Best answer by MarekZzz
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Samsung TV keeps loading and nothing happens (cannot play My Music)
I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.
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Te model is Samsung UE49KS7000.
Userlevel 7
+7
It hasn't been fully launched yet, we're almost crossing the line
Thank you for your kind feedback 
what TV model do you have?
I don’t see any change. It just loading…
I going to wait until the end of this month and stop pay for nothing.
Yes
Our brand new app is very close to be launched, please hang in there so that you can trigger the update 
Thank you for your patience in the meantime!
So is it ready yet? My Samsung smart tv UE55KS9000 has been reporting that the App has not been able to connect to the Deezer server for some weeks now.
This is a repeat of the same issue first reported two years ago which was fixed but has since re-emerged
Like others I dont like paying for this poor experience
Userlevel 2
+2
I would like to thank the teams in charge of the new Smart TV application (Samsung and others), who are doing a very good job. A big thumbs up. There are still small problems to be corrected. Improvements for the future 👍. Otherwise I like the app very much. Big big thanks to you
See you soon.
Userlevel 7
+7
Yes
Our brand new app is very close to be launched, please hang in there so that you can trigger the update
Thank you for your patience in the meantime!
Since a few months I get the "Deezer server is not responding " error on my Samsung Q80 tv. The app only works for 1 session after reinstalling the app. After I switch off my tv the error reappears. Its a big hassle to reinstall the app every single day. Looking at the topics Deezer has 0 control over this situation making assumptions they cant back up. A topic which drags on for years now says it all. A total disgrace.
Same problem here (NL), do you have any solution jet?
Userlevel 7
+7
Hey
There won't be an early release for testers. However, we're very close to more news around this app so please hang in there a bit longer 
Thanks for the feedback
Apologies for the experience, once more.
We'll be launching an update app for LG, Samsung and Hisense very soon. I invite you to test it when that happens. If by that time you don't have an active Deezer subscription, let me know (if you're interested in that, of course) 
How to take part on testing of Samsung App?
Userlevel 7
+7
Thanks for the feedback
Apologies for the experience, once more.
We'll be launching an update app for LG, Samsung and Hisense very soon. I invite you to test it when that happens. If by that time you don't have an active Deezer subscription, let me know (if you're interested in that, of course)
Since a few months I get the "Deezer server is not responding " error on my Samsung Q80 tv. The app only works for 1 session after reinstalling the app. After I switch off my tv the error reappears. Its a big hassle to reinstall the app every single day. Looking at the topics Deezer has 0 control over this situation making assumptions they cant back up. A topic which drags on for years now says it all. A total disgrace.
Same story month in and month out... Guys get Spotify!
I moved and it works perfectly. You too wont have to sit on tender hooks waiting month in and month out, whilst paying for a service that does not work.
Userlevel 7
+7
We're still waiting for more info from our developers
Dear all,
My Deezer premium.account still not working well at my Samsung TV UE50TU8502UXXH, 8 series(Tizen, T-NKLDEUC-1460,9). All apps and tv softwer are set on auto update. Deezer after a few reproduced songs just stop to playing. I have been tried everything, reinstaling, restarting and nothing changed. All others apps on TV works perfectly. I have Deezer version 1.0.25 updated on 12/6/2018, but I cant update it to the latest version, if it exist.
Cheers,
Aleksandar
Hello. when finally this update of the application for samsung. I CANNOT use the app! Samsung 65
ks 8000
Userlevel 7
+7
Thanks for the constructive feedback
As I've mentioned above, we're actually developing a new TV app and we're almost there. Please bear with us a bit longer and the experience will be much improved! 
Still no updates to the 2018 software release to Samsung App. And you say you guys are working on it!!!
I reckon you are waiting for the kinder garden kids to graduate university in 10 to 15 years?
I think you need to fire your current app development team - useless!!!!
Hello. I have samsung ue60ks7000u, firmware 1243. The deezer has not been working for more than half a year (when opening, the download is constantly spinning). Deezer version 1.0.25, no newer. Reinstallation did not help, a complete reset of the TV did not help, the TV firmware did not help either.
Userlevel 7
+7
Hey
There haven't been any changes on our side during this reported period - so I wonder if a factory reset could work for you - if Samsung has recently updated the TV's firmware, this could be causing the issue.
Could you please double-check from your side with Samsung? We'll be reporting this further here too, rest assured 
I have reinstalled the Deezer app on my Samsung tv like 10 times and it still won’t stop loading. It just won’t open the app. Heeeeelp!
Userlevel 7
+7
Thanks for adding to the discussion
In the meantime, please try restarting devices (including network) and requesting a new password for your Deezer account 
If there's a firmware update available for the TV? Or have you had an update recently?
Same problem. A few days ago it was ok. What censored happen?
Userlevel 7
+7
Hey
Sorry you feel that way.
There isn't any silence as my replies can be seen above. We've been working on this for a long time, but it's an app for a third-party device, we have partial control over release dates - I trust you understand this.
As soon as we have a launch date, I'll be popping here with the news, rest assured 
To say I am disappointed is an understatement. You have advised me a the community that your developers are working on the known Samsung TV app issue for months now. Still nothing is working and whilst we all sit in silence. we are all billed for a service that does not work! Please can you advise all of us an exact date that the app will be repaired by for Samsung TV's?
Userlevel 7
+7
Thanks a lot for the support
We're working on a new app for the TV, with HiFi enabled too. Hopefully it'll fit in with your model and that Deezer can continue to be great for you! 
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