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Replies posted by Alfredo.Deezer

264 Replies

Newest first

Oldest first

Jaime.Community Manager

published in Deezer Catalogue

▶ REPORT HERE: Artist/albums/songs with wrong profile/pageReport

Hello @Harley Agana There was an issue with the artist profile as the top tracks were still visible, so we needed to create a new artist page for your band Aozora https://www.deezer.com/en/artist/230289795 😃If you check it out now, you can only see your releases in there! 😎I’ve sent you an email regarding the access to the Deezer Creators page for the new profile. Sorry for the hassle!Thanks 😄

163071608

1 day ago

Jaime.Community Manager

published in Deezer Catalogue

▶ REPORT HERE: Artist/albums/songs with wrong profile/pageReport

Hello @Harley Agana Thanks for letting us know! We have revoked the access to Deezer Creators for the wrong profile that you have requested access to, so you can claim the correct profile on https://creators.deezer.com/ by using your email address. We have also removed the tracks that don’t belong to you from your new artist page (it can take up to 24h for the changes to be reflected in your artist page)Let us know if everything is OK by now, please,Thanks 😄

163071608

1 day ago

Jaime.Community Manager

published in Deezer Catalogue

▶ REPORT HERE: Artist/albums/songs with wrong profile/pageReport

Hello @Tibby We have removed the releases that don’t belong to you from your artist page.Let us know if everything is OK now. If the profile is still not looking good, please send us the URLs of the releases that belong to you so we can add them to your artist page.Thanks 😃

163071608

1 day ago

Anonymous

asked in Your account, favorites and playlists

Delete deezer community account

We have already deleted your accountThanks 😄

5 months ago

Emma KredoTiny Dancer

asked in Subscription and payments

problems with email

Hello @Emma Kredo Please contact our Customer Care team and they will be able to help you to change your email address linked to your Deezer account.If you have a paid account, please include in your email a screenshot of one of the following payment receipts depending on how you subscribed:⚠ It can't be a screenshot of your payment as it appears on Deezer!Card: transaction as it appears on your bank statement + the six first and last four digits only of your card number (⚠ do not send any other information !) PayPal invoice: billing number which starts with PPL__******* on your PayPal statement Apple invoice: it must come from your Apple account and show your email, date of payment and amount Mobile phone invoice: it must show your name and phone number Google Play: order number which starts with GPA.**** Thanks 😄

8 months ago

Jaime.Community Manager

published in Deezer Catalogue

▶ REPORT HERE: Artist/albums/songs with wrong profile/pageReport

Hey @Tibby Could you please share the URL of your artist profile on Deezer to check it out? 😄Also, can you send us the URLs of the releases that don’t belong to you to be able to remove them from your artist page, please?Thanks 🙌

163071608

1 day ago

Jaime.Community Manager

published in Deezer Catalogue

▶ REPORT HERE: Artist/albums/songs with wrong profile/pageReport

Hello @ANARCH Thank you for reporting this!This is your new artist page on Deezer https://www.deezer.com/en/artist/226624135 🎵We have already moved your new release to the new profile and you can claim it now on https://creators.deezer.com/ to be able to edit the page and check all your statisticsThanks! 😎

163071608

1 day ago

Jaime.Community Manager

published in Deezer Catalogue

▶ REPORT HERE: Artist/albums/songs with wrong profile/pageReport

Hey @Harley Agana This is your new artist page on Deezer https://www.deezer.com/en/artist/225997785 😎We have moved the releases that belong to you to the new page and you can claim it now on https://creators.deezer.com/ to be able to edit your profile and check the statistics, Let us know if everything is OK now, please, Thanks 😄

163071608

1 day ago

Jaime.Community Manager

published in Deezer Catalogue

▶ REPORT HERE: Artist/albums/songs with wrong profile/pageReport

Hey @Harley Agana No worries! In that case, can you share only the URLs of the releases that belong to you, please? Then we can create a new artist page for you 😎Thanks 😄

