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Hi, since at least a week or 2 already i can't use my deezer app and account. When i open the app i get the message 'niet mogelijk om de pagina te laden'. Can you please check this and help me to use my deezer app again.

I tried several tel nrs but i can't reach any servicedesk of deezer. Could you give me the right number please?

 

Thanks in advance

Best regards

Kathleen bekkers

Hi @Kbekke! 

Sorry about it. 

Please try to delete the app, reset your phone and reinstall the app, that should resolve the issue. 👌🏼

Here you have all options to contact our Customer Care team.

Take care. ✌🏼

Hi Jonathan,

 

thanks for your answer.

What do you exactly mean with reset your phone?

Hey @Kbekke, simply restart, so turn off and on again 😎

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