My Deezer account is being used by someone else

Yes, they were able to help me right away in chat! Here’s hoping the uninvited visitor doesn’t come back.

Still raises very troubling security concerns re: Deezer, that this is happening so much… I hope they address this soon.

Hi @Elysia Brenner I am happy that support agents were able to help.
Keep us posted if the same problem happens again :)

Hi @Krizanovicka I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.
Apologies for the inconvenience 

Thank you, I used the link to get a support. It's resolved now

Nice to hear.

Now it is time to enjoy your Deezer Music without someone else interrupting it!

Earth has music for those who listen.

Hey @Elysia Brenner 

Sorry about that. Thanks for reaching out.

I've carried out some maintenance to your account and sent a password reset email. Please change your password once more and reinstall the app. And let me know how it goes!

Hello, I'm facing the same issue.

I already changed the password, but still getting this message.

@Marli I have done some maintenance to your account and sent you a password recovery link.
Please click on the link and change your password.
Let me know if the problem persists.
Thanks

Deezer keeps interrupting, asking to join Premium - as if there was another device connected, but there is none

On Android

Thanks 

Hi @ozorus I’ve done some maintenance in your account and also sent you a password recovery link. Please click on that link, change your password and let me know if the problem persists after that.
Thanks :)