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Answered

Unable to Search By Track

  • September 5, 2024
  • 2 replies
  • 28 views

1) What's the issue? Unable to search tracks - search results only yield albums and playlists
 
2) When has the issue started (date)? July 2024
 
3) What's the brand and model of the affected device(s)? Google Pixel 8
 
4) What are the Deezer version and OS version? Deezer Version 8.0.19.4 , Android Version 14

 

I have been liaising with Deezer Support for a month now, specifically 2 persons- Giorgi and Azucena. I am unable to search by track name - I have a Family Premium Account.

I have tried all the uninstall/reboot/wipe cache etc options - but none work. The Deezer Support Reps above take forever to respond. Mean time, I am still paying the full subscription fees for an incomplete app.

 

Best answer by awesomemac

Hi @Alan.Chan,

I’m using Android 13 with Deezer 8.0.20.3 and when searching with the name Thriller I get these results:

 

 

 

 

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2 replies

awesomemac
Deezer Legend
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  • Deezer Legend
  • 1640 replies
  • Answer
  • September 5, 2024

Hi @Alan.Chan,

I’m using Android 13 with Deezer 8.0.20.3 and when searching with the name Thriller I get these results:

 

 

 

 


Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 5073 replies
  • September 6, 2024

 

Hi @Alan.Chan !

I’m also on Deezer android version like @awesomemac , and everything works fine .

Maybe you need update the operating system of your device !?

 


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