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Answered

My Deezer Month November not showing

  • 10 December 2023
  • 9 replies
  • 128 views
S
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Hi Deezer !

I have an issue, I can’t find the playlist of my November month,

It’s not in the Discover section as usual :

 

I received the email, but when I click on the "listen" button, instead of opening the playlist, it opens the page for one of the artists:

 

And when I try to use the direct web link : https://www.deezer.com/smarttracklist/monthly-top
It tells me that the page doesn't exist :

 
If you could help me with the situation, thanks 😊
Sacha
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Best answer by bluezzbastardzz 11 December 2023, 08:44

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9 replies

bluezzbastardzz
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Due to the MDY2023 activities the November playlist will not be available, see related staff replies in this forum.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
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Hi Deezer,

I have the same issue with the December month, I can’t see the recap playlist

E
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Same issue with December and no end of month email thus far.

P
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If you are experiencing issues with your Deezer account, particularly with the "Deezer Month November" not showing. Remember that specific details about your Deezer account and app version may influence the troubleshooting steps you need to take. If the problem persists, contacting Deezer customer support is often the best way to get personalized assistance for your account.

Leonídia.Deezer
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Userlevel 7
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Hi @Snach @EDM-King, sorry for the inconvenience this may have caused.

Indeed, this is a known issue, and our technical team is actively working on a fix.

I kindly ask for your patience as we work to resolve the problem.

Thank you for your understanding.

L
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I am experiencing the same issue wanted to save my playlist for December as I had christmas favorites in there

Z
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Hi @Larreka.Williams , I’ve been told by support the December playlist should appear this week. They also said to contact them on Thursday if it’s not appeared. 

awesomemac
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Userlevel 7
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@Zayn Belmonte The December playlist should be available. Can you see yours?

Jaime.
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Userlevel 7
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Top December is already available, but you can always access your top month via the following link: https://www.deezer.com/en/smarttracklist/monthly-top

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