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One Hit Wonder
Kbekke
One Hit Wonder
December 20, 2022
Answered

no access anymore to deezer app

  • December 20, 2022
  • 3 replies
  • 87 views

Hi, since at least a week or 2 already i can't use my deezer app and account. When i open the app i get the message 'niet mogelijk om de pagina te laden'. Can you please check this and help me to use my deezer app again.

I tried several tel nrs but i can't reach any servicedesk of deezer. Could you give me the right number please?

 

Thanks in advance

Best regards

Kathleen bekkers

    Best answer by Johnathan.Deezer

    Hi @Kbekke! 

    Sorry about it. 

    Please try to delete the app, reset your phone and reinstall the app, that should resolve the issue. 👌🏼

    Here you have all options to contact our Customer Care team.

    Take care. ✌🏼

    3 replies

    Johnathan.Deezer
    Ultimate Superstar
    Johnathan.DeezerAnswer
    Ultimate Superstar
    December 20, 2022

    Hi @Kbekke! 

    Sorry about it. 

    Please try to delete the app, reset your phone and reinstall the app, that should resolve the issue. 👌🏼

    Here you have all options to contact our Customer Care team.

    Take care. ✌🏼

    JohnathanF
    One Hit Wonder
    KbekkeAuthor
    One Hit Wonder
    December 20, 2022

    Hi Jonathan,

     

    thanks for your answer.

    What do you exactly mean with reset your phone?

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    December 21, 2022

    Hey @Kbekke, simply restart, so turn off and on again 😎

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