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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

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damaaliRunaway Baby

asked in Subscription and payments

problème d’abonnement

Bonjour, j’ai souscrit à un abonnement étudiant avec mon compte, cependant je ne peux plus écouter mes musiques alors j’ai resouscrit a l’abonnement.En retournant sur mon compte après avoir repayé l’abonnement étudiant, il n’était toujours pas possible de lire mes musiques. Je suis donc aller sur cette plateforme pour demander de l’aide et la on m’a demandé de me créer un nouveau compte et donc maintenant j’ai deux compte avec la même adresse. je suis complètement perdue et je ne peux toujours pas écouter la musique

4 months ago

MoissonTiny Dancer

asked in Subscription and payments

je n arrive pas a me connecter

Bonjour,On me dit de choisir un abonnement alors que je suis déjà abonné . Merci de votre aide.

4 months ago

Eri666Tiny Dancer

asked in Subscription and payments

Subscription Payment Not successful

I have had my payed deezer account for years suddenly it wont accept my credit card and there is no vouchers available for buying in South Africa.Is it still available in South Africa? Do you still except cards from all banks?Should I forget about deezer and get myself a new music provider?

3 months ago

lsrdRunaway Baby

asked in Subscription and payments

changement methode paiement

je n’arrive pas à modifier la méthode de paiement sur mon compte famille

4 months ago

Ry FooRunaway Baby

posted in Subscription and payments

couples membership

With the cost of living I cannot afford a family plan. There are only two of us who use Deezer and other apps offer better pricing. If Deezer does not want to accommodate a couples membership I'll be forced to cancel. Please help.

4 months ago

Enola-ZoëRunaway Baby

asked in Subscription and payments

payed with app store 14,99 now it still doesn’t work please help

Ik heb betaalt via de appstore en klikte op herstel mijn abonnement en hij doet het nogsteeds niet zeer gefrustreerd want ik kom betaal me krom en hij doet het niet.

4 months ago

ROOSTER22Runaway Baby

asked in Subscription and payments

Deezer has got really expensive for me

First time I jumped on Deezer was back in 2019 back then the subscription cost was $5.99 , fast forward to 2023 it’s almost double now at $10.99 I still paid it because I enjoy using Deezer and I’ve got so much music on my account and many playlist … March 2024 I saw another bump up to $11.99 at that point I couldn’t believe how expensive it’s gotten so I decided not to pay this month, mind you I use Deezer everyday so using YT and all was annoying… I decided to go on Deezer to see if I can renew my subscription and to my surprise the price has increased again to $14.99 that’s the Premium subscription (1 Account) I’m honestly done with Deezer I’m sorry but I’m moving to another streaming service y’all hiking price to fast … thought y’all were different that’s why everyone on Spotify, Apple Music and all I stayed true to Deezer but this to much I can’t even pay the $11.99 I just paid last month now it’s an extra $3 , might be nothing to you and to most people but to a lot of other users

2 months ago

Christopher Bryan TenorioTiny Dancer

asked in Subscription and payments

Refund

Hi Deezer, I just finished my free trial for Deezer Premium and forgot to cancel before the renewal date. I’ve enjoyed my time with your subscription but ultimately found out that it was not for me. Would it be possible to get a refund? If not, it is absolutely okay and thank you so much for your time.Respectfully,Bryan

4 months ago

ExcaliburTiny Dancer

asked in Subscription and payments

I received a gift code for the first time.

I received a gift code for the first time but I don't know how to use it. So the problem is, I am an active paid deezer user when I write the code it warns you that you cannot use this code because you are already a member. Should I wait for my membership to expire or should I use it without being a member at all?

4 months ago

sednovadelinaRunaway Baby

posted in Subscription and payments

payment

I payed the fee for this months until June but I can’t use premium anymore

4 months ago

ChiquiKTiny Dancer

asked in Subscription and payments

family access still not restored

i have regained access to my Deezer family subscription, but the other members have not and I can no longer see them in my subscription .

5 months ago

Lisa ConstantineRunaway Baby

asked in Subscription and payments

payment

Hello I didn't have the funds in my account this morning to pay for my premium subscription I put the funds in payment was authorised by my bank then I get a message saying I've unsubscribed when I didn't now its saying I need to update my payment method and that I need to subscribe otherwise I'm going onto the free one. I've updated my payment method and my subscription is still active ?

4 months ago

nksRunaway Baby

asked in Subscription and payments

I bought the wrong deezer subscription and want to cancel it

Hi, I am nail and I am contacting you because I wanted to buy Deezer premium offer the one a 5,99€ but I selected the wrong one and paid the family offer a 19,99€ and I want to be refunded and buy the one I want. I have already been charged from my bank account.

