Fitbit - problems to connect with Deezer

52 replies
4179 views

The deezer app is on my ionic. When I try to open it sends me back to fitbit app to verify Wi-Fi even though it's clearly showing as connected to wifi

Fitbit

Rob IgoAnswer

The OG

Hi @Kristaps

with fitbit only the master account holder on the family account (not the profiles) can add it to their fitbit.

Have a read of these guides:-

Fitbit get Started - https://support.deezer.com/hc/en-gb/articles/360000571689

and use Use Deezer on Fitbit - https://en.deezercommunity.com/your-account-and-subscription-5/fitbit-downloading-removing-and-listening-to-music-9067

any problems please let us know 🙂

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)

Show previous replies

Rob Igo

The OG

HI @Markim

I've found the older phones have more issues (after doing some reading and recently I upgraded my Android and now it works all the time).

What phone do you have?

Try unpairing/forgetting it, then try connecting via the app (weirdly on my old phone it would only sync when it wasn't paired, but daily it would "add" my ionic under bluetooth devices and i'd have to forget it again (and then it would work - random I know).

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)

U

UserTaz

Roadie

I have been trying to link my deezer account to my Fitbit for months now. I have followed instructions given to others but no luck. When I put the activation code it take me to login and when I put my email address it says email in use. I dont know what to do now. I have tried the above advise but still nothing.

Rob Igo

The OG

Hi @UserTaz

just so I'm clear - you're able to use Deezer on your phone ok? (and can you confirm what phone you have)?

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)

U

UserTaz

Roadie

HI Rob

Yes I'm able to use deezer on my phone and it works perfectly. I'm using a Samsung note 9.

Rob Igo

The OG

and you're a premium / paying account holder? (sorry to ask the basics just eliminating questions etc.)

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)

J

jamwin

Roadie

I’m on the 3 month premium trial. When I try to sync Deezer with Ionic, it says “preparing for music download” and on the Ionic it says “sync in progress” but always 0% then just quits and says no music on your device. I’ve followed the steps in several instruction guides, turned Bluetooth on and off, re-installed the fitbit app on my phone, removed and re-added the tracker, tried different wifi networks, etc. I’m running latest firmware, latest app, latest iOS. It just doesn’t work. Any other suggestions?

Rudi

Ultimate Superstar

Hi there @jamwin

Thank you for reaching out to us about this - sorry for the inconvenience. Could I have the firmware version, OS of your device and app versions so that I can pass this to our developers?

Rob Igo

The OG

Hi @jamwin

also can you try it with a new playlist which contains only a small amount of tracks (say 5-10) and try that (just that playlist on it’s own) - let us know how you get on :)

I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)