Troubleshooting

On android, it takes 25 (incredible) seconds for the app to play my liked songs. I'm on a stable connection (600mb) with a fair device (s22). Is this the standard app beheavour or is there something wrong going on? issue on video: https://drive.google.com/file/d/1TUDSUDcuu5MBAXAir3bvYEIT2YLChWdA/view?usp=drivesdk 

Hi. I've got a weird issue with the "Shuffle my music" button lately.Usually, when I hit it, it shuffles all my music—my Favorites and all my tracks from my playlists.But since yesterday, it's only shuffling my Favorites and totally ignoring all the songs in my playlists. Super annoying!Even weirder, sometimes it gives me a pop-up saying I don't have any tracks or playlists, which is definitely not true.Could you please check this out?

I recently switched to Deezer from Spotify. Lack of integration with Sonos in the Deezer app interface is a severe issue. I cannot come back home and switch the output device from my phone to my Sonos device. I can just use the Sonos app, whose interface is much worse than the Dezer app. This makes mu use experience much worse compared to Spotify. Is Deezer ever willing to add a decent Deezer Connect feature?

Each time I launch Deezer, it has forgotten the queue content and what it was playing before I shut it down last time. Because of that, I lost an entire list of interesting tracks that were in the queue today.This bug occurred suddenly on several occasions, lasted for days, then it disappeared.If I do a fresh install of Deezer on another PC, it has the same bug. Same if I run Deezer on a browser. Same if I try somewhere else. So it’s obviously not a problem on my side, but on the server. Is anyone else having that problem? I’ve already reported it each time to the support, but they don’t seem to be willing to fix this bug. I’m not sure I’ll keep my Premium subscription if that goes on much longer. I’m mostly using it on a PC, Windows 10. Currently, the app is version 7.0.180.

With macOS 26 Tahoe there are significant system slowdowns due to an incompatibility between the OS and the Electron framework used by popular applications.A fix is available in newer versions of Electron that developers need to implement. This fix is included in Electron versions v39.0.0-alpha.7, v38.2.0, v37.6.0, and v36.9.2. However, the Deezer app for macOS is still using Electron 33.2, which is now quite outdated.When is Deezer planning on finally releasing an updated version?  

I'd like to select my computer as the audio output device, but I can't. I don't see it in the selection options, and there's no help available on the Deezer app or even on the website. I have a family account, so I created my own login credentials, but nothing has changed.Does anyone have a solution?

Downloaded albums/playlists/songs keep showing an error that they will not load on mobile even though I have internet connection. The app has been basically unusable all day.

When you take a screenshot while playing a song on the android app, a window pops up offering to share the screenshot, and you have to manually exit it to get it to bugger off. Is there any way to stop this popup every time I screenshot?

Can I use music from Deezer and apply it to my Serato DJ software so I don't have to pay for songs individually through iTunes? If so, how can I connect the two together? Keep in mind I want to go from Deezer > Serato DJ. Any help I can get today would be greatly appreciated.

The add to queue does not work for me or anyone on my plan. Our shuffle is off. Is this a common problem with deezer?

In new version i can't see command on widget

In search results Add to queue / Play next are no longer available for individual tracks on a mobile app (iOS), I can only launch Track mix. Version 10.40.0 (10.40.0.3)

Hi there, since a while even with an new updated deezer version my app is annoying big time. I open it start my selected.music and it either stops the play list to the previous one and or it just stops or skips songs at its will. I have a premium subscription and this is massively annoying when you have to reset everything when you want to listen to music.Even my over 1500 songs favortie songs play list just stops after an hours or two. Should play the entire list without stopping or any playlist at all. 

For about two weeks, I have been having a problem with the music randomly turning up to maximum volume. I thought it was a problem with the old iPhone (XS), after several reinstallations of apps and updating the phone to iOS 18 the problem persisted. I replaced the phone and on the iPhone 15 the problem still occurs, but surprisingly at a lower frequency. Normalizing the sound in the app options did not help. Please help or I will have a heart attack.  😭 

Unfortunately, lossless music streaming isn't possible with some DACs. I have a Hifiman Serenade, and it doesn't support Deezer. Tidal has no problem with it. I'll have to switch platforms. I'm sure I'm not the only one. Too bad.

Hello everyone.I have a Deezer family subscription, and in the Google Home app on Android, I cannot get Deezer to show up in the list of music services. Note that Spotify does show up in the list (see screenshot).Also, when I tap on “other music services”, nothing happens.I really would like to use this because I have a Google Home device and I cannot play music on it if Deezer is not added as a music service in Google Home. I can, of course, cast Deezer to my device (like I’m casting to a chromecast) but I cannot use the speech recognition of the google home device and tell google “play Michael Jackson on Deezer” because it is not in the list of music services.Thanks for any clue on this. 

Previous music streaming apps would allow me to continue listening while on a call however Deezer won't.  Have been through my settings however no clues 

If there is a song already playing, and another song gets searched and I tap the three dots to open options, ‘play next’ no longer shows as the options. This wasn’t a problem until recently. About 2 weeks ago.This issue doesn’t affect the andriod app. Only on IPhone app. Pls resolve asap.  

Hi there, I’m new to Deezer and already am a huge fan of the layout and the app in general.  I have an Apple iPod 7, the last iPod generation made, and it’s been my personal music player for the last 4 years.  Unfortunately, it can’t update past iOS 15 given Apple’s lack of support for the hardware.I know that creating new builds and meeting specific hardware and software specs can be a monumental feat, but given how many of us are starting to switch over from Spotify and Apple Music, and that the Deezer app previously worked on iOS 15, would it be possible to simply request that an earlier version of the build be made available for download, even if it’s missing some of the latest features from the current iOS 16 version?

Hi, all songs are greyed out when I'm looking to play something and I can't play anything. Can you please advise. Regards 

Hello. I've been having problems with my queue list for three days now. If I start listening to something on the app, pause it, exit the app, and then come back, there's nothing there to continue listening to. It's as if my queue list is reset every time I exit the Deezer app. Because of this, the queue synchronization between my phone and my computer is obviously not working either. I've been using Deezer for over six years and have never had this problem before. I tried all the solutions I found online and none of them worked. I contacted support, they replied, I did what they told me to do, but the problem persisted. In the last email, they just told me that they would send my case to another team and that they'd get back to me after they got feedback from them. This is a bit frustrating. If anyone here has had the same problem as me and managed to solve it, I'm all ears. Thanks.

Hi,I'm working on migrating over to Deezer right now and I've notoced that long form uploads, like podcasts, are fairly consistently not displaying the correct runtime on the content. Its pretty common to find a ~2hr podcast be labelled as 20min or around 60min.Due to this, resuming a podcast that is past the recognized runtime either starts the podcast from the beginning or at the declared “end” and stops the ability to seek and jump around the track after the shown endtime, frustating if I want to seek/jump back a little to re-listen to something I missed or misheard. Screenshots show podcasts that are much longer than the detailed runtime. Thanks!

There is a song on your platform (aka a "track") called T.T.TM. If I search for "T.T.TM" with or without quotes your platform doesn't pull it up. You know what that reminds me of? Sp0tify. You know why? Because that's terrible. You're prioritizing popularity over accuracy. The song IS on your platform so why can't I FIND IT when I search for exactly the NAME of it and go to "track"? 

Anyone else experiencing issues with BluOs and getting constant error messages about being unable to play or find content 

Over the past couple of weeks ive lost some functionality when using deeper on android auto.For instance,there is no heart button to like tracks. When viewing a track and selecting the menu the screen only darkens, there are no options that actually show.Is this a widespread issue? Any fixes in the works?