Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 626 Topics
  • 3,479 Replies

626 Topics

K
Runaway Baby
Keith CRunaway Baby
asked in Subscription and payments

Help Support

I'm being charged double I paid $99 for one account you guys are still charging me $10 for the other one what do?

1
dee_dirk
Deezer Legend
2 months ago
L
Tiny Dancer
Love_Dove_Candy_FlipTiny Dancer
posted in Subscription and payments

family accounts on deezer family

Why can't a member on deezer family access the account even if there are only 3 users? It directs to sign up for a new account? Help

1
Yula
Community Manager
2 months ago
J
Tiny Dancer
josepantonigallardoTiny Dancer
asked in Subscription and payments

Necesito crear carpetas o generos musicales para las playlists

Hola, me pasé recientemente a Deezer y me encanta. Estoy enamorado de Deezer. Me pasé de Spotify en la que llevaba muchos años. Llevo hechas más de 150 playlists. Són muchas. Ahora ya las tengo en Deezer. Pero tengo un problema, que cada vez que añado una canción que me gusta a una playlist creada es una tortura. Para los creadores de Deezer una idea que ofrezco si es posible organizar las playlists por carpetas o géneros musicales o colecciones o recopilaciones, etc. Porque no es lo mismo buscar entre 10 géneros musicales por ejemplo que entre 150 playlist que tengo. Muchas gracias Deezer.

1
Yula
Community Manager
2 months ago
R
Runaway Baby
Rik WassinkRunaway Baby
asked in Subscription and payments

bankrekeningnummer wijzigen met IDEAL

Ik wil mijn bankrekeningnummer wijziging via IDeal

4
R
Runaway Baby
2 months ago
K
Runaway Baby
Knut.FarstadRunaway Baby
asked in Subscription and payments

i managed to subscribe for a year as a mistake

I really cannot afford to subscribe this Deezer an entire year. I really need Deezer to pay me back. You can let me subscribe for a month. I hope you can let a student like me not subscribe for a year. Sorry I did this mistake.

1
Yula
Community Manager
3 months ago
S
Tiny Dancer
Sarah GonçalvesTiny Dancer
asked in Subscription and payments

conta Tim

Olá. Já tentei de todas as formas logar meu Deezer com minha conta Tim , eles pedem para eu confirmar com um código, só que não enviam nem para o email nem para o SMS . Preciso do meu Deezer Premium pela conta da Tim . Podem resolver isso por favor ?

1
Yula
Community Manager
3 months ago
L
Lover
LKNLover
asked in Subscription and payments

Switching From Premium To Family plan and double charge

Hi I have switched to the family plan 5 days ago. On the same day my annual fee was taken for the premium account. I have asked support to refund my premium annual fee (£107) because I am now paying monthly. I have sent 3 support requests about this but I haven’t got ONE reply from a human.I know where I can find the form, I need somebody on the other side to look into this case please.Thanks

11
L
Lover
3 months ago
K
Runaway Baby
kotpenelopyRunaway Baby
asked in Subscription and payments

is it possible to join deezer family with an independent account when deezer free is no longer available

I have subscribed for a Family account and sent the invite link to my family member, who has an independent account - now it is Premium account, but subscription has been cancelled and expires within two days.  the instruction says that they have to have a Deezer Free account in order to join a Family. Since Deezer Free is no longer available in my country would it be possible for them to join as an independent account when their subscription expires?

2
Johnathan.Deezer
Community Manager
3 months ago
H
Runaway Baby
HarriwaldRunaway Baby
asked in Subscription and payments

Changing payment method in another country

Hello,I am currently in Canada and I pay my subscription with a Canadian bank card.I would like to change my payment method in anticipation of moving to France, using a French bank card.How can I do it? Because it doesn't work if I use my French bank card. How to switch ?Thank you for your help!

3
Johnathan.Deezer
Community Manager
2 months ago
I
Runaway Baby
ivan.vychuzhaninRunaway Baby
posted in Subscription and payments

refund

Hi! I made two payments but I have't premium. Why? How can I make a refund?

7
Johnathan.Deezer
Community Manager
3 months ago
M
Tiny Dancer
Manon DTiny Dancer
asked in Subscription and payments

unable to update the credit card

Hello, my old credit card number is about to expire. I am trying to update with my new credit card numbers but the update will just fail. Any idea how I should handle this?

2
Johnathan.Deezer
Community Manager
3 months ago
A
Runaway Baby
AleksandrsRunaway Baby
asked in Subscription and payments

оплата

Как можно  оплатить подписку семья ,сразу на год?

1
Johnathan.Deezer
Community Manager
3 months ago
J
Runaway Baby
Judith VeenstraRunaway Baby
asked in Subscription and payments

How can I add a Premium account to a Family account

I want to add my husband to deezer family, but he has a premium account that is part of his mobile phone contract. If he tries to accept the invitation, we receive the message that he should have a free deezer account in order to accept. It is not possible to cancel the premium account because it is part of the mobile phone subscription. How can we add him to family deezer? Because now we pay for family and for 1 premium account.

