Answered

How do I restart an inactive app?

  • 13 December 2017
  • 9 replies
  • 309 views

I downloaded app today and have set some things to download. I’ve gone off and left it to its own devices and now it’s saying my app is inactive and I need to restart it to continue with the download. Any help would be appreciated
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Best answer by ls1971 15 December 2017, 12:06

Hi Anja, i am on iphone 7. It seems to be when i leave phone to download it does it.
I didn't realise i was limited to storage as well as had to delete some as had no room.
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9 replies

I keep getting a message saying my app is inactive and I need to re start to activate it to continue to download. I only downloaded it this afternoon. Any help would be appreciated
Userlevel 7
Badge +7
Hi @ls1971 , on what device does this happen and have you tried to log out and back in?
Hi Anja, i am on iphone 7. It seems to be when i leave phone to download it does it.
I didn't realise i was limited to storage as well as had to delete some as had no room.
Userlevel 7
Badge +7
@ls1971 so does it work now after you released some storage on the phone?
Yes it seems to be fine but will try again as not had time to do anything for the last few days
I have loads of storage and it still keeps happening I don’t think it’s a storage the app is closing for no reason
Userlevel 7
Badge +6
I have loads of storage and it still keeps happening I don’t think it’s a storage the app is closing for no reason


Hi there, what is happening exactly? Any error message? Do you have an sd card by any chance?
I recently subscribed to Deezer when I am downloading my music the error message comes up about the app been inactive and to restart it. Its an iPhone with about 200 GB free. All of music does not download it stops then I get the error message this happens on both my iPhones and iPad
Userlevel 7
Badge +6
Hi there @Patobrien

Have you checked if you're logged in using the right credentials? I've unlinked your devices and sent a password reset email. Please change your password and try to login on those devices again. And let me know if it helps 😉

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