Troubleshooting

Anyone else experiencing issues with BluOs and getting constant error messages about being unable to play or find content 

Over the past couple of weeks ive lost some functionality when using deeper on android auto.For instance,there is no heart button to like tracks. When viewing a track and selecting the menu the screen only darkens, there are no options that actually show.Is this a widespread issue? Any fixes in the works?

I used to be able to copy a complete album into another album, but now I get errors? (something went wrong)  How can I fix that? Do I have to copy EVERY song one by one? 😱 (800) Thnxxxx 

I’ve recently had this error on my android phone. Done everything suggested like restart phone, uninstall/ reinstall, change password etc to no avail. It’s only a problem on my android phone but not my Apple devices.  Can anyone help? I will discontinue Deezer usage if not sorted. Thanks x

Deezer  tv apps are horrible. On Android tv and Apple tv. The discography section is all mixed up single ep's albums are mixed up. Artist is no selection A-Z. I can not use the tv apps it is not working for me.When I use chromecast on android tv, lyrics are displaying automatically I can not turn it off.Really time to improve tv experience!

I've read many topics about the problems with Chromecast Audio and I'm suprised that the Deezer people doesn't do anything about it. Of course, we all had wanted that streaming to Chromecast Audio could be lossless but for the moment I could have lived with the current bitrate. But I can't live with the unstable connection to Chromecast Audio. Sometimes it works fine but most of the time when choosing a new track, the message "Reading data... almost finished bla bla bla" appears and it is never finished. If I turn off the Chromecast Audio, the track works fine. I'm in a trial period and if the Chromecast Audio connection isn't improved I have no need for Deezer. It's very sad, because I really like Deezer and was about to skip Spotify. Now, I have to get back to Spotify. Their Chromecast connection works fine. So, my question is: Why don't you Deezer folks do anything about it? /Alf

I'm on the latest version of Android and the app is updated to the latest version. I like to make playlists and depending on what mood I'm in, I'll shuffle one of them until I complete it. However, every time I close the app and reopen it later, my Now Playing disappears and my progress on my playlist is lost. This is beyond frustrating and I'm considering moving to another service. Any help would be appreciated. Thanks!

Hi there, I am using Deezer app on Sony NW-A306 MP3 player with Android 14 and 1TB SD card. There is no download favourite song option anymore for last few months - I need to go to the album page and download the whole album, then if i’am lucky some songs are downloaded. I lost hours doing it, and eventually it gets erased. Also, the application is not registering anymore when you change the storage to external memory. When I want to play favourite list I am getting 90% of time “Error: Failed to play. The requested content is not loading.”My intention is not to download music and go offline. It is not possible technically to steal the format. Otherwise I wouldn’t supporting Deezer. I just need a reliable app on Android 14. I know Android 12-14 versions are extremely slow, but last year the app was normally working.I tried every possible tweak written on Reddit, nothing helps. Does Anyone have the similar problem? Tha

Short term user of Deezer, former Spotify user. I have activated my Deezer account in my Sonos1 app but I can’t find the podcasts there to play on my Sonos devices. How do I get this working? Would be a deal breaker for me if this option is not working.  

In a computer in Linux Mint 21.1 (vera) using firefox 129 I am unable to listen any song at all !!!The internet connection is not detected while I can ensure it is fullly working for all other sites.The message is:Your computer seems to be offline. We'll keep trying to reconnect.

Every time i add a cover photo and sometimes even if i add a title it will load for like 10 minutes and then say there was an error and it cant create the playlist. But if its a plain playlist and i just name it like Playlist 1. It will take again like 10 minutes and then suddenly work. Its just odd and kind of annoys me.When i first downloaded the app it worked fine but it wont anymore. I think it may be due to my phones storage as this happened with spotify when i got close to max but i dont know. If anyone knows why this might be or how to troubleshoot id be grateful for help! 

I’d like to report a bug that crashes the app.ContextA while ago, I have added a song to my favourite ones. Since then, it got removed from the platform.However, in the list, I still can see a link to its album. When I click on it, the app crashes. I need to completely close Deezer then reopen it to reset it to the welcome page.I did a video to repro the steps, but it seems I can only add screenshots.There’s a screenshot of the… crashed app? (not sure it helps)I’m using Version 7.0.50 (7.0.50)Reproduction stepsOpen the Favourite playlist page. Filter the song that is greyed out Click on the album link of this greyed out songObserved resultsThe app crashedExpected resultsThe album link sh

When closing the app down the music i am playing still plays in the background so i then have to open the app again, pause the song and then shut the app. It never used to do this...any ideas??

So I have a handful of playlists I regularly use and like to keep downloaded. However everytime I add a new song to these playlists the new songs don't seem to download. Is there a way to manually refresh this or not. I am coming from Spotify where this seemed to go a lot smoother.

My new songs won't download? Done all of the recommendations multiple times!

How long does it take for the account to return to normal? I’ve been waiting over a week. Been charged my next month. Still no musics. 

I just switched to Deezer but can’t seem to get it to work with my system on iOS 15.8, which is the latest iOS that my hardware will update to.I can’t find any information on how to play music on Deezer if the app cannot be downloaded to a device.Advice please!

Deezer zoom keeps resetting When I close it and reopen on the next day it happens. Nice: Bad: 

Hi,  Does anyone have a working way to actually choose and play music on an Echo device through deezer?I purchased Amazon's Echo Studio and setup the Deezer skill in Alexa. It is an absolute heap of garbage. I cannot choose songs on the Alexa app and am limited to voice commands or previously played content (through Alexa) where Alexa straight up ignores what I asked and plays something else. Why does Spotify have actual integration into this service while Deezer has basically nothing.I tried creating a Playlist in deezer, and that doesn't work with Alexa.I tried using Bluetooth to play through the Deezer app and the sound is very quiet, quality is poor.I tried using Deezer Connect and it doesn't find the Echo Studio. I dont know whether to return the Echo, cancel Deezer or both. Just a terrible experience all around. Extremely disappointed. I was planning on listening to music today, not yelling at Alexa.Edit: AND Deezer got rid of t

Hi

Hi there.I have the Deezer Desktop App on my MacBook - everything is up to date but everytime I try to go to my “favorites” it just won’t load and only shows the error-message “An error has occurred, please try again later.” It has been weeks now and it’s really annoying.Does anyone else have this problem? Or even better: a solution?Many thanks in advance.

Artist: Dir en grey.I can see the songs from different albums, but I can not see the albums in the list.This kind of bug, is probably the reason that Deezer is not the main music app. It is an awful behavior. 

There is still crappy support for Chromecast...First, it seems like the app disconnects from Chromecast when the screen is turned off.When I open the phone and change song, the Chromecast icon shows connected, but the new song I’m starting starts playing on my phone, while the other song is playing on my hifi system. Second, when I connect to Chromecast, and start a song, the song starts playing on my hifi system, but is not controllable from my phone.  I’m not able to pause the song, switch song, or do anything else on my phone which have impact on the song playing on my hifi system, even thought the Chromecast connection shows connected. Whatever I do it’s only apply to my phone speakers. The only way so solve this is to disconnect and connect again to select a new song. Earlier it was possible to set the app on pause. Then restart the app and connect again, wait a few seconds after the app is connected to Chromecast and then start the song. Then it

Using Deezer on Android. When Chromecasting I cannot select 'play next' or 'add to queue' for songs. The options are greyed out. They work fine if I stop casting. I've seen similar posts going back months on here and can't believe this basic functionality hasn't been sorted out.

After downloading an album and going to Favourites > Downloaded Music, the screen is empty