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F.A.Q.

How do I cancel/unsubscribe from Deezer?

How do I cancel/unsubscribe from Deezer?
K
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Userlevel 7
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I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 

https://www.deezer.com/en/profile/3421485864

126 replies

J
Rank

How on earth do you cancel this subscription plan. The app just circle jerks you around. 

G
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Please cancel my account 

Jaime.
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Userlevel 7
Badge +7

Hey @Joshua Kinderknecht please contact our Deezer Support Team and one of our agents will help you with the cancellation.
Thanks :)

Jaime.
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Userlevel 7
Badge +7

Hi @Garcia Raymond above in this page you can find all the steps to cancel your subscription. If not, you can contact our Deezer Support Team.
Thanks :relaxed:

ladymarion
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I want to cancel my subscription 

Jaime.
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Userlevel 7
Badge +7

Hi @ladymarion if you want to cancel your subscription please check the info above in this article or just contact our Deezer Support Team.
Thanks :)

O
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I want to cancel my subscription....HELP

Jaime.
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Userlevel 7
Badge +7

Hi @Olddog101 if you want to cancel your subscription you can follow the steps in the link below: 

Thanks:)
 

V
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How to change my deezer premium to deezer free

dariaaveronica
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this should help: 

 

D
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Jeg ønsker frå dags dato å si opp mitt abonnement. Mvh Dan E. Stangeland

Jaime.
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Userlevel 7
Badge +7

Hi @danestan please check the info above in order to cancel your subscription. Or you can contact our Deezer Support Team and request it to one of our agents.
Thanks :)

 

N
Rank

Good day 

 

I want to unsubscribe. Could you kindly advise what I need to do. Thank you

 

Regards,

 

Noelene 

Jaime.
Rank
Userlevel 7
Badge +7

Hi @NoeleneMac please check the info above in this page in order to cancel your subscription.

Thanks :)

S

Please unsubscribe from deezer app

Jaime.
Rank
Userlevel 7
Badge +7

Hey @Siphosethu above in this page you’ll find all the information on how to cancel your subscription or you can request directly to our Deezer Support Team :nerd:

Т 
Please cancel Deezer HIFI subscription, my son switched to this subscription by mistake.
Jaime.
Rank
Userlevel 7
Badge +7

Hi @Татьяна.Алсаева please check the info in this page and follow the steps to cancel your subscription.
Thanks :)

K

How do I cancel my subscription??

Jaime.
Rank
Userlevel 7
Badge +7

Hey @kmlemmo@hotmail.com please check the info in this page in order to cancel your subscription. If not please contact our Deezer Support Team and one ofour agents will help you.
Thanks :)

S

Basically, 

 

I used my card for the 3 month trial but cannot access the account anymore. I want to cancel this trial but how can I if I don't even have access to the account

 

Forgot my password doesn't send an email to me to reset the password and Yes I have checked spam

Jaime.
Rank
Userlevel 7
Badge +7

Hey @sahhsiais please contact our Deezer Support Team and one of our agents will help you with the cancellation.
Thanks :)

T

I want to cancel my subscription 

I've looked at other posts and found a link to take me to a site were I can do it BUT when I click on it it says I'm not authorised!!

Someone help!!!!

 

Jaime.
Rank
Userlevel 7
Badge +7

Hey @tljarman I have checked in the system and the subscription was cancelled and will remain active until the current period ends. After that it will turn into free and no further payments will be processed.
thanks :relaxed:

H

I created my account to try the free trial with Fitbit. I then forgot about cancelling the account before it charged me. I went to cancel it and it tells me I don’t have an account. I had to recreate the account. But when I do it tells me I don’t have a subscription. 
I have tried both emails, my google, my phone number, and my Facebook. And all of it tells me I don’t have an account or subscription. 
has anyone else run into the problem? I just want to cancel the account without canceling my credit card.

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