Troubleshooting

In the Deezer mobile app (Android), when I'm playing a song and I press next, previous, or adjust the seek bar, it plays the phone's notification tone. The only way to get around this is to put the phone on silent, or set the notification tone to none. Has anybody else noticed this, or have any advice?Kev 

Like the title says, shuffle icon disappears the moment you start casting.I wonder what possible reason you would have for this behaviour?

Apparently I have 600 songs/ tracks chosen as favourites on Deezer but when I select random there are many songs that are never  played, it’s always the same 100 or so..  I’ve just tried reinstalling Deezer but it seems to be the same.id welcome a solution!Thanks, K

Hi. The issue should be obvious from the screenshot. Fixes itself after going from portrait orientation to landscape and back. Also, why the duplicate “New releases for you” title? App and OS versions are current.  

My Samsung TV received and installed a new version of the Tizen OS (v2025) yesterday. Since then, the Deezer app has stopped working. The app loads ok, and I can navigate through my favs and playlists, but it refuses to play any music.I have cleared the Deezer cache... same issueI have uninstalled and then reinstalled the Deezer app.. same issue.Please advise how I can resolve this issue.Thank you

Hello! I created a shaker group on the app, but after I wanted to play it on PC and I can’t find it anywhere.If it’s actually not avaiable for desktop it would be a big shame honestly, I listen to music a lot while working on my PC so the fact that some features are missing on the desktop app is a bit upsetting.

Hi,  Does anyone have a working way to actually choose and play music on an Echo device through deezer?I purchased Amazon's Echo Studio and setup the Deezer skill in Alexa. It is an absolute heap of garbage. I cannot choose songs on the Alexa app and am limited to voice commands or previously played content (through Alexa) where Alexa straight up ignores what I asked and plays something else. Why does Spotify have actual integration into this service while Deezer has basically nothing.I tried creating a Playlist in deezer, and that doesn't work with Alexa.I tried using Bluetooth to play through the Deezer app and the sound is very quiet, quality is poor.I tried using Deezer Connect and it doesn't find the Echo Studio. I dont know whether to return the Echo, cancel Deezer or both. Just a terrible experience all around. Extremely disappointed. I was planning on listening to music today, not yelling at Alexa.Edit: AND Deezer got rid of t

Yamaha NP-S303 MusicCast connection problem. Can’t register your system Please, help. 

Hello!Deezer native streaming via Wiim home app. doesn’t work on Wiim Pro Plus and Wiim Amp pro since ~ 16/01/2025.  Deezer streaming via Wiim app worked well last few years. Now it is only possible to stream Deezer from IOS app to Wiim Pro Plus via Airplay. Wiim Amp Pro is not equipped with Airplay so only bluetooth connection is possible that significantly affects sound quality as IOS does not support advanced bluetooth codec. Every device is updated incl IOS app.Is anybody aware when it can be fixed? Any idea on this issue is highly appreciated.Many thanks,Eugene

Every time I open the browser version, it shows the exact same playlist again and again (the one created by Deezer I tried years ago maybe once or twice). Even coming back to this service after years of hiatus, I keep seeing the same old playlist from years ago every time I open the browser version and that’s despite the fact that I have never played that playlist in forever! Logging out and clearing the cache does absolutely nothing to solve this. I'm totally sick of this.

If there is a song already playing, and another song gets searched and I tap the three dots to open options, ‘play next’ no longer shows as the options. This wasn’t a problem until recently. About 2 weeks ago.This issue doesn’t affect the andriod app. Only on IPhone app. Pls resolve asap.  

In search results Add to queue / Play next are no longer available for individual tracks on a mobile app (iOS), I can only launch Track mix. Version 10.40.0 (10.40.0.3)

Hi there,I just imported 1700 tracks from a competitor into a new playlist on Deezer. Considering switching…However, in the web app (Firefox on Ubuntu 24.04), I cannot add my tracks to "Favorite Tracks" (and it does not seem to be possible to do this on the Android app at all). Even leaving it there for an hour in case it silently processes my request (I wouldn't know...) did not yield anything: nothing is added.What I did: went to my playlist, checked the top checkbox to select all tracks (and they are), then chose "Add to playlist > Favorite Tracks". Nothing happens. When I select a few individually and then add them in just the same way, it works.

I cannot open Deezer on my windows 10 laptop as the message i have attached shows up. The only way I can get into Deezer is by going into incognito mode which then allows me to open Deezer and use all the functions as usual. Why wont Deezer just open up in chrome when i try ????? 

So, I recently noticed someone using my Deezer account, and that someone removed all my family members from account. I reset password, and removed all devices that were connected to the account. I can now login to my account normally, however, when I want to add my old family members, they get error when I send them link, and when I try to add the member on my main account, I get “error, try again later”. What’s this about, please help.

