Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??
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@0sophie0 @james.bell01 Could you please check your accounts email address (the address that was Deezer created with) or the one that you logged in via Facebook, Apple or Google?
Go to this website and type in your email address https://haveibeenpwned.com ? It's a great website, which gathers data from data breach sources.
If your address is in some database it will show you "Oh no — pwned!". If that's the case you should immediately change not just your Deezer accounts password, which @Jaime already did, but your email passwords too. You are in serious trouble, because hackers now have access to your email and accounts.
I hope that's not the case, but if is, then i'm sure i can help you figure out something.
Userlevel 7
+7
Our developers confirmed this isn't planned for at the moment. If this changes in the future, we'll be updating this topic in the community.
At the moment, it's better to polish the feature with more input: more favourites, more tracks 'not recommended', etc.
Thank you for your support and understanding
Userlevel 7
+7
Hi
Apologies for the inconvenience :)
Hi
Im having the same issue where someone else is using account which I would guess someone has hacked into as I only have this installed on one device. Changed password, uninstalled etc but problem persists can someone help????
Userlevel 7
+7
Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??
Mine too... Its super annoying, and time consuming having to try delete all these extra tracks
Userlevel 7
+7
Hey
I just did something extra which is to close session in any device where your account could be open. I also sent you and email with a password reset link. And in order to fix the problem I need you to click on that link, reset your password again and login to the account after that.
Thanks 
I have reset my password, unlinked my Google account, unlinked all devices, but when I log back in on the app on my mobile phone and try and listen to music I get the ‘The Deezer account is currently is listening mode on another device’ message (even if it can’t be, because no other device is linked?). Perhaps this is a software bug? Although I have got loads of random stuff in my Recently Played list, so suspect it’s been hacked. Has Deezer had a data breach? There seems to be a of lot of people this has happened to.
Userlevel 7
+7
Hi
That should fix the problem
Can in the future any extra members be verified by me as admin on my account? When I looked earlier there were two random people in my account micah and something else,
Hi! I have same issue today every 1-2 minutes. impossible to listen to music
I have changed the password via web browser. Shouldn’t all my other devices (iphone and ipad) be logged out when password changed? Because they were still logged in...
Userlevel 7
+7
Hi
I have checked your account and killed session in all devices where the account could be open and I also sent you a password request link to your email.
Please click on the link and enter a new password.
If the problem persists after that, just let me know 
I’ve started seeing a lot of music on my recently played that I haven’t actually played let alone heard of anyone else had this problem?
Hi. I think I've been hacked. I had 6 followers which I've now blocked. Changed my password but I'm still getting the message below. Hope you can help! Cheers
i chcecked all the logged in devices, there was only one. i unlinked it. then i reset the password bud the message comes back again:
Userlevel 7
+7
Hey
That should help 
Hi,
I keep getting a message that my account is in use on another device. I have delinked all devices, deleted all apps from the family devices and reset my password. The account setting shows account no being linked to any devices however the music stoops and I still get the message it is being used elsewhere.
I have now cancelled my subscription to be absolutely sure my account has not been hacked.
I am experiencing an issue with someone else listening on my personal account. I have changed my password and disconnected all devices from my account. Even after doing this my account is still being used by someone who is not me. Is there anything you can do about it? I do not want to have to delete my account.
Hi
That should fix the problem 
Hi Jaime,
I’m having the same issue. Could you help me as well??
I keep getting logged out. I am the only user and do not share my account with anyone else. Also changed my password and removed other previously connected devices. Getting the same error. Please help! Considering Spotify...
Ps : who should i contact for help ? Is this forum the right place or there is a special support email adress or something ?
Userlevel 7
+7
Hey
That should fix the problem 
Userlevel 7
+7
Hi @spittie please let’s try one more time.
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.
Userlevel 5
+2
Hi
Copied from a fellow community Legend: Moderator
Hopefully you're helped soon!
Userlevel 7
+7
Hi
That should fix the problem
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