Deezer Xbox App crashing

I understand perfectly well that it is not your fault personally that the Deezer application on Xbox was released unfinished and with bugs. Moreover, I think that perhaps your management is misleading you by voicing the timing of troubleshooting the application on Xbox. But the attitude of the Deezer service to its users is simply terrible. You have recently fixed playback in the background, but other problems remain. Knowing about problems and not solving them for years is wild. It seems strange to me not to find a graduate of programming courses for $ 500 who is ready to write a new and equally primitive application, but without bugs. You don't care, but with this attitude you will lose your users, and your competitors will be happy to poach them. It's good that there is competition and other services. In the new year we will definitely say goodbye to you. I will not recommend this service to anyone.

It’s almost an year now and it keeps crashing on Series S. Is there an update in work? 

I'm still having this issue and getting adds for Deezer on YouTube. I've had Deezer for 8 years and used to recommend it to everyone I know. Spend some of that advertising cash on making an Xbox app that plays for more than 90 seconds and I'll start recommending it to people again, I promise. 

I'm sure glad I checked Deezer on my Xbox series s.  I was ready to switch from Spotify, but with this being broke for over a year without even one try for a fix I'm relieved that my Deezer trial period isn't over yet.  This is definitely a deal breaker.  Good luck to all of you, I hope they figure it out soon.  And if you're really hurting for tunes while you game, look up mytube in the store.  I bought it a couple years ago for $2 but I think the price has gone up, but you can listen to YouTube while you play. 

I am currently doing the 30 day trial of Deezer and was gonna purchase a Hifi Family plan...until I tested the Xbox app. It's useless in its current state. Crashes every time when switching to a game after a minute or so. Seems like this has been an issue for years with no hope in sight?

I can't believe, over a year since this issue were reported, and more than 2 years since this bug exist and Deezer still haven't solved it yet? I really want to be able to listen my music while playing on my Xbox?? Do you really care about your users on Xbox? 

Hello @Bluegroove @parcoy 

We are sorry to hear that. Can you let us know what version of Deezer of the app you have installed on your Xbox, please?

Does it crash when you open it or does it crash when you switch to a game on the Xbox?

Thanks :)

@Alfredo.

Thank you for the reply. I will gladly purchase a Hifi Family account if you can figure this out or at least provide a workaround.

I am using the latest version of the Deezer Xbox app on a Series X. 

The app crashes around a minute after I start playing a song then switch to a game. Restarting the app and trying again results in the same crash after switching to a game. Sometimes the app even crashes when I leave it open and don't play any game.

Sidenote: I also noticed the Hifi symbol does not display like it does in the mobile app. Is this intended?

Please let me know if you need any more information. Really hoping you guys can get this sorted because I do love your service otherwise!

I do have exactly the same issue as @Bluegroove on my Series X. 

Music stops a few seconds to a minute after switching to the home screen or a game.

Being able to play music on the Xbox while gaming was a major USP against other competitors I evaluated after leaving Spotify. So I really hope this is fixed soon. 

Had this problem last year and just stopped to use it until yesterday and it’s still crashing while you play on Series S. With this many people complaining about this for years you’d expect it to be fixed by now 🙄

When I try to launch a game, the music lags then the app crashes. The app itself is terribly laggy and might just make me switch back to Apple Music or Spotify. Because legit everything on Xbox app is so laggy man it’s unbelieveable. I’m on Xbox one s btw.

I just came back with a 30 day trial over a year later to see if this was fixed and its still in the same shoddy condition it was in last year. Didn't you promise a fix was coming before the end of 2021?

As you are £2 more expensive than Spotify (where the xb app works pretty much flawlessly) and this basic feature STILL doesn't work I won't be sticking around sadly.

Wouldn't it be better to just delete the app? Surely that wouldn't leave people with false ideas of what to expect from you.

I still have this issue, plus songs will randomly skip forward or repeat (Xbox Series S)