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Your account, favorites and playlists

everything related to your favorites, playlists, albums etc...

  • 868 Topics
  • 3,565 Replies
868 Topics
N
Runaway Baby
natashka_ribkinRunaway Baby
asked in Your account, favorites and playlists
premium account

I've paid for premium but its not working

561
N
Runaway Baby
2 years ago
E
Runaway Baby
Evelyn924Runaway Baby
asked in Your account, favorites and playlists
cannot join familiy group

I’m getting this error trying to join the family plan: Oops! The Admin is from a different country

5203
E
Runaway Baby
2 years ago
C
Runaway Baby
chikeorahRunaway Baby
asked in Your account, favorites and playlists
profiles on deezer family not showing

I just noticed all profiles on our Deezer family account disappeared. What’s happening Deezer? Some of these profiles have being in use since 2017

353
C
Runaway Baby
2 years ago
V
Runaway Baby
Vitaliy ReshetarRunaway Baby
asked in Your account, favorites and playlists
Email language

How can I set up emails to arrive in English or Ukrainian instead of russian? 

302
V
Runaway Baby
2 years ago
kk Brandt
Runaway Baby
kk BrandtRunaway Baby
posted in Your account, favorites and playlists
Launch track mix unexpected behaviour

I am pretty sure this is a bug: Say you search for a music on your Deezer app -- e.g, Olhos Coloridos, Sandra de Sá. Music is found, we like the song and we want to hear it and other songs alike. We then click the three dots/options to choose "Launch Track Mix". A "Track Mix" is indeed launched _but the song we searched and used to launch the tracks mix is *not* there_. Such behaviour is completely unexpected. **Expected behaviour**: When I ask for "Launch Track Mix", the song I'm using to launch the mix should be the first one in such mix: If the music is already playing, it does *not* stop/restart or anything disruptive should happen, the app should simply start a new playlist/mix with the current song at the top. If the music is *not* already playing -- like in the result of my search, for instance --, then it should start playing *as* the first song of such mix.  

1477
Jaime.Deezer
Community Manager
2 years ago
S
Runaway Baby
saara_jauhiainenRunaway Baby
asked in Your account, favorites and playlists
WHY this keeps popping up when I already have a Premium??

I've been a Premium user for years, this has never happened before and now all of a sudden this keeps popping up every damn time I open the app on my phone. Why?? 

803
Yula
Moderator
2 years ago
S
Runaway Baby
ssematiko peter AugustineRunaway Baby
asked in Your account, favorites and playlists
Flow shuffle

Why is it that when i select music from "flow"  i am getting the same music i listened to previous and most of it is even repeated day after day 

412
S
Runaway Baby
2 years ago
K
Runaway Baby
kees tRunaway Baby
asked in Your account, favorites and playlists
independent account deezer family

I invited one of my family members for an independent account. Unfortunately i used the wrong e-mail address. How can this be recalled?

1092
K
Runaway Baby
2 years ago
Á
Runaway Baby
Ákos.MoldovánRunaway Baby
asked in Your account, favorites and playlists
My Flow Stuck in the 80's and 90's

Hello,For whatever reason, my flow of 5 years is lately stuck in the last century and I can't reset it, regardless of how many artist I skip or select Don't Recommend. The support team was also useless in helping after multiple inquiries. It's getting annoying. Why did it change suddenly and why is it stuck?

502
Á
Runaway Baby
2 years ago
P
Runaway Baby
Pleunie ArtsRunaway Baby
asked in Your account, favorites and playlists
password

I want to save my New password, but the save button seems not to work

643
Jaime.Deezer
Community Manager
2 years ago
John Roger Bell
Runaway Baby
John Roger BellRunaway Baby
posted in Your account, favorites and playlists
Monthly playlist length

I believe an option for your monthly playlist to be 50, 100, 125 or 150 songs would be an excellent feature. Or at least 100 songs minimum for those power users who listen to a lot of tracks. This coupled with the Crossfade feature can be a game changer for a more enjoyable experience. Thanks.

261
Jaime.Deezer
Community Manager
2 years ago
M
Runaway Baby
Milan010Runaway Baby
asked in Your account, favorites and playlists
How did I lost all my favourites?

How tf did you manage to lose all my favourites? I had lots and lots of favourite songs and it worked well a few days ago but now - about 40 retarded songs and not a single one from my playlist!I've changed the email address recently, no one knows it and I had to register again!Explain!