Premium aile hesabına uyeyiz fakat diğer üyeler hariç benim hesabım premium olmadı , hala reklam alıyorum neden?

Hi. I’ve been experiencing music playback issues for the past couple of years. This happens when I use the shuffle feature or start Flow based on my favorite tracks.At some point, Deezer shows a message saying that I have no saved tracks or playlists, even though my library is not empty at all.The issue comes and goes, but lately it has been happening very often. I’ve contacted support many times, but nothing has helped. At this point, I’m seriously considering canceling my subscription because enjoying music has become impossible.None of the troubleshooting steps your support team previously suggested have fixed the problem.This issue occurs both on Android and on desktop. I’m using Samsung S25+.  

Here’s the deal. I’ve used Deezer for years and was 99% satisfied. However, one specific issue drove me crazy and eventually became the dealbreaker that made me leave.I don’t know about you, but in 90% of cases, I listen to Deezer in my car while driving. My car has a Bluetooth player that is supposed to start playing music automatically when I start the engine. The problem is that this is impossible—at least on the iPhone/iOS system I use. Due to some stupid restrictions Apple has put in place, even when a shortcut/automation is set to run without confirmation, it won't trigger until I manually unlock the phone. This completely defeats the purpose of 'automation' if the action isn't actually automatic.This has put me in dangerous situations many times. Because of some made-up concern over 'potential misuse,' Apple has forced me into scenarios where I’ve almost caused a traffic accident. I’ll start driving, forget to launch Deezer, and then find myself reaching for my

New podcast episodes don’t seem to update on time. On Spotify the episode upload directly ever Thursday, here on Deezer on Friday morning still no new episode.

I have 4 Samsung Smart TVs and Deezer is not playing on any of them anymore (they used to all work fine).  I have uninstalled and reinstalled the Deezer app (didn’t help).  I have done “hard” resets to the Samsungs TVs (didn’t help).  I have a TCL/Google Smart TV and Deezer works fine on that TV.There is something wrong with the Deezer app for Samsung - the app loads fine and shows all your favorites, etc. but when you play a song it acts like it’s playing, but nothing plays / no sound.  Please help because I love Deezer.

I switched to Deezer. Love it so far!!!One thing though: i  wanted to publish a podcast via it's RSS Feed  because I couldn't find i in the Search function. (I used https://podcasters.deezer.com/  and this is the RSS Feed https://www.ndr.de/podcast/podcast5522.xml )It said the podcast is already available - great.However, when opening the podcast in Deezer there are no Episodes and I can't add it to my favourites.Could you maybe look into it please? Thanks in advance  

Hello there! I’m about to report an issue I have with my Deezer app on windows (desktop app).Sometimes when Deezer is minimized/hidden and I’m doing demanding tasks (CPU load is high), Deezer will stop playing music. To resume I have to “just” maximize Deezer window - don’t need to click any buttons - and the app will resume playing music.Is this behavior intended for Deezer? I’m glad it’s not taking all my CPU for himself, but is there a way to fix this behavior so it does not stop playing music in random moments?

I got a new smartphone for work. A samsung galaxy S25 andriod.  And when ever a new song starts it gets pused. Like 1 sec in puse. I tryd re-instaling the Dezzer app. Change the energie setings, lower streming qukety.  It supper enoying and it workt fine on my old phone. 

The fact that there is no functioning Connect feature... bad enough. The only connection standard supported that does not come directly from a data-collecting juggernaut (Apple, Google) is Bluetooth... OK, it's not as if Unpnp and DLNA don't exist, and there have been requests to implement these standard features for years... But all that aside, I can't use your services on my tablet without Play Services, not even in the browser? Last time I checked, I was a paying Deezer customer, not a Google customer... What does it say about Deezer as a company if privacy isn't high on their agenda? Unfortunately, I'll remain a customer for my kids, but I'm switching to Qobuz myself, because they can even be played on a potato.

I am on the free month at the moment and if I cancel or not depends on the answer from here.I have a Android phone, with Alexa as the assistant, and a pair of Bluetooth Sony headphones. When I use Amazon Music I can control it via either saying Alexa or pressing a button on the headphones.  So Alexa, play 80s music or something like that. Can't seem to do it with Deezer, I started Alexa and Deeezer apps up, but still don't work.Am I missing something or is it not possible?It works okay on my Echo units at home, but that is a different thing.I have been using Amazon prime music for a few years, but decided I wanted a bit more choice in the music I play, Deezer is a bit cheaper than the others, if i go for a 12-month plan.  Also, I noticed that some of Deezer stuff, don't seen to be as good sound quality wise as Amazon Music when played on my Echo units, I know Echo units are not the best speakers, but they are fine for what I need. Just wonde