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subscription is not working

  • October 16, 2024
  • 1 reply
  • 25 views
S
One Hit Wonder

Im paying a deeper family subscription and in 2 months my family has been ejected without possibility of logging back on twice. 

We already sent an email asking for help, it was resolved and now it is back. 

What is the problem. How can it be fixed ASAP. It costs a leg for it to not work it is inadmissible. Once ? It happens I understand. Every month ? No. 

Best answer by Nina Nebo

 

Hi @s.rosenthal !

We would like to help, but we are an open forum and do not have access to your Deezer account .

 

Better contact Deezer support / Chat 

https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000058285

    1 reply

    Nina Nebo
    Superuser
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    • Nina Nebo
    • Superuser
    • Answer
    • October 17, 2024

     

    Hi @s.rosenthal !

    We would like to help, but we are an open forum and do not have access to your Deezer account .

     

    Better contact Deezer support / Chat 

    https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000058285

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