591
Jaime.Deezer
Community Manager
2 years ago
N
Runaway Baby
Nicolas Simmonds SamperRunaway Baby
asked in Your account, favorites and playlists
Deezer Hi-Fi not an option

Im a Deezer Premium subscriber from some time now and Im not able to see the Hi-Fi option anywhere in the app. How can I Fix this? 

1725
N
Runaway Baby
2 years ago
C
Tiny Dancer
Claire.PalmerTiny Dancer
asked in Your account, favorites and playlists
lost all my dowloaded and favourites

Deezer app appears to have crashed and wanted me to log in again. Since doing so all of my downloaded music and playlists have now vanished. Years of music has been lost, please can you help as I so want to get everything back.

581
Jaime.Deezer
Community Manager
2 years ago
M
Runaway Baby
MagmafyRunaway Baby
asked in Your account, favorites and playlists
reproduction error

I ordered my favorite playlist by recent first and when I play the last son I added, it jumps to the last song I added like 5 years ago, it doesn't play the songs in order Or sometimes it stops playing like that song is the las one on the listI uninstalled the app but it didn't work

184
M
Runaway Baby
2 years ago
P
Runaway Baby
PantheosRunaway Baby
posted in Your account, favorites and playlists
error downloading

My app will not download anything even some of my already downloaded material is unable to play or repair itself what should I Do?

251
Noam Asulin
Deezer Legend
2 years ago
L
Runaway Baby
Lim Cung WeiRunaway Baby
asked in Your account, favorites and playlists
tracks skip

I am Deezer HIFI subscriber.. i encounter track skip problem in these last few days. I resetted routers n devices but the problem is still there. Please let know how to solve it.   Cheers,   Lim

224
L
Runaway Baby
2 years ago
Q
Runaway Baby
QueueRunaway Baby
posted in Your account, favorites and playlists
Queue mix of downloaded and non downloaded

When I'm playing a downloaded playlist, through the Android Deezer app, and I mix in a few songs to the queue from outside of my downloaded library section and then set the device to aeroplane mode, the playback is interrupted each time it encounters a non downloaded song.

213
Jaime.Deezer
Community Manager
2 years ago
P
Runaway Baby
PkdimRunaway Baby
asked in Your account, favorites and playlists
Philip

Woke up this morning, went to play some music from my android device and it asked me to log in. Tried for ages, putting in the correct details. Checked they were correct and tried a few more times but wouldn't work. Then all of a sudden on the last attempt it logged in. Went to downloaded music and its all gone. Have cleared cache, restarted phone and nothing. Have uninstalled app, restarted phone, downloaded again, logged in and nothing. Set storage to SD and still nothing. Years of saved music all gone. Nothing wrong with SD, can access everything else thats saved on it. Any ideas please?

101
Jaime.Deezer
Community Manager
2 years ago
N
Runaway Baby
No one you knowRunaway Baby
asked in Your account, favorites and playlists
reset music preferences on Deezer

Reset music style

2493
Z
Tiny Dancer
2 years ago
K
Tiny Dancer
Kate KuzmenkoTiny Dancer
asked in Your account, favorites and playlists
How can I receive free Premium access to my Ukrainian account?

Hi! I registered to Deezer on October 2018. I’m a Ukrainian. Could you help to change my account from free to Premium free? Thank you!

341
Yula
Moderator
2 years ago
C
Tiny Dancer
carcandTiny Dancer
asked in Your account, favorites and playlists
Free account but still being billed

I switched to the deezer free account awhile ago now but noticed I am still being billed every month 👎🏼 Happen to anyone else?

81
Yula
Moderator
2 years ago
N
Lover
nikipediaLover
asked in Your account, favorites and playlists
Is it possible to see on which playlist is the current played song?

As in the topic - Is it possible to see on which playlist is the current played song?Or at least whether I have it saved on any playlist in my account?

421
Yula
Moderator
2 years ago
B
Runaway Baby
Broad12Runaway Baby
asked in Your account, favorites and playlists
Download tab not working

Hello, I am trying to access my downloaded playlists, albums and songs in the favourites tab and it says it is not available with a padlock showing the background.  I pay the monthly amount so not sure what is going on here if anyone can help? Thanks,Alex

201
Yula
Moderator
2 years ago
D
Runaway Baby
Daan SterenbergRunaway Baby
asked in Your account, favorites and playlists
downloaded music

I can no longer acces or view my downloads tracks, albums or playlists. 

331
Jaime.Deezer
Community Manager
2 years ago
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