Your account, favorites and playlists

Hi there. My app disappeared so I reloaded it. My deezer was paid on the required date but now when I go onto my deezer all my 884 songs are gone. No play lists no favorite tracks nothing zero. I have logged out logged in but nothing is bringing back my music. How do I rectify this please? 

I have tried to claim my artist profile on Deezer multiple times, putting in the necessary information and all, but every time I submit I get the message, “Something went wrong with your artist request, please contact support”. Can someone help? My name is Nonastrobe and here is my profile on Deezer, https://deezer.page.link/g1b4d31EshDdnMiU7 thank you very much.

Hi there, my children messed around with my account a while back. Thye are asking me to update payment details due to credit card expiring, but i am not able to change it. Not sure what my children did to the account, thye must uave changed some settings as i cant get into my original playlist as well. Please help!! Stephanie 

My music on my app are playing when I select them what's going on?  I'm a paying subscriber none of my music in my playlist doesn't want to play 

I left Deezer a couple of years ago because it couldn't remember where I stopped listening the day before, like the other music apps. Because of well documented reasons I left Spotify and came back to Deezer hoping the problem was solved.Unfortunately this isn't the case. EVERY single morning when I go to work and EVERY afternoon when I go home it starts all over again!I downloaded 1100 songs. Why won't you let me listen to them?I paid for a year. Is it possible to get my money back?If not, please fix! (I know I'm not the only one with this problem so don't start about more details and Dev's)

Deezer family paid March but all our music and playlists gone and when logged in it says we're on free Deezer ? Why ?

Add podcast episodes to user playlists Me gusta combinar música con mis episodios favoritos del momento en una playlist cada semana, eso lo hacía con Spotify, por favor me gustaría que esa opción estuviera en Deezer puesto que estoy provando Deezer premium pero si no se puede entenderé y regresaré a Spotify. 

I got the music playlists set up, but how do I transfer them to another music app?

I got a mail from “Deezer Security Team <securityteam@deezer.com>” with the title “Your privacy may be compromised” and this mail includes a link to download the real Deezer app, the link is “listen.deezer.com/ls/click?...”I would never click a link in a mail so why are you trying? As I’m using the Deezer beta app from Google Play Store, it seems that Deezer measures it’s own app as unsecure. 

Is there a reason why isn’t the default volume level on maximum?When I open Deezer (on Browser or App), the default volume level is set to 50%. I have to bring it to the maximum each time I open Deezer. I find this very stupid and counter-intuitive.

I started play special Monday tracks from Deezer and there are many tracks which I blocked before. Why it’s happens every time? Why that tracks adds to playlists? This’s not working. http://snap.ashampoo.com/M0MqeoqubKJB38SMVrkch6j4v7DUylXglfwPtHfusOVoNj3e2GgCep9zNdphOHnZ

My Flow algorith does this: 5 country songs5 jazz songs5 fado songs5 folk songs Why not just let it play in the genre the user likes? This is indicated by not skipping forward.One skip forward does not indicate a change of genre (or two). Three can be the trigger.A skip backward indicates user dislikes those three songs but doesn’t want a change.

I have my favourites songs downloaded accorrding what dezeer shows me, but actually more than 70% of them i can not listen whem I am offline. Please advice what to do.

Hello I had a family account in the past and since I’m not anymore with a family account I lost all of my sub accountI don’t have the ids of these accounts, can you try to find it for me please ?So I can migrate thelm to a new account Thank you Romain

Hello. Almost everyday, sometimes even few times a day I receive an e mail with topic : Did you just sign in? I copied you to see what i receive almost daily. I already tried to reset password but still that e mails didn’t stop to be sent to me. It’s kinda annoying to receive same e mail every day. Can that somehow stop? My Deezer account works just fine, but this non stop emailing is annoying. Thank you and have a nice day!We noticed a new sign-in on your Deezer account. Browser ChromeDevice PCLocation Frankfurt am Main, Germany(may not reflect exact location)Time April 6, 2022 at 4:02 AM (Central European Standard Time) If you recognise this sign-in, please ignore this email and continue streaming!

Flow is great. But sometimes it needs tweaking. Sometime I just feel like a certain mood or genre. The auto playlists that are generated in the Flow tab are great supplements to the main Flow. This are easily accessible on the web or android devices, but are not available on Sonos. The main Flow is available, but not the other auto generated playlists. Please make these available on Sonos and other systems as I think this is a great feature that can’t be utilized outside of the web or native android app. Additionally, I have a family account and I think that the Family Mix is great! However, It seems that this is part of the Flow tab and thus not available on Sonos. Please make these additional playlists/mixes available outside of the web and native android app, namely on Sonos.

how do i get followers  i have 0😫😔

I find that many of the albums or tracks that I download are remastered versions. Is there a way to find the original albums that have not been remastered for lower resolution playback systems, or do the original albums not exist in Deezer’s catalogue?

Bloody nitwits.

Hello deezer support I lost my current e-mail adress because i factory reseted my phone and now i'm trying to change it but i can't, i hope that you can help me do that , thank youN.B: can you please reply to me on this email adress : boutayeurmoad2004@gmail.comBecause as i said i no longer have access to this one: tonyzurawska@gmail.com Best regards,Tony

Just today, I cannot browse Deezer playlists in my Sonos app.  What happened?  How to fix

I would like to be able to share my month in music with an image not just text. Thank you 😊

HalloWe have a Deezer account together as a family, my father (Erling Gjesten) is an administrator, but it's me who pays for our account now.  I got a new debit card and had to create the new card, but now my account has suddenly become a locked account.  Can you help make the profile open again??

After finally resolving my subscription issues that lingered for more than 2months, I finally got back to my Premium Deezer subscription but cannot access my playlists and favourite songs. A huge chunk of my internal memory (about 54g) is still taken by Deezer. Please help.

I need to transfer my progile to my new phone, as i lost my other phone.