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Snach
Guitar Hero
December 10, 2023
Answered

My Deezer Month November not showing

  • December 10, 2023
  • 9 replies
  • 297 views

Hi Deezer !

I have an issue, I can’t find the playlist of my November month,

It’s not in the Discover section as usual :

 

I received the email, but when I click on the "listen" button, instead of opening the playlist, it opens the page for one of the artists:

 

And when I try to use the direct web link : https://www.deezer.com/smarttracklist/monthly-top
It tells me that the page doesn't exist :

 
If you could help me with the situation, thanks 😊
Sacha
Best answer by bluezzbastardzz

Due to the MDY2023 activities the November playlist will not be available, see related staff replies in this forum.

9 replies

bluezzbastardzz
Superuser
bluezzbastardzzAnswer
Superuser
December 11, 2023

Due to the MDY2023 activities the November playlist will not be available, see related staff replies in this forum.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)
    Guitar Hero
    SnachAuthor
    Guitar Hero
    January 2, 2024

    Hi Deezer,

    I have the same issue with the December month, I can’t see the recap playlist

      Roadie
      EDM-King
      Roadie
      January 3, 2024

      Same issue with December and no end of month email thus far.

        Roadie
        Puff N Stuff
        Roadie
        January 4, 2024

        If you are experiencing issues with your Deezer account, particularly with the "Deezer Month November" not showing. Remember that specific details about your Deezer account and app version may influence the troubleshooting steps you need to take. If the problem persists, contacting Deezer customer support is often the best way to get personalized assistance for your account.

        Leonídia.Deezer
        Community Manager
        Leonídia.Deezer
        Community Manager
        January 4, 2024

        Hi @Snach @EDM-King, sorry for the inconvenience this may have caused.

        Indeed, this is a known issue, and our technical team is actively working on a fix.

        I kindly ask for your patience as we work to resolve the problem.

        Thank you for your understanding.

          Roadie
          Larreka.Williams
          Roadie
          January 7, 2024

          I am experiencing the same issue wanted to save my playlist for December as I had christmas favorites in there

            Hitmaker
            Zayn Belmonte
            January 7, 2024

            Hi @Larreka.Williams , I’ve been told by support the December playlist should appear this week. They also said to contact them on Thursday if it’s not appeared. 

            awesomemac
            Superuser
            awesomemac
            Superuser
            January 9, 2024

            @Zayn Belmonte The December playlist should be available. Can you see yours?

              Jaime.Deezer
              Community Manager
              Jaime.Deezer
              Community Manager
              January 12, 2024

              Top December is already available, but you can always access your top month via the following link: https://www.deezer.com/en/smarttracklist/monthly-top

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