and playlists

Billy Rankin

No encuentro a este artista en la plataforma porque?

1
Nina Nebo
Deezer Legend
5 months ago
M
Runaway Baby
mouceeltRunaway Baby
posted in Your account, favorites and playlists

i want to change my adress email but i don't have access to it

i want to change my adress email but i don't have access to itso i need help 

1
Nina Nebo
Deezer Legend
5 months ago
K
Runaway Baby
kakyRunaway Baby
posted in Your account, favorites and playlists

My Deezer Year Isn't Working

Hi! I tried to open My Deezer Year, but it says that "unfortunately you didn't stream enough to experience My Deezer Year..." Even though I used deezer on a daily basis. Does anyone know what I can do?

2
Leonídia.Deezer
Community Manager
4 months ago
V
Lover
Valdemar Pereira de MatosLover
posted in Your account, favorites and playlists

Favorites Playlists preview order

HiI see that when you enter your Favorites section there’s a previous list of some of your Playlists.What’s the criteria of the ones shown in this preview?Can one select which one to see?I don’t have too many Playlists, but the ones suggested are not very interesting to me, and I always have to enter to select one of the few I regularly use.I would expect the most played ones would be the ones there, right? 

6
V
Lover
4 months ago
G
Tiny Dancer
gillesgabTiny Dancer
asked in Your account, favorites and playlists

Recuperation Favoris

Bonjour. J’ai acheté un nouveau Iphone sur lequel j’ai téléchargé l’application Deezer avec mes coordonnées. Tout en conservant mon ancien portable sur lequel j’ai toujours ma playlist, mes favoris,etc… Mais impossible de les retrouver sur le nouveau. Merci de m’aider a débloquer cette situation de façon à ce que je puisse indépendamment utiliser l’un ou l’autre.

1
Nina Nebo
Deezer Legend
5 months ago
C
Runaway Baby
CkarangwaRunaway Baby
asked in Your account, favorites and playlists

using the deezer offer on fnac product

Good morning, i got deezer 4 months promotion but i can not use this. Can you please advise me

2
Jaime.
Community Manager
5 months ago
I
Tiny Dancer
intrnlTiny Dancer
asked in Your account, favorites and playlists

How to delete my account

Deezer Free is no longer available on my country, and I would like to delete my account, but I can’t access the account settings page on the website because it keeps throwing me into the plans page, is there any other way I can delete my account?

1
Nina Nebo
Deezer Legend
5 months ago
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