Answered

Samsung TV keeps loading and nothing happens (cannot play My Music)

4 years ago
4 August 2019
237 replies
12920 views

John 2
0 replies

I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.

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Best answer by MarekZzz 23 May 2020, 13:58

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My Deezer app has stopped working on my Samsung TV. I've tried everything

Userlevel 7

+10

Rob Igo
The OG
2951 replies
4 years ago
7 August 2019

Hi @Ian13

you can contact support here

FYI I believe all TV app are currently being updated by Deezer so hopefully they'll be an update soon 🙂

Ian13
Tiny Dancer
3 replies
4 years ago
7 August 2019

Hi
Deezer is no longer opening up on my Samsung smart tv. The circle underneath the Deezer logo just keeps spinning around?
I have no problems using YouTube or Netflix.
Tried to chat to Deezer direct but each day this week they say they are closed?

Also here. Same firmware version and same problem.

I have exactly the same problem. It's a recent issue.

Userlevel 7

Rafael.
Deezer Staff
8636 replies
4 years ago
6 August 2019

Hi there, I merged your comment in this topic as it seems to be the same issue. The app is developed by Samsung and we'll keeping passing this feedback to them.
If it gets back to normal, please, share it with us! We'll keep you updated too!

Thanks for the video 🙂 And did you also go through all the steps I mentioned before?

1) Access your TV Smart Hub by clicking the « Smart Hub » button on your TV remote.
2) Access the Samsung « Apps » section
3) Find the Deezer app
4) Select the Deezer app
Click on your TV remote for 2 seconds the button « Ok » / « Select », while focusing the Deezer app icon.

The Deezer app options will open.

5) Access to the Deezer app options
You will see a new Deezer app version « 3.008 ».

To update your app, follow these steps :
• First, « un-install » the Deezer app.
• Once un-installed, install it again.
• Restart your TV and start your freshly updated app

I just need to ask you all these question so that our devs have more details :)

i did that but still dont work

Recently Deezer App has stopped working on samsung tv model ks8000 that has tizen os firmware version 1240.

The app hangs on start screen with deezer logo and loading progress circle.

The tv is correctly connected to network. Also after resetting the smart hub and reinstalling the Deezer app the issue is still there. Tried to set different dns IP addresses it did not help.

Other devices laptops and android phones are working well on the same network with Deezer app.

Is there temporary issue with Deezer services on Samsung TVs or some other known software problem currently?

Is Samsung tv platform from 2017 still supported by Deezer app?

For at least two days DeezerApp on Samsung Smart shows me forever loading and doesn't working. Reinstalling Application or reseting SmartHub doesn't help at all. It seems that it's already latest version of application. How can it be fixed?