My Deezer account is being used by someone else

Hi Jaime

thank you for getting back to me. I don’t seem to have received an email with the password link. This is what happened when I tried to reset it myself x

Thank you @Jaime. For your help :)

goeiemorgen,

ik heb deze melding al vaker gehad maar op een gegeven moment was het lange tijd weg en nu is het er weer het gaat om de volgende melding ( zie foto). nu is mijn vraag wat kan ik hier aan doen?

er zijn geen andere gekoppelde apparaten dat heb ik al nagekeken.

Hi I’ve been having the same problem where music is being saved in my favourites and deezer is sending me this message: please help! I have reset my password but still happening

thanks 

 

 

I have the same problem, changed password several times already, nothing happens. It seems to be last days with deezer for me after 4 years.

@StubbinsAmy please contact our Deezer Support Team and explain to one of our agents that you are not receiving the password reset link as they can paste it manually and make sure you receive it.
Apologies for the inconvenience.
Thanks :)

Hi @bartje12 I am sorry to hear that. I’ve done some maintenance in your account and also sent you a password recovery link. Please click on the link, change your password and login again.
That should help to fix the problem. :)

Hi, I am also having this problem for about a week now. I already have a family account but keep getting this message:

Also, on my iPhone it tells me that the password on my account has been subject to a data breach? Has it? I’ve changed the password already and I still get the same issue and to add to it, Deezer is now so slow it’s almost unusable! Help please!

Hi @Kottos I am really sorry about this problem. 
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.

If the problem persists, do not hesitate to contact me again 

As has been reported by a few other users, I’ve recently started getting the message ‘Account is currently being used on another device’ on both my PC and mobile phone. 

I’ve changed my password but the problem persists. 

What is really concerning though, when I go to my 'top tracks’ on my playlists on my phone, most of the songs are ones I’ve never listened to or heard of. Its almost like somebody else has been using my account. 

Considering I’m paying monthly for a Premium Account this isn’t good, sort it out please Deezer! 

I keep getting emails informing me I’m having trouble logging in when I haven’t logged out