It's been about 2 months now or so that it will not accept any card, I've tried THREE different ones. I've already contacted my banks, both of them, and they don't even see an attempt which would mean it's a problem on your end so please save both of our time and don't tell me that excuse. I've been a loyal Deezer customer for many many years and have spent hours creating my personal playlists and would like to continue to enjoy you're service and not have to go to another streaming service but if you do not want to take my money, you may be forcing me to... A little back story of what I believe .at be the problem is that previously, it was paid through my cel phone provider for the longest time but then, when there was an issue earlier this year, I canceled it that way and began paying for it on my own. Later, the card I had on file was replaced due to theft and for some reason, my cel phone provider reactivated it again on their end but it would still ask me for payment so would not
Hi, A friend exchanged gift cards in a cocacola promotion, he uses spotify, so I used the cards. Everything OK: Until I reported a bug I found in Android Auto. Kaltum, from support, decided it was the best to reset my account, and force me to change the pass and unlink fb and gmail and now all the gift cards are gone from the account. I am hoping there is another support agent in this company, because I could not be bother waiting a day per message.I find annoying that I have to engage on all this issues, just for reporting a bug. What happened to the gift cards?
Where is the shuffle located in my deezer
I've paid for Deezer premium, and the £11 has come out of my bank but on the app it won't register. When I try to subscribe it comes up with "Error DF-DFERH-01" and tells me to retry but it never works. I've tried logging out, uninstalling the app and restarting the app. Nothing is changing. It's stressing me because I've been charged for it.
Hi, is there a way to stop holiday (Christmas) music from penetrating my Flow? It’s brutal!
My latest invoice charged me with 10 usd instead of 45 EGP, and I need a clear reply for that unacceptable behavior
Why can't I listen to my playlists on deezer on smart tv (free version), but I can do it on my phone. Same account.
I'm subscriber in deezer premuim in EgyptI aggred that my subscription was paid in egyptian pound not american dollar.Which make it more expensive for us egyptians .Even they don't notify us of the price change like other companies do like other companie like uber for exemple.Can i have refund for not notfying us for not telling us????
I want to remove my user account permanently. How can I do that?
Are there any plans to increase the artist and album limits from 1000?
I currently have a HIFI subscription which was paid for on a single annual payment. I want to update this to a FAMILY subscription which is a monthly payment. I only made the annual payment 3 months ago so have 9 months left. Will I lose the remaining amount on the annual payment or will it be credited to the new £17.99/month FAMILY subscription payment?
Please advise on the charge of 17.99 on my card for the current subscription period as opposed to the usual 4.49 usd Abdi
I used the wrong emails to setup my account. An email that isn't even mine. I still pay monthly, and have been for over 4 years but how can I retrieve and or correct my account when the option for Login with phone number isn't there?how can I change the email on my account if I don't have access to it?
I've used to have Deezer Premium for 3 years with 4.99 euro and I've forgot to recharge my card and the subscription expired and when I've tried to activate it back I saw that the price now is 10.99 euro . Is that a mistake or what is it? Because I think that that new price is way too much it's double of it used to be. I think that it would be more preferable to swith the platform.
Now for 6 months ive been asked twice a month, to pay my subscribtions.I pay once a month…. and im fine.now a sudden Deezer declined my payment.for this month.whats going on?and why am I paying for 3 devices subscribtions while I use one?
I try to do a subscription for a year. When i try to open and pay for the account it gives this (SKErrorDomain error 0.) and that i need to use beter data of wifi. I have good wifi and data. How can I subscribe?
Logged into deezer account says i am in the plan that is free but i seen my bank statements and i am getting charged monthly 14.99
So I have been having an issue a while. I keep getting messages where someone is using my account. There is my husband, myself and daughter in our family account. When I'm listening my music changes to some heavey metal music and mine stops. I have found music not mine in my tracks and albums. This is constant issue. I have uninstalled and reinstalled it's happening to me and my husband. How do I stop this. I have just attempted to change the password and it say an error has occurred. I don't know how to get rid off the devices on there. Also how do I remove this musica from my personal play list. I oy want the one that says car.
I just found out today my account is paying you through paypal, i haven't used it in 3 months so can you refund me
Hi! This is my first release on the platform and it went to the wrong profile. https://deezer.page.link/11Cg1BDrELARrhwj6The correct profile is CALVES with all capital letters. I haven't been able to create my profile for artists yet.Can you guys help me fix this so I can manage my artist profile on that platform too please?
I always conected with my number accont, but today desconected and my accont dont enter
Что случилось с тарифами, почему не работает free версия в моей стране и почему не было оповещения об изменении тарифов?!
I want to save my New password, but the save button seems not to work
Hey, cancel my account eron deezer. I get A message that says my informations are in danger to leak from Deezer.
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