include
Answered

Music stops after a one or few songs

M
Userlevel 1
When playing a playlist or an album I would expect the next song to automatically start after the current song ends.
The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over.

This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10
icon

Best answer by Rudi 15 January 2019, 17:09

View original

136 replies

J
Rank

Hi there @GameT1tan @Roger L. 

Thanks for letting us know. Is this happening on 4.19.20?

@JedJd If it is, could you try downloading this version and trying again?

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Yes, the problem is happening on 4.19.20. I Unnistalled Deezer app and downloaded again via the link you provided. Just installed the app again and the problem persists. 

K
Rank
Userlevel 7
Badge +6

Hello @JedJd, we’ve just released a new version of the app (4.19.30), could you download it and let us know if you still have the issue with it?

Thank you

https://www.deezer.com/en/profile/3421485864
C
Rank

This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10

I have the same issue on three different laptops, on two or three different browsers on all those three laptops (IE, Chrome, Firefox). It does not happen on the mobiles, though. We have free accounts, we do not use the desktop app and all devices run under Windows. It seems a very systemic problem, happening to quite a lot of people.

Rudi
Rank
Userlevel 7
Badge +7

Hey @chechocol 

Have you tried our 4.20 version? It's brand new and has been rolled out gradually - it'd be interesting to see if there's a difference on this one so keep us posted :thumbsup_tone2:

N
Rank

Hey there! 

 

I have the same problem on 2 of my computers, and also at 2 browsers, like chrome and yandex browser! 

 

Only the 1 song is working and after it stops...thats really annoying guys :( the best music platform mustnt work like that! 

 

 

N
Rank

This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10

I have the same issue on three different laptops, on two or three different browsers on all those three laptops (IE, Chrome, Firefox). It does not happen on the mobiles, though. We have free accounts, we do not use the desktop app and all devices run under Windows. It seems a very systemic problem, happening to quite a lot of people.

Have you solve this problem mate?

K
Rank
Userlevel 7
Badge +6

Hello @Naravinger, what OS do you have on your computer?

Have a nice day

https://www.deezer.com/en/profile/3421485864
N
Rank

Hello @Naravinger, what OS do you have on your computer?

Have a nice day

It`s win 10! 

K
Rank
Userlevel 7
Badge +6

Hello @Naravinger, I see you also have the Free offer, so it could be related to this. We’ll need to forward the information to our teams, sorry that I’m not yet able to come up with a solution. You have the issue with any content?

https://www.deezer.com/en/profile/3421485864
N
Rank

Hello @Naravinger, I see you also have the Free offer, so it could be related to this. We’ll need to forward the information to our teams, sorry that I’m not yet able to come up with a solution. You have the issue with any content?

It also happened to ppl who have monthly sub, so i see no point that it happens only to free accounts. 

J
Rank

Hello @JedJd, we’ve just released a new version of the app (4.19.30), could you download it and let us know if you still have the issue with it?

Thank you

I just installed Deezer 4.20.21. It’s a quite good version, and i realized that they fixed several annoying bugs. And it LOOKS LIKE the main problem we are discussing here was SOLVED. I’m testing this new version right now, and my playlist is finally working as it was supposed to.  That’s awesome, BUT i’m not convinced yet, ’cause in the past versions (4.19.30, for example) this problem used to simply disappear, but always returned after some days.

I’ll be testing this version during the next few days. I will return here to report my experience soon.

Thank you for your attention!

  

N
Rank

Hello @JedJd, we’ve just released a new version of the app (4.19.30), could you download it and let us know if you still have the issue with it?

Thank you

I just installed Deezer 4.20.21. It’s a quite good version, and i realized that they fixed several annoying bugs. And it LOOKS LIKE the main problem we are discussing here was SOLVED. I’m testing this new version right now, and my playlist is finally working as it was supposed to.  That’s awesome, BUT i’m not convinced yet, ’cause in the past versions (4.19.30, for example) this problem used to simply disappear, but always returned after some days.

I’ll be testing this version during the next few days. I will return here to report my experience soon.

Thank you for your attention!

  

I download this ver and i still have that problem :( only 1 song and then stop...

Rudi
Rank
Userlevel 7
Badge +7

Thanks for reporting back @Naravinger let's get it working for you too. Is this happening when you play a song from Flow, one that you searched for, or something else? If you help us with reproducing the issue, it's easier for our devs to fix it.

Hey @JedJd yes, please do keep us posted so that we can keep improving the experience!

N
Rank

Thanks for reporting back @Naravinger let's get it working for you too. Is this happening when you play a song from Flow, one that you searched for, or something else? If you help us with reproducing the issue, it's easier for our devs to fix it.

Hey @JedJd yes, please do keep us posted so that we can keep improving the experience!

Hey Rudi! 

 

It happens to both action i do...flow and my favourite one :( 

L
Rank

On the free version of the desktop app for Windows 10, 4.20.21, the repeat the same song appears to be broken. It works until it hits an advert, at which point after the ad has finished it goes to the previous song on the playlist, and then that repeats until another ad, et cetera.

Rudi
Rank
Userlevel 7
Badge +7

This could be an issue affecting our Deezer Free users on desktop @Naravinger thanks for coming back, I'll be forwarding your feedback to our devs :v_tone2:

P
Rank

When playing a playlist or an album I would expect the next song to automatically start after the current song ends.
The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over.

This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10

Hello the same problem. try 3 other browser. Edge, Opera. Everywhere this problem. Win 10 last vers

Rudi
Rank
Userlevel 7
Badge +7

Thanks for adding to the feedback @panduryk - have you tried our desktop app by any chance?

P
Rank

Thanks for adding to the feedback @panduryk - have you tried our desktop app by any chance?

Hello, the same problem with desktop app

N
Rank

This could be an issue affecting our Deezer Free users on desktop @Naravinger thanks for coming back, I'll be forwarding your feedback to our devs :v_tone2:

Yo Rudi! 

Friend of my got a payment version and he got the same problem right now. 

K
Rank
Userlevel 7
Badge +6

Hello @Naravinger, could you tell your friend to comment on this topic so we have a look at his account? So far the only thing you’re all sharing in this thread is that you’re free users, so it might be something wrong with the Free offer behaviour.

Thank you for letting us know :slight_smile:

https://www.deezer.com/en/profile/3421485864
B
Rank

that's so stupid. and I'm paying.... 

always the same stupid "answers"... which OS, uninstall, reinstall, blah blah

 

DON'T ASK. FIX!!! 

Rudi
Rank
Userlevel 7
Badge +7

Hi @Benga.Alexandru 

Thanks for your honest feedback. We ask questions so that we can help our devs reproduce the issue. If you're being affected by this, could you please tell us the app version and in what part of the app the playback stops? I.e. Flow, mixes, personal playlists, everywhere… :thumbsup_tone2:

P
Rank
Userlevel 1

Hi. I’ve been using Deezer for Windows 10 (ver. 2004) from web-broser (Chrome lastest version, but on others have the same mistake) - for some time it doesn’t switch automaticlly to the next track. It doesn’t matter if it’s album or playlist, if shuffle on or off - it’s still not working. I have to refresh the page, play one file and than refresh again and play etc. Tried Deezer for desktop app, but it does not work either. Could you help me please?

Rudi
Rank
Userlevel 7
Badge +7

Hey @Phaeton85 

Thanks for letting us know about your experience. Have you tried restarting your internet router to see if it helps?

Reply


TERMS OF USE DEEZER COMMUNITY SITE