163071608

1 day ago

Jaime.Community Manager

published in Deezer Catalogue

▶ REPORT HERE: Artist/albums/songs with wrong profile/pageReport

Hello @Harley Agana We have already removed the releases that don’t belong to you from your artist page Aozora https://www.deezer.com/en/artist/789323 😎 Let us know if everything is OK now, please 👍Thanks 😄

163071608

1 day ago

Jaime.Community Manager

published in Deezer Catalogue

▶ REPORT HERE: Artist/albums/songs with wrong profile/pageReport

Thanks to you @sicPanicmode! 😁If you notice any other duplicated artist page or any other issue, please let us know so we can fix it!! 😎

163071608

1 day ago

ls1971Runaway Baby

asked in iOS

How do I restart an inactive app?

Hello @guslending We are sorry to hear that you are leaving! 😥If you change your mind and would like to subscribe again, you can do so via deezer.com/offers 😄

3 months ago

Nina NeboDeezer Legend

published in Music Tribe

Song Of The Day: beat the day with one hit

17.08.2023😋

1157301

1 day ago

Nina NeboDeezer Legend

posted in Music Tribe

What are you listen during summer ?

It’s almost Fridaaaaaaaaaaaaaaaaaaay!!! 😎

7 months ago

SashRunaway Baby

asked in iOS

MS2004 error

Hey @Monkey47!Have you tried to reinstall the app on both of your iPhone/iPad to see if that helps? Also, we would suggest you to clean the cache on the Deezer app as well 📱As mentioned before, the bug has been already identified and our developers are working on it and it should be fixed very soon 🙏

7 months ago

GropplerZornDeezer Legend

posted in Music, Culture & Games

Baki ftwTiny Dancer

posted in iOS

search

Hello @Sizakele Zee Could you let us know the model of the device that you are using for Deezer to be able to check it out, please? Also, if you can send us a screenshot of the app ‘not showing the search’ history’ it would be very helpful as well 😎Thanks 😄

8 months ago

AlliB83

posted in Android

Closing app music keeps playing in the background

That’s great news @cassie cheeni! 💡Thanks for sharing your knowledge with all of us! 😎

5 months ago

katroLover

asked in Features & Feedback

Cloud-synced Queue is disappearing

Hello @leonardooz The problem seems to be fixed by now. Could you try to delete the Deezer app on your mobile device and download it again to try it out, please? If you are using the Deezer desktop app, please also uninstall it and get the updated version here. If you are using the web browser, please delete the cache of your web browser so we can have a fresh start.Let us know how it goes, please 😄Thanks!

5 months ago

corjimsRunaway Baby

posted in Features & Feedback

Open Deezer links in mobile app

Hello @Ron44 Could you be able to share a short video of the issue that you are mentioning regarding the link with the Deezer Quizzes on the app to check it out, please? Also, if you can tell us the model of the device that you are using and the software version installed, it would help us a lot to identify the problem 📳Thanks 😄

4 months ago

Nina NeboDeezer Legend

posted in Music Tribe

What are you listen during summer ?

Oh la la! Viva Mexico y Viva La Vida! 🎵Let’s go to beach right now! 😋😎

7 months ago

Jaime.Community Manager

published in Deezer Catalogue

▶ REPORT HERE: Artist/albums/songs with wrong profile/pageReport

Hey @sicPanicmode Thank you for reporting this, good eye! 😁-We have corrected the name of the band for Rýr and also removed the releases that don’t belong to them-For the band Ages, we have also removed the releases that don’t belong to the band -We have created a new artist page for Haven, the band from Berlin https://www.deezer.com/us/artist/225831625 and moved all their releases to the new page -And finally, for the black metal band Ethereal, we have also created a new artist page https://www.deezer.com/us/artist/225832085 and moved their albums to the new pageLet us know if everything is in order, please! 😎Thanks 😄

163071608

1 day ago

Jaime.Community Manager

published in Tuesday Emoji

What's the sound of the week: 🍰 ➡️ 🌊 🌊️

Wow, congratulations @GropplerZorn!! 🎉🎉🎉A proper rockstar!! 😎

583

8 months ago

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