My Deezer account is being used by someone else

I am having exactly this problem. I have unlinked ALL devices from my account (not that there were any strange ones), and I have changed my password . The problem persists. What can I do?

It's solved. Thank you for your attention, Jaime.

Thank you for listening your music on Deezer!

May we help you with anything else now?

Hi

i have got the same problem. Keep being kicked out saying someone else is using my account but device isn’t listed in the settings. Also a lot of music in searches that I have not searched for. I have tried to reset my password but the email didn’t go through to me to do it which I have tried a couple of times. Can someone help please?

I was listening to my music then it stopped with a pop up message saying that someone else is using my account. My devices being shown are my two phones and my email address hasn't been changed. I changed my password and logged out of both devices and after a few minutes I logged back in and they're still listening to songs that's not on my playlists. Please help.

Hello, 

i’ve had the same problem since 2 months. 
I’ve already change the way I connect theough the app with my Apple account and it’s still not working. 
 

could you help me please? 
 

Chloé

Hi @juanig1201 @Adrian Dobre 

Thanks for reaching out to us here. I've carried out the same maintenance I mentioned above and sent you both a password reset email. Proceed to change your password and reinstall our app as well. Let me know how you get on 

This is happening to me too. And then someone managed to change my password today! Contacted support and aside from them making me prove that I have a subscription, haven't received any help at all. 

Hello @Coco1992 @StubbinsAmy I am sorry to hear that.

I have closed session in all devices where the account could be open and also sent you a password request link to your email. Please click on the link and enter a new password.

If the problem persists after that, just let me know and we can take it from there.
Thanks 

Hey @jenmas86 @ckelton1026 I’ve done some maintenance in your account and sent you a password request link to your email. Please click on the link and enter a new password.

If the problem persists, do not hesitate to contact me again.