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One Hit Wonder
November 26, 2019

My Deezer account is being used by someone else

  • November 26, 2019
  • 341 replies
  • 4173 views

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

    341 replies

    Roadie
    February 3, 2021

    I am having the same issue as above and it is highly annoying! 

     

    Roadie
    February 3, 2021

    Same issue here, only one device connected, all accounts are unlinked

    Roadie
    February 3, 2021

    Hi, I am having the same problem!

    I've reset password but still happening, please help!

    Thanks 

    Roadie
    February 3, 2021

    I have the same problem and I only use one device at a time.

    Roadie
    February 4, 2021

    Hey guys! Whassup?

    I got the same issue. 

    I already resume from the site player, disconnected Google and Facebook accounts, disconnected apps, erased my favorites songs, changed my password and uninstalled the app from my phone and, even this way, it keeps warning that it is “curently being used on another device or page. Even if asks to resume, it keeps warning that messege and stopping my music. 

    Jaime.Deezer
    Community Manager
    Community Manager
    February 4, 2021

    Hi @fdmerle I’ve done some maintenance in your account and sent you a password recovery link. Please create a new password, log in again and let me know if the problem persists.
    Thanks :)

    Jaime.Deezer
    Community Manager
    Community Manager
    February 4, 2021

    @rewebb I did some adjustments in your account and also sent you a password recovery link via email. Please click on the link, update the password and log in again. Then let me know if the problem persists.
    Apologies for the inconvenience.
    Thanks:nerd:

    Jaime.Deezer
    Community Manager
    Community Manager
    February 4, 2021

    hi @Robert Charbonneau @Eleanor Hardiment I am sorry to hear that.
    I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.

    If the problem persists, do not hesitate to contact me again.:nerd:

    Jaime.Deezer
    Community Manager
    Community Manager
    February 4, 2021

    Hi @Henri.Deiró I made some adjustments in your account and also sent you a password recovery link to your email. Please click on the link, change your password and login again.
    Let me know if that solves the issue.
    Thanks :)

    Roadie
    February 6, 2021

    My music keeps getting cut off by a message saying my account is on listening mode on other devices but mine is the only device connected to my account