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One Hit Wonder
Fundi
One Hit Wonder
December 5, 2023
Answered

APP

  • December 5, 2023
  • 2 replies
  • 40 views

Hi,

I have a Sony with the Deezer APP but the APP is not opening, error says page cannot by found

Any clues to what is wrong

 

Thx

Fundi

    Best answer by Nina Nebo

     

    Hi @Fundi !

    Maybe you need  turning your phone off and on again. It's also worth logging out and logging back in to your account because this can help solve the majority of connection problems.

     

    If that do not help try Reinstall Deezer app

     

    helpful links

    https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

    https://support.deezer.com/hc/en-gb/articles/214347045-Reinstall-Deezer

    2 replies

    Nina Nebo
    Superuser
    Nina NeboAnswer
    Superuser
    December 6, 2023

     

    Hi @Fundi !

    Maybe you need  turning your phone off and on again. It's also worth logging out and logging back in to your account because this can help solve the majority of connection problems.

     

    If that do not help try Reinstall Deezer app

     

    helpful links

    https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

    https://support.deezer.com/hc/en-gb/articles/214347045-Reinstall-Deezer

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
      Leonídia.Deezer
      Community Manager
      Leonídia.Deezer
      Community Manager
      December 18, 2023

      Hi @Fundi, thank you for your message, and thanks to @Nina Nebo  for your help.

      Could you please confirm if the issue you described was resolved by following the procedures suggested by @Nina Nebo ?

       

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