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One Hit Wonder
Alexis.Desj
One Hit Wonder
June 9, 2022
Answered

loose downloaded favorite songs when offline for a day or 2

  • June 9, 2022
  • 4 replies
  • 85 views

It annoyed me for a bit of time now. I mainly listen to favourite tracks when commuting, but i often see myself without them because they aren't available.
What i think happened it’s when I don't go on the page for few days on my iphone, Deezer lost them and i would need to load them again on wifi, but they are still downloaded, just not available.

Best answer by Jaime.Deezer

Hey @Alexis.Desj I am sorry to hear that.
This is a well known issue and our developers have found the root of the problem and a fix for it which will be available in the next version of the Deezer app.
Could you please let me know which version do you have currently?
Thanks 

4 replies

Jaime.Deezer
Community Manager
Jaime.DeezerAnswer
Community Manager
June 12, 2022

Hey @Alexis.Desj I am sorry to hear that.
This is a well known issue and our developers have found the root of the problem and a fix for it which will be available in the next version of the Deezer app.
Could you please let me know which version do you have currently?
Thanks 

    One Hit Wonder
    Alexis.DesjAuthor
    One Hit Wonder
    June 12, 2022

    Thanks for the reply,

    it’s 9.14.0.2

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    June 14, 2022

    Hey @Alexis.Desj, a new version of the app is out, you can update it now! 

    (She/her) add your pronouns to your signature!
      One Hit Wonder
      Alexis.DesjAuthor
      One Hit Wonder
      June 22, 2022

      Hi,

      after the update it was fine until today. Same issue.

      i tried to close the app and reopen it to see if it fix once I finished the transition from my wifi to my lte(offline).

      Wasn't better.

       

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