Hi @emmajd117 !

How you meant you can’t download anything ?

You can download on Deezer desktop app and on phones .

All downloaded music is in your Deezer app in downloads .

I can’t download.  I subscribed today to the £15 plan. But I can only favourite. There’s no option to download or listen offline. 

Hi @emmajd117,

Can you please check the following:

• Are you using the correct email address?
• Can you check in your account if a subscription is active?

I don’t know what you use, Android, iOS or the app?