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My Deezer account is being used by someone else

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339 replies

S
Rank

I keep getting interrupted by the error; Hmm someone must be listening 

how do I resolve this? I have tried to uninstall and reinstalling the app, also changed my password but the problem persists. How can I resolve it?

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @Amazinglycrazie I have made some maintenance in your account and sent you an email. Please click on the link on that email and proceed to reset your password . After that login again to your account.
That should work :nerd:

A
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I am having exactly this problem. I have unlinked ALL devices from my account (not that there were any strange ones), and I have changed my password . The problem persists. What can I do?

P
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I'm having the same problem. I'm using Google sign in account and Mercado Libre offer. The music keeps pausing by itself and sometimes a message pops up saying that Deezer is being used somewhere else (I haven't given my credentials to anybody). And there's music in my history that I can't recognize (many russian pop music songs)

 

J
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My music keeps getting cut off by a message saying my account is on listening mode on other devices but mine is the only device connected to my account

Rudi
Rank
Userlevel 7
Badge +7

Hey @Elysia Brenner 

Sorry about that. Thanks for reaching out.

I've carried out some maintenance to your account and sent a password reset email. Please change your password once more and reinstall the app. And let me know how it goes!

E
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I am having exactly this problem. I have unlinked ALL devices from my account (not that there were any strange ones), and I have changed my passport. The problem persists. What can I do?

N
I have reset the password but unfortunately the problem still persists. I am still getting the same message.
Alfredo.Deezer
Rank
Userlevel 6
Badge +3

Hello @DJ Kris Szanto 

I'm sorry to hear that. I've already unlinked the possible connected devices to your account. Also I've sent you an email with a link to reset your password. Please delete the app, download it again and reset your password before connecting and everything should be OK,

Enjoy Deezer!! :musical_note:

 

D
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No one else is active on my account.  I just reset my password and same problem is occuring.  Please help.  Thanks 

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hey @Radovanović.Jovica can you please login to you account from a computer and proceed to reset your password one more time? 
If the problem persists after that please let me know.
Apologies for the inconvenience

R
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Every time i try to use deezer it say someone else use it. I change pasword and again it hapens after 30 sec. What is the problem? I cant use it and i dont think anyone can crack my password after 30 sec

Z
Rank

Thank you for your reply, I do change my password yesterday and unlinked my google account, do I need to reset my password again? 

Thanks again 

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @zaherdb I have made adjustments in your account, closed session in all devices where your account could be opened and sent you a password reset link to your email;. Please click on the link, generate a new password and login again.

If the problem persists please let me know :nerd:

Z
Rank

Any update?

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @Elliott Venis @lightning @Villector I am sorry to hear that.
I have closed session in all devices where the account could be opened and I sent you a password request link to your email. Please click on the link and enter a new password.

If the problem persists, do not hesitate to contact me again. :nerd:

Z
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L
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I’ve been noticing lots of new music appearing in my favourites which I’ve never heard of and that I didn’t put there. My music has also stopped when I’ve been playing it as it said that someone else is listening.

 

I know that I can change my password but how can I sign out from all devices before doing so?

 

Thanks in advance!

I have the same problem

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hey @AkkermanRJ I’ve done some maintenance in your account and also sent you a password reset link via email. Please click on that link, proceed to change your password and then login again to your account.
That should help to fix the problem :)

AkkermanRJ
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All the time someone adds stuff to my favorite playlist or artist

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J
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Same problem, deezer family. Someone connects, usually with an android device. I disconnect this device and it reconnects under another devicename.I’ve changed the password, but he keeps reconnecting, seems to be someone from Israël looking at what he/she plays.

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @Cesar Mantilla The problem has been fixed.

I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, please let us know.
Thanks :)

C
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My account is being used in another device.I’ve already reset my password but the problem persists

Jaime.Deezer
Rank
Userlevel 7
Badge +7

Hi @Mel33 sure I can help as we can close all sessions from here, which I did. Now, please follow the link I sent you via email to reset your password. After doing that Login again with your new password.
That should help to fin the problem.
Thanks :)

M
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Hi @Jaime. I have the exact same problem than Cesar Marshal. It's shutting my music down, I've changed my password but there is still someone using my account. Could you help?? 

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