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Answered

Music stops after a one or few songs

M
Userlevel 1
When playing a playlist or an album I would expect the next song to automatically start after the current song ends.
The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over.

This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10
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Best answer by Rudi 15 January 2019, 17:09

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136 replies

S
Rank
I just started to use Dezer Desktop App and have also the same problem which is really annoying. Free account
B
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Hey guys!

i also have the same problem on the ios app with a premium account. I noticed it about two weeks ago. I have to manually press play after each song wich is very annoying. I have an iPhone XR with ios 13.3. 
I reinstalled the app, it didn’t solve the problem. 
Hope you fix it soon. 

Kind regards,

Bogdan

K
Rank
Userlevel 7
Badge +6

Hi @Phaeton85, hope you’re doing good :slight_smile: Could you try, on the desktop app and/or the website), to go to the audio settings and change the quality settings? If you’re in ”standard” switch to “better”.

Let me know if it changes anything

https://www.deezer.com/en/profile/3421485864
P
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Userlevel 1

Hi @Kevin Deezer and thank you a lot for help! That really works! now it’s working perfectly again! Thank you and have a good day! :wink:

C
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This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10

I have the same issue on three different laptops, on two or three different browsers on all those three laptops (IE, Chrome, Firefox). It does not happen on the mobiles, though. We have free accounts, we do not use the desktop app and all devices run under Windows. It seems a very systemic problem, happening to quite a lot of people.

K
Rank
Userlevel 7
Badge +6

Thanks @Phaeton85 for the information, I forwarded this to our teams and I’m waiting for their feedback. 

Sorry about the inconvenience and have a nice week.

https://www.deezer.com/en/profile/3421485864
P
Rank
Userlevel 1

​Thank you @Kevin Deezer  very much for your help and assistance! You have a wonderful service and have a nice week too!​

F
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Same here on firefox OSX.

Problem is clearly on deezer side. Too much plateform or configuration are affected.

N
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This could be an issue affecting our Deezer Free users on desktop @Naravinger thanks for coming back, I'll be forwarding your feedback to our devs :v_tone2:

Yo Rudi! 

Friend of my got a payment version and he got the same problem right now. 

P
Rank
Userlevel 1

Thank you, @Rudi, for the tip - in Edge everything works fine!

K
Rank
Userlevel 7
Badge +6

​Thank you @Kevin Deezer  very much for your help and assistance! You have a wonderful service and have a nice week too!​

Wow… :hugging: Thanks a lot. If you see any change on your side let us know :slight_smile:

https://www.deezer.com/en/profile/3421485864
P
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Userlevel 1

@Rudi, I’ve made some more tests, and Edge doesn’t work fine too. If I start a song then click towards the end of it - system moves to the next track correctly. If I listen to the whole song without interrupting then it staks like in Chrome.

J
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Hello @JedJd, we’ve just released a new version of the app (4.19.30), could you download it and let us know if you still have the issue with it?

Thank you

I just installed Deezer 4.20.21. It’s a quite good version, and i realized that they fixed several annoying bugs. And it LOOKS LIKE the main problem we are discussing here was SOLVED. I’m testing this new version right now, and my playlist is finally working as it was supposed to.  That’s awesome, BUT i’m not convinced yet, ’cause in the past versions (4.19.30, for example) this problem used to simply disappear, but always returned after some days.

I’ll be testing this version during the next few days. I will return here to report my experience soon.

Thank you for your attention!

  

X
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Hi @Rudi 
I tried it with clearing the cache and deleting cookies but nothing changed - the issue is still there…

I also tried it with Firefox 89.0 on Windows and it didn’t work either (attached a picture of the error message: it pops up when the player is supposed to switch to the next track).

Everything was working perfectly with Chrome two weeks ago but then this issue suddenly appeared. 

1 Attachment
I
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I have a similar problem. I start playing an album and Deezer Web stops playing after first song.

Linux Mint 20.03.

Mozilla Firefox 96.0.1.

S
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same issue as well. plays one song, then it doesn’t go to the next track automatically. it’s strange because it was working perfectly fine yesterday.

deezer free on windows 10, chromium version 86.0.4240.198

C
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I have the same issue.
Music stops after 1 song. Next button doesn`t work. If I click on an playlist, first song start to play.
This issue is in all browsers in PC and Windows app also. Only reload page allow to play other song once again.
I tried to clear site data, browser data, reload PC etc.

But if I open my account on other PC it works.

Hello all,

Exact same situation here.

Used to test:

  • Pale Moon 28.17
  • Chrome 88.0.4324.104
  • Edge  88.0.705.50

Os: Windows 10 19041.746

Deezer App (latest available version)

K
Rank
Userlevel 7
Badge +6

 

https://www.deezer.com/en/profile/3421485864
X
Rank

Hi there,
It looks like I’m having the same or a similar issue at least:
Playback stops after one song and the player controls (next & previous buttons) don’t have any effect after about 45+ seconds. After a page reload everything works fine again for one track.
 

I’m using a free account and Chrome browser (90.0.4430.212).

Also checked it with a premium account: Everything works fine and the described issues couldn’t be observed. :thinking:
That leads me to the assumption that this isn’t caused by my browser or anti virus.

I had a look at the browser console and found an error which is shown when the player should switch to the next track (see attachment): Cannot read property ‘formats’ of null

I hope that this can be fixed very soon because it’s quite annoying and makes Deezer unusable for me… :frowning2:
Thanks in advance! :pray:

1 Attachment
2
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Hi there @Sebastian Ukleja

Can you please reinstall the app?

I’ve tried that option and I download the entire playlist again and keep the download but on. I look at the entire list and confirm that every song has that green dot beside every song. 
 

I then turn on the offline feature and launch the playlist. The first song plays fine but when the song finishes the app will not play the next song or any other song for that matter. Please help me out with this issue. Thank you. 

J
Rank

Well, is looks like this problem occurs in all platforms, wheter you are using wifi or not.  If it weren’t for that problem, Deezer would be perfect, but i keep experiencing the same problem every time in the Windows application, and even in the web player. There is no problem with cache or data, but with the Deezer platform, and this is completely anoying, and it should be the number 1 priority in terms of corrections. In my opinion, this is what deezer need to do to surpass its competitors.

Rudi
Rank
Userlevel 7
Badge +7

Thanks for coming back @XELLEX 

Could you please try changing the audio quality settings to see if it helps?

I'm collecting your screenshots in the meantime, preparing a report.

H
Rank

I had updated before I started this thread, but I found a new update yesterday and tried that because it stopped letting play anything at all.  It has worked perfectly since the update. Thank goodness! I hope it keeps working.  Deezer is about the only thing that gets me through the work day! Thanks so much for your advice!

N
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Thanks for reporting back @Naravinger let's get it working for you too. Is this happening when you play a song from Flow, one that you searched for, or something else? If you help us with reproducing the issue, it's easier for our devs to fix it.

Hey @JedJd yes, please do keep us posted so that we can keep improving the experience!

Hey Rudi! 

 

It happens to both action i do...flow and my favourite one :( 

P
Rank
Userlevel 1

You’re welcome, @Kevin Deezer. I am from Ukraine, so I use our local provider Kyivstar (LAN, 100 Mbit/s). 

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