Subscription and payments

Hi, I have a deezer family subscription And would like to upgrade to a hifi one. However this option is no longer available to me, yet it was when i subscribed to a family plad. Is hifi included to family plan and it would appear on next billing cycle or what?

Hello,My songs are missing from my account. I moved from Russia to Slovenija recently.Please help.

Hello, a friend owning a deezer family account has recently stopped renewing his family subscription. Thru access of the main profile, I have created a private account for my profile, with a new email and password.This is well but I want to upgrade to a Premium subscription in order to get full control of my Liked playlist. I can’t do this. « Manage account » doesn’t give me any option of subscription. Also, it does give me the possibility of making the account independent by entering new email and password. Which is weird to me because I have already done that. seems the profile is still dependent. how can i solve this problem? I just want to take my profile and make into a proper independent Premium account.   

I pay 11.99 a month.last 1 20th May 22 yet my account has gone to deezer free. I don't think so. Please restore as I'm paying for nothing. Not happy at all. 

I should take a premium account , if there was a duo account. Family is way too big, and 2 times a premium is way too expensive . 

Deezer, you did a 20% raise in subscription without any notification! regards, soon to be ex-Deezer subscriber

Today I woke up to the surprise that I made a purchase of $4.69, but the truth is that I had already canceled my Dezeer Premium subscription a long time ago, I am asking for a refund from Dezeer since the purchase was made automatically despite that I had already canceled my subscription

My subscription was working well, suddenly relogout and returned as free account. But in the ML my premium subscription is active and paid. Please help me to solve that.

Hi, I just accidentally paid for deezer premium which i don't want.Can I get a refund? 

Hi thereI’ve been paying for a Deezer Family account service ($10.49 per month) for a year now but my account has never been upgraded (it has stayed as ‘Premium’). I would like to be refunded for all subscription amounts paid to date.  My user name is fionamack100 and associated email address is fiona.schulenburg@gmail.com

Deezer yh you personally  Understand that no where in the sign up to Deezer & paying you money for music supposedly Downloaded music  No where do u state wen no payment received instantly u can completely stop us even listening to music already downloaded  Downloaded meaning its not Actually downloaded to us who purchase the songs it's a con  I WANT TO KNOW WHERE I CAN DOWNLOAD MY SONGS ONTO MY SD CARD WHAT I PURCHASED FROM YOU SO THAT I CAN LISTEN TO IT ON MY PHONE EITHER THROUGH YOUR APP OR PHONES DEFAULT MUSIC APP  my music is my Sanity & your making it insanely frustrating the fact your controlling my music iv payed for  I wil be lookin to find how to officially complain about how your contract is Bull false pile of rubbish Consumers have rights too 

Hi I'm paying £9.99 a month, It's saying that I'm on the free tarrif why? I wanted to cancel, how can I cancel the £9.99 a month when it's saying I'm on the free tarrif????  

Hello,  my payment to Deezer has failed today. (Indonesian resident. Indonesian bank) Is it possible to schedule payments at the start of the month (as things are tight and don’t want to lose my music)? kind regards

I already pay for deezer premium days ago and still simple onecau you guys check it out for me please?

My account is Premium parter Globoplay in Brazil an my account show as Free aluizsouza2@gmail.com please resolve this asap 

The day before yesterday I paid my subscription and I have days without being able to hear my music 

For last few months Deezer had been asking me to subscribe to it when me and my partner already pay 11.99 a month for it and have done for last few years 

I have been in contact with Daniel . The problem has been reported. All of my downloads are now showing as not being downloaded. I have a fairly big music collection with Deezer and I have paid every monthly fee . This is annoying to the point that I will now cancel my subscription in full ifvit is not corrected soon. I use my phone and tablet as a form of relaxation . I can't seriously download them all a second Time only to lose them again after paying for them . So look can I please get a response??? That makes sense. 

Good day, I want to ask you, I heard on the Internet that for residents of Ukraine there is a free subscription with related circumstances with Russia.If this is true, can I get it? What do I need to show so that you believe that I am from Ukraine?

I've tried to resubscribe to deezer premium but it won't let me I've tried online and on the app but still unsuccessful, does anyone know how to resolve this issue please? 

Hi, please advise, i canceled the subscription around 4 months ago and still deduct subscription fees till now? !!!

Just got the below email and wondering what's going on. I'm in the Caribbean, Jamaica specifically. Spotify recently entered the market so I guess I will be switching. We appreciate that you're part of the Deezer Free listening community; however, sometimes good things come to an end. Deezer Free will no longer be available in your country as of 19/4/2022.

I don't know how to fix this but I do know I have been paying to use a service and can't access it. It has been like this for a while and I'm thinking about cancelling my subscription because of it. I'm losing money with this! Please help!!!!!