The app on my phone opens but cannot connect to the servers, I love in the UK and for the past several days each time I go to listen to my music I am not able to connect to my account. I am also unable to log out of my app. Is this a server problem and why hasn't anyone notification gone out regarding this issue?
Answered
is there a connection problem for uk accounts?
Best answer by Johnathan.Deezer
Hey
Sorry about it. Can you please try to reinstall the app, please? That probably solve the issue, but if that keeps happening, please contact our Customer Care team via email or on webchat from 9-17 GMT. 👌🏼
Happy New Year! 😊
+7Hello
Are you still having problems with your account?
Thanks
+6Hey
Sorry about it. Can you please try to reinstall the app, please? That probably solve the issue, but if that keeps happening, please contact our Customer Care team via email or on webchat from 9-17 GMT. 👌🏼
Happy New Year! 😊
Thank you for getting back to me, I understand the delay during this time of year. I no longer have any problems, I uninstalled the app and reinstalled and that seems to have done the trick. I did miss about 10/12 days of my contact.
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