My Deezer account is being used by someone else

Hi @BlkNova @wysbcc @alexe31 @Vijay Patel @Tom.MP I am really sorry to hear about this problem.
I have killed session in all devices where the account could be opened and I sent you a password request link to your email. In order for this to work please click on the link and enter a new password. After that login again with your new password.
Apologies for the inconvenience.

Hello. I'm having the same issue. I just reset my password and nothing happens…..

Can you help me too??

@izzi I’ve done the same maintenance in your account than previous users. I also sent you a password recovery link via email. Please click on that link, reset your password and login again to your account.
That should fix the problem.
Thanks :)

Hi @Donizete Beck @Sarah-Moon I have unlinked devices from the account and closed session in all devices where your Deezer account could be opened. I have also sent you an email with a link to reset your password. Could you follow those steps and then inform me if the problem persists?
Thanks :)

Thanks, Jaime. If the problem persists, I’ll inform you here!

Thanks.  Looks like you’ve fixed the problem! :-)

Hi,

I got multiple device warning. After that I changed password. And I checked list of devices, there are only my old phone and new one, old phone is not in use anymore so I deleted it. I also detached account from Google. But I saw there are a lot of unknown numerous to me in playlist recently listened. How is this possible? If someone else is using my account I should see new device if I'm right.

Regards,

Nikola

I've noticed that I'm getting some weird music in my flow and recently played lists. All the artist and album names look made up, and it's all just instrumental music of various genres that I'm certain I've never listened to (nor would I want to). Is there some way to reset my account so I can get rid of this?

Hello @Rudy

I am having the same kind of issue since few days

My account stops every 5mn, informing me that I can't use the same Deezer account on 2 devices at same time... Which of course is not the case.

Please advise 

hi, I have changed my password too many times to count, and my music is still being interrupted with this message:

 Your Deezer account is currently in listening
 mode on another device.
 Your Deezer account is strictly personal and
 may not be used to play music on another
 device at the same time.

please help!

thanks

The number of people facing the same hacking issue is, in lack of a better word, unsettling.

Dear sir/madam,

someone is using my deezer account. I allready change my password but its still going on. Could you please reset my account? 
 

i dont know that person and its really annoying because my music is stopping all the time and than i get a pop up with sorry someone else is listening

I have been a subscriber for a few years now. Starting today, I am getting the message that Deezer cannot play on my android phone because it is in use elsewhere. I know for a fact that it is not.

I have the family plan, and i have it on my and my wife’s phone. I have deleted on both phones, and went through the process described elsewhere in this forum. I then opened the web App on my computer and am getting the message there. I have also reset my password multiple times, to no avail.

I own and operate a WISP, so I know that my phone was not hacked as I am VERY strict about security and the apps on my phone and running through my network.

If indeed there are others using my account, then Deezer itself was hacked. If this is a programming error on a recent applied update, please acknowledge it and address it.