5 months ago

Jaime.DeezerCommunity Manager

published in Subscription and payments

🚨 BREAKING NEWS: Deezer Premium/Family 🚨 (Update)News

Update:Our technical issue, which affected subscribers by incorrectly displaying them as free users, has been resolved.All impacted accounts have been rectified.We apologise for any inconvenience this may have caused and sincerely appreciate your patience and understanding throughout this process.Thank you for your support.Dear Community users, We're currently facing a technical issue where some premium & family subscribers are incorrectly showing up as free users.Rest assured, our team is working diligently to fix this issue as quickly as possible.We apologise for any inconvenience this may cause and appreciate your patience and understanding.Updates will be provided as soon as the problem is resolved

117639

2 months ago

jarnostLover

asked in Subscription and payments

My account appears to be free even though I paid

Before I start I wanna say i'm pissed off and i'm considering leaving Deezer after 10 years!It first started out with not showing the ‘Featured in’ section on the artist page anymore(first in webbrowser, then the desktop app, and still isn't fixed after I told them about it more than a month ago), and now my account is blocked because it appears to be free even though I paid only a couple days ago(auto payment, never had a problem with it).I don't know what's going on at Deezer but i'm at the breaking point, FIX THIS SHIT!(and before you reply with it; the 'I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free’ section doesn't help either)

5 months ago

VansantosTiny Dancer

asked in Subscription and payments

parceria Tim black

Meu benefício da parceria tim black não está mais funcionando pede pra eu assinar premium mas eu usava pela parceria tim

5 months ago

Zendo.masterRunaway Baby

asked in Subscription and payments

Changing subscriptions payment date

Is it possible to change my subscription payment date if I pay for and extra month?

5 months ago

Carlos Gustavo De FranciscisRunaway Baby

asked in Subscription and payments

cancelamento e reembolso do valor debitado automaticamente

Boa noite, eu vi agora que foi cobrado no meu cartão o valor anual da assinatura, porém eu não uso mais o Deezer no momento e gostaria de cancelar e solicitar o reembolso. Poderiam me ajudar com isso?Acredito que conseguem baixar um relatório e verificar o uso ao longo do ano. Algumas vezes pode ter sido tocado erroneamente pela Alexa, mas não usei diariamente. No momento uso conta do Spotify. Agradeço

5 months ago

Giuseppe BrucculeriRunaway Baby

asked in Subscription and payments

promo code doesn't work

I tried to add my code promo but it doesn't work. What have I to do?

5 months ago

vipjerryRunaway Baby

posted in Subscription and payments

After so many years i had to cancel my family subscription

Dear Deezer Team,I have been a loyal Deezer Family subscriber since 2016 and have thoroughly enjoyed your service over the years. However, I was both shocked and saddened to see the recent price hike from €10.99 to €19.99 starting February this year. This significant increase has made it untenable for me to continue my subscription.It’s particularly disheartening as this change forces me to reassess a service that has been part of my family’s daily life for nearly a decade. The value proposition that once made Deezer an easy choice for my family’s music needs no longer seems justifiable.Additionally, the recent email I received upon cancellation was rather surprising. It read, "You've just arrived and you're already leaving us. Are you sure you want to lose your benefits?" This message felt quite out of place, considering my long-term membership.I understand prices can change, but as a long-standing customer, such a steep increase feels not only sudden but also disregards the loyalty o

4 months ago

Amit.RahatRunaway Baby

asked in Subscription and payments

"convert this profile into an independent account" option is not available for one of the family profiles

"convert this profile into an independent account" option is not available for one of the family profiles.This member had a separate account with the same email as the username I used for the profile.He deleted his separate account 3 days ago bit the option is still not present

5 months ago

Jackscout20Runaway Baby

asked in Subscription and payments

my payment method

RE : Somehow my Payment Method for the last few months of £11.99 has gone out to you via GOOGLE PLAY . LAST MONTH WE HAD A GLITCH . I DID MENTION TO YOU TOO PLEASE REQUEST PAYMENT EITHER ON MY PAYDAY ,THE 24TH OF EACH MONTH OR AT LEAST UPTO SAY 29TH .CASH DEFINITELY AVAILABLE THEN. BUT DEEZER HAS VANISHED FROM MY GOOGLE PLAY SUBSCRIPTIONS LIST .I DIDNT REMOVE IT. SO AM DUBIOUS HOW ITS GOING TO GET TOO YOU . IF IT GOES OUT ANYWAY VIA YOUR PLATFORM THEN WE KNOW ITS OK . IF NOT ALL THEN ITS A GLITCH WITH GOOGLE PLAY . MY INSTINCT IS NOT TOO TRUST GOOGLE OR ANY META APP . SO IF ITS DEEZER TAKING IT THATS FINE .LETS SEE WHAT HAPPENS .PLEASE CHANGE MY PAYMENT DATE TO THE 24TH . YOUR GUARANTEED PAYMENT THEN AND MY PREMIUM BENEFITS ARE SAFE .MANY THANKS PETE MILLER

5 months ago

ian WilksRunaway Baby

asked in Subscription and payments

dezzer duo

I'm trying to add a 2nd device to my duo account but none of my dezzer pages have a settings gog to allow me to do this ,as I'm being told to use by dezzer

5 months ago

laicsdaveRunaway Baby

asked in Subscription and payments

Account

I’ve lost all my favourite tracks I’ve been with you since 2017 and had over 500 tracks some very special to me. I had to cancel in Jan 24 because I Couldn’t afford £14.99 which started of at £6.99! I went back to tracks with adverts. My favourite track are still on my I phone but not my I pad, could I have them back please? ……….Thankyou, Dave!

5 months ago

MaklotzRunaway Baby

asked in Subscription and payments

i paid annual fee 3 week its on deezer free

I paid annual fee 3 weeks ago, since 2 days I have deezer free, my downloads are gone

6 months ago

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