4
Johnathan.Deezer
Community Manager
3 months ago
Y
Runaway Baby
YuMRunaway Baby
asked in Subscription and payments

Subscription

Hello!Few days ago I've already payed for my Family account.But  I still see payment requiests from Deezer on my bank card every day.Why its happens?

2
Johnathan.Deezer
Community Manager
3 months ago
C
Tiny Dancer
Carolina Marques FernandesTiny Dancer
asked in Subscription and payments

membership help

My husband is not able to be a member for my family plan because it says we are from different country! But all of us were born in Brazil and we are living in Germany at this moment, we live together! this message does not make sense!!!!!I need help Asap!!!!!

2
Johnathan.Deezer
Community Manager
3 months ago
C
Tiny Dancer
Carolina Marques FernandesTiny Dancer
asked in Subscription and payments

help with membership!

I have a family plan and my husband that lives with me is not able to be a member because it says the admin lives in a different country. but me and my husband live together!!!!!please help me with this!!!

2
Johnathan.Deezer
Community Manager
3 months ago
A
Runaway Baby
Amazon62Runaway Baby
asked in Subscription and payments

Family account and Sonos - 2 persons listen to one account (master)

Hi,We have a family account with several accounts, making it possible to listen to Deezer with 6 persons. So far, so good. But now the bad:We have Sonos and a car radio that only can have 1 account installed. My wife and I have the same account with all the favorite podcasts, playlists etc. So when I listen to Deezer at work and she is listening on the Sonos or in the car, it conflicts… Why isn't it just possible to listen with 6 persons, no matter on what account?? This is really inconvenient. Or am I missing something?? I can remember that is wasn't like this with Spotify.

5
Johnathan.Deezer
Community Manager
3 months ago
K
Runaway Baby
Karlom12Runaway Baby
asked in Subscription and payments

paymen

Hello i have a deezer premium and i paid whole year plan but i keep receiving monthly subscription bill and i checked deezer subscription plan and i only have a receipt for a whole year payment but i keep getting bills every month.I do not have any other account or subscriptions and i never had them so please help me

1
Johnathan.Deezer
Community Manager
3 months ago
J
Tiny Dancer
jankocroTiny Dancer
asked in Subscription and payments

Can't unsubscribe from deezer email!

When I click Unsubsribe on the footer of Deezer emails, I get error from picture which is very, very iritating. Please unsubscribe me manually or give instructions on how to do it!Thanks, Janko  

1
Johnathan.Deezer
Community Manager
3 months ago
FIRAT AYDIN
Runaway Baby
FIRAT AYDINRunaway Baby
asked in Subscription and payments

premium subscriber

how can i to reach "how many premium subscriber deezer have to in turkey ?" anyone know ?

2
D
Tiny Dancer
3 months ago
O
Runaway Baby
Oscar VillarrealRunaway Baby
asked in Subscription and payments

can’t recover my premium

Hi - I was a deezer user a while ago and stopped it for a few months. I am trying to recover my account created in Mexico (I paid with my mexican CC) but the aystem brings my account to Europe and ask me to pay in euros. Can you help?

1
Johnathan.Deezer
Community Manager
3 months ago
B
Runaway Baby
BabeBabeRunaway Baby
asked in Subscription and payments

transfer music back from Amazon Music

Hello my name is sandra Chapman and I am trying to transfer my music from Amazon back to Deezer music and I can't login to my account even pay my plan or subscription how do I fixed this issue 

2
Johnathan.Deezer
Community Manager
3 months ago
K
Runaway Baby
KholofeloRunaway Baby
asked in Subscription and payments

Deezer not available in South africa

I have had a premium Deezer account for the past 2 or more years. Recently from the 2 of February my account is inactive. I logged in with my email and it requires me to sign up for payment again. Is my account completely removed? 

2
Johnathan.Deezer
Community Manager
3 months ago
M
Runaway Baby
Mr.AyvenRunaway Baby
asked in Subscription and payments

Price in Kazakhstan

Since the new year, the price for a family subscription has risen from $3.75 to $18, which is a 400% difference. For my country $18 is a lot. Why don't you have regional prices?

2
M
Runaway Baby
3 months ago
G
Tiny Dancer
GiovanniimoraisxTiny Dancer
posted in Subscription and payments

Problema em Assinatura

Olá boa tarde!Entao, estou entrando em contato para tentar resolver o problema em minha conta do deezer premium através de ter minha conta como parceiro TIM e não esta dando certo 

2
M
Tiny Dancer
2 months ago
TERMS OF USE DEEZER COMMUNITY SITE