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Hi, 

A friend exchanged gift cards in a cocacola promotion, he uses spotify, so I used the cards. Everything OK: Until I reported a bug I found in Android Auto. 

Kaltum, from support, decided it was the best to reset my account, and force me to change the pass and unlink fb and gmail and now all the gift cards are gone from the account. I am hoping there is another support agent in this company, because I could not be bother waiting a day per message.

I find annoying that I have to engage on all this issues, just for reporting a bug. What happened to the gift cards?  

 

 

Hello @eried 

We are sorry to hear that!

I can see that the report has been sent already to our payment team so once they have an answer, the customer support team will contact you via email,

Thanks :) 

Hi Alfredo, any news about the missing gift cards? 

Hey @eried I have contacted our payment team for a follow up and they mentioned that they are investigating why the cards were deactivated…
Thanks for your patience and we will keep you posted 

Hi? Can I get my gift cards back?

Hey @eried a Customer Support agent is looking after your case and the payment team is aware of the issue and investigating.
You’ll be contacted by customer support once it is fixed.
Apologies for all the inconvenience and thanks for your patience.
 

Hey @eried a Customer Support agent is looking after your case and the payment team is aware of the issue and investigating.
You’ll be contacted by customer support once it is fixed.
Apologies for all the inconvenience and thanks for your patience.
 

OK thanks, I do not see how this is the answer tho… I contacted Kaltum on support on 2 Oct 2022, and my account was reset next day... 2 weeks from that.

It is quite lame that the prizes of that cocacola promotion just vanished and it is so cumbersome and slow to get any help. 

Hey @eried a Customer Support agent is looking after your case and the payment team is aware of the issue and investigating.
You’ll be contacted by customer support once it is fixed.
Apologies for all the inconvenience and thanks for your patience.
 

The answer after 3 weeks from support is that the cards are only to be used in Croatia not where I live, Norway.

The question is the same still: Where are the gift cards? Why Deezer accepted them in the first place?

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