Fitbit - problems to connect with Deezer
Best answer by Rob Igo
with fitbit only the master account holder on the family account (not the profiles) can add it to their fitbit.
Have a read of these guides:-
Fitbit get Started - https://support.deezer.com/hc/en-gb/articles/360000571689
and use Use Deezer on Fitbit - https://en.deezercommunity.com/your-account-and-subscription-5/fitbit-downloading-removing-and-listening-to-music-9067
any problems please let us know đ
+10have a read of these guides to see if they help đ
Fitbit get Started - https://support.deezer.com/hc/en-gb/articles/360000571689
and use Use Deezer on Fitbit - https://en.deezercommunity.com/your-account-and-subscription-5/fitbit-downloading-removing-and-listening-to-music-9067
+9Are you having issues connecting to your Fitbit? Give me a few more details and I'll try to help out if that's the case đ
+10with fitbit only the master account holder on the family account (not the profiles) can add it to their fitbit.
Have a read of these guides:-
Fitbit get Started - https://support.deezer.com/hc/en-gb/articles/360000571689
and use Use Deezer on Fitbit - https://en.deezercommunity.com/your-account-and-subscription-5/fitbit-downloading-removing-and-listening-to-music-9067
any problems please let us know đ
+10+9If Deezer is a partner with Fitbit I would think that they would be demanding Fitbit fix this problem.
I will be terminating my Deezer at the end of the month. Not Deezerâs fault.
+9Sorry to hear about your experience. Please check above to see if anything helps. If not, let me know.
+10I've found the older phones have more issues (after doing some reading and recently I upgraded my Android and now it works all the time).
What phone do you have?
Try unpairing/forgetting it, then try connecting via the app (weirdly on my old phone it would only sync when it wasn't paired, but daily it would "add" my ionic under bluetooth devices and i'd have to forget it again (and then it would work - random I know).
+10just so I'm clear - you're able to use Deezer on your phone ok? (and can you confirm what phone you have)?
Yes I'm able to use deezer on my phone and it works perfectly. I'm using a Samsung note 9.
+10Iâm on the 3 month premium trial. When I try to sync Deezer with Ionic, it says âpreparing for music downloadâ and on the Ionic it says âsync in progressâ but always 0% then just quits and says no music on your device. Iâve followed the steps in several instruction guides, turned Bluetooth on and off, re-installed the fitbit app on my phone, removed and re-added the tracker, tried different wifi networks, etc. Iâm running latest firmware, latest app, latest iOS. It just doesnât work. Any other suggestions?
+9Hi there
Thank you for reaching out to us about this - sorry for the inconvenience. Could I have the firmware version, OS of your device and app versions so that I can pass this to our developers?
+10Hi
also can you try it with a new playlist which contains only a small amount of tracks (say 5-10) and try that (just that playlist on itâs own) - let us know how you get on :)
I want to connect Deezer to my Fitbit versa but it wonât connect and I want to listen to music when I donât have my phone right next to me
Hi there
Are you having issues connecting to your Fitbit? Give me a few more details and I'll try to help out if that's the case 
I am having trouble connecting to my Fitbit I have a Fitbit versa and itâs not connecting
My fitbit versa keeps giving me an activation code so I use it then it wants me to subscribe and I cant do that what am I supossed to do..
+3Hello
Please read all information in the article Setting up Deezer on Fitbit carefully and let me know what you need help with. Thank you
I have read all of the threads and have unlinked, uninstalled, and reset phone, watch, and computer. I cannot get deezer to work on my FitBit IONIC via iPhone 8+.
When in the app on my phone, after performing all the recommended resets, I get âAn unexpected error occurred. Please try again laterâ. This has been going on for quite a few hours. My wifi network is working as it should.
Not sure what else to do.
+9Hi
Sorry to hear about your experience. Have you restarted your router as well? Are there any firmware updates available?
It's likely that it could be something on our side. Could I have the OS and app versions so that I can pass it on to our developers? Thank you for your understanding 
I have deezer on my phone and fitbit but the two are not linked. My fitbit give me a code to enter into app but it is saying it is not recognised.
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