Hey @Nharmom @Stella.Pecorino @Philippe Muri @Alexandre Soares I am sorry about the problem you are experiencing with your account.
I have close any session where your account could have been opened if you already changed your password as that won’t close session immediately. But we do have the tool to do it from here. Now that I’ve donde that, please click on the link I sent you via email and proceed to reset your password. After that login again.
That should fix the problem.
Apologies for the inconvenience 

Hi @banicanac I have killed session in all devices where the account could be opened and I sent you a password request link to your email. Please click on the link and enter a new password.
That should fix the problem.
Thanks :)

Hi @Chris.Jones555 @diego_knight I have updated your account in te system and close sessio in any device where the account could be opened. I also sent you an emai with a password reset link. Please clic on that link, reset your password and login again.
That should help.
Thanks :)

I keep getting logged out. I am the only user and do not share my account with anyone else. Also changed my password and removed other previously connected devices. Getting the same error. Please help! Considering Spotify... 

Hi,  

I keep getting a message that my account is in use on another device.  I have delinked all devices, deleted all apps from the family devices and reset my password.  The account setting shows account no being linked to any devices however the music stoops and I still get the message it is being used elsewhere.

I have now cancelled my subscription to be absolutely sure my account has not been hacked.

Hey @Junglebeats @swiftneo I have closed session in alldevices where your account could be openes. I also sent you a password reset link via email. Although you’ve done this already, I would appreciate if you can click on the link and reset your password one more time. Then login again.
That should fix the problem 

My account has beenn hacked. I chaned pass but what else can I do? How this happend?

Thanks

Hi @ivona2509 I am sorry to hear that.
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.

If the problem persists, do not hesitate to contact me again.

It happened while I was using the web version. My phone was charging at the moment and there is no other device connected with my account. It happened a few times.

Hi @felipe.wgn I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
That should fix the problem.
Apologies for the inconvenience.

I think this process can be automated by setting up a subdomain on deezer for those who think their accounts have been compromised, and a survey on why they think it happened, what device they are using, etc. It would be a lot easier to manage that page than constantly writing back to everybody who has a problem with hacked account. 

i chcecked all the logged in devices, there was only one. i unlinked it. then i reset the password bud the message comes back again:

Hi @martin.fejfar.73 I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
That should fix the problem :)

Thanks, hope this helps

Completly random albums that I don't listen to started appearing on recently listened and are being added to my favourites. They are from unknown artists and bands. And they completly overshadow the albums I do listen to. Sometimes I open the app and a music from one of those albums is sitting there like I was listening to it before. No one uses this account besides me. Whats is going on here?

Hi @Miguel Miranda I am sorry to hear that happened with your favourites.
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.

If the problem persists, do not hesitate to contact me again. 

Why is there music i've never listened to, by artists I've never heard of in my favourites list. What is the point of a favourite list that is full of music I don't want? I understand that this may occur with a free service, but not one that I pay for.

Hi @Quinn I am sorry about that.

I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link, enter a new password and login again.

If the problem persists, do not hesitate to contact me again.

Thanks @Jaime.

Much better already. Appreciate the help!

I keep seeing songa added into my favourite list that were not added by me. I delere them and then new songs come up. Today I have 12 songs that I have never heard off. I have changed my password, but this keeps coming back

Hi @matamatisi I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
That should fix the problem :)

i dont have any other connected devises or active app..

all unlinked.

why is dezzer site breaking all the time the music?

what to change what can i do?

thank you

slashchat

Hi @Mijo Ljubicic I am sorry to hear that.
I have closed session in all devices where the account could have been open and I sent you a password request link to your email. Please click on the link and enter a new password.

If the problem persists, do not hesitate to contact me again.

Recently I get a notification that I'm using my account on another device while I'm listening to my list, and the list stops and changes to a random stupid list on deezer,

This is becoming very annoying

How can I fix this problem,

P. S  I'm only using my account on my phone app, no other device 

Hi @osama Seba I am sorry to hear that.
I’ve made some adjustments and clean up in your account and also sent you a password reset link to your email. Please click on that link, proceed to change your password and login again with your new details.
That should fix the problem.
Let me know if it works