I start to play my music but after about a minute of me switching to a game, it crashes. It is up to date and I've tried reinstalling.
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Userlevel 1
Thanks for your honest feedback
Thanks for all your patience 
I understand perfectly well that it is not your fault personally that the Deezer application on Xbox was released unfinished and with bugs. Moreover, I think that perhaps your management is misleading you by voicing the timing of troubleshooting the application on Xbox. But the attitude of the Deezer service to its users is simply terrible. You have recently fixed playback in the background, but other problems remain. Knowing about problems and not solving them for years is wild. It seems strange to me not to find a graduate of programming courses for $ 500 who is ready to write a new and equally primitive application, but without bugs. You don't care, but with this attitude you will lose your users, and your competitors will be happy to poach them. It's good that there is competition and other services. In the new year we will definitely say goodbye to you. I will not recommend this service to anyone.
Userlevel 1
I have read all the messages for the year about the problem on the Xbox and one thing is clear to me, nothing has changed in a year. The application for Xbox with reduced functionality and contains a lot of bugs, and Rudy promised that everything will be fixed soon and continues to promise for more than a year. I am a developer myself (SWIFT), all this is fixed by one day of work for the developer. Make edits to the code, add some features, and test before the release. If another developer has to work on this, then it is easy to re-write such a simple application in a week, even if you take frequent breaks for coffee and cookies and are constantly distracted by communicating with colleagues about football. I have no excuse for your inaction. Spotify is not your competitor here. Everything works like a clock for him, both on the Xbox and on the Apple Watch, a full-fledged application, and not a stub like yours. There is no one delaying the elimination of problems, everything is solved immediately. I'm sorry for this negative experience with Deezer, I was hoping that you would improve, I sent you a detailed report on the problems I identified to support, but now I understand that it was all useless. You Rudy will probably promise to fix everything again (I understand you, this is your job), and maybe it will even happen, but the question is when? How many more years must pass? More than a year has passed since the first appeals to Deezer!!!
UPD: I understand that Deezer has a problem because of finances. There is no money to hire developers at least in India to write a normal application for Xbox. Most likely, until the extra money appears, everything will look the same.
We'd like to have that set up too
It seems that our Xbox app is struggling a bit with the new Series X, so our teams are working on updating it - hang in there and bear with us a bit longer, we'll get it right! 
It’s almost an year now and it keeps crashing on Series S. Is there an update in work?
Userlevel 4
+3
Thank you
It’s not about the Deezer App only. The same about desktop app, important podcasts missing, local playlist missing too.
I’m still thinking why should I stay or move to green one.
I'm still having this issue and getting adds for Deezer on YouTube. I've had Deezer for 8 years and used to recommend it to everyone I know. Spend some of that advertising cash on making an Xbox app that plays for more than 90 seconds and I'll start recommending it to people again, I promise.
Userlevel 2
Yes me too always crashes when playing games on my xbox
The app needs a lot of work
Userlevel 1
The application on xbox must be cursed, cause it crashes very frequently, stabilty is very low, and ui in general needs way more work. Hasnt it been out before spotify on xbox? Also find it very unsatiesfying that the songs skipps fast toward next song, only way to reset this is by reinstalling the application. And believe me its more then 10 fingers, im sick and tired of an app that is more like a pre alpha, (sorry for saying this but the frustration is beyond unstatiesfying, im used to spotify and the look and feeling and scrolling is amazing except one major fault, audio is mp3 quality as premium
.) garbage is supposed be finished and well made isn't it?
The audio quality in other hand is spot on perfect, for my hifi audio
.
Also the discography, song, album etc is saying that i have no internet which is totally bullshit. Some, might not be all but many artists have uncomplete lists, i sometimes see the thumbnail, when checking its not there, its like its gone. Seriously, you expect us to pay for an unfinished project? Cause it sure feels like it. I pay for hifi sub
Userlevel 4
+3
This is my experience few days ago:
I started Xbox Deezer App and saw message “Update in progress” and nothing else. I tried uninstall the app, but I wasn’t able to install again - failed.
Restarted the xbox, tried install again, but on first run saw blinking splash screen and then the Deezer App disappeared from Xbox. I tried it again, but failed again.
After few reboots of xbox I was able to make success installation and run the app without crash. It’s totaly magic. I don’t like it :(
BTW: First fresh start is failing - the home screen doesn’t load. I must close the App and rerun.
Not fixed for me.
Having this on Series X. As soon as you leave the app, even if just on the xbox home screen it stops playing after a few seconds. You also (as far as I can tell) cant use the Deezer app on your phone to select your music or skip tracks when playing through xbox.
Spotify lets you use your phone with xbox and plays flawlessly if that means anything as my friend has this set up.
I am currently doing the 30 day trial of Deezer and was gonna purchase a Hifi Family plan...until I tested the Xbox app. It's useless in its current state. Crashes every time when switching to a game after a minute or so. Seems like this has been an issue for years with no hope in sight?
I can't believe, over a year since this issue were reported, and more than 2 years since this bug exist and Deezer still haven't solved it yet? I really want to be able to listen my music while playing on my Xbox?? Do you really care about your users on Xbox?
When I try to launch a game, the music lags then the app crashes. The app itself is terribly laggy and might just make me switch back to Apple Music or Spotify. Because legit everything on Xbox app is so laggy man it’s unbelieveable. I’m on Xbox one s btw.
I do have exactly the same issue as
Music stops a few seconds to a minute after switching to the home screen or a game.
Being able to play music on the Xbox while gaming was a major USP against other competitors I evaluated after leaving Spotify. So I really hope this is fixed soon.
Userlevel 1
Sorry
Userlevel 1
Hi Rudi, yesterday I installed Deezer on my xbox one, regular version. So here are a few things that still need improvement imo.
- The app crashes once after starting it
- It’s not possible to listen to only one artist’s songs. Either listening to one album and stopping the game to select the next. Especially fun with single song albums. The Mix button doesn’t work like on the desktop app so I end up getting a mix of multiple artists, instead of only this one artist. The multiple artist mix option isn’t bad at all but an additional dedicated button for shuffling this artist’s songs would be great.
- The synchronized waiting list doesn’t work either. So 4 button presses are needed and cant skip a song with the desktop PC keyboard. At least the Y button skip saves 2 further presses.
- I had to select the HiFi option manually once after using it the first time, but I don’t care about that point very much. Do it once and it’s done
I still have this issue, plus songs will randomly skip forward or repeat (Xbox Series S)
Userlevel 4
+3
Hi Rudy, do you have ETA new Deezer xbox update?
Thank you for the reply. I will gladly purchase a Hifi Family account if you can figure this out or at least provide a workaround.
I am using the latest version of the Deezer Xbox app on a Series X.
The app crashes around a minute after I start playing a song then switch to a game. Restarting the app and trying again results in the same crash after switching to a game. Sometimes the app even crashes when I leave it open and don't play any game.
Sidenote: I also noticed the Hifi symbol does not display like it does in the mobile app. Is this intended?
Please let me know if you need any more information. Really hoping you guys can get this sorted because I do love your service otherwise!
I've have exactly the same problem form the moment the app was launched on Xbox... you set yourself up switch to your game and everytime it crashes a few moments after no matter what game your playing very infuriating a fix would be awesome it only works if you stay on the app which I don't think it was intended for.
The version I have installed on my xbox one s is 4.1.0.70 if that helps..
Userlevel 7
+7
Thanks a lot for letting me know 
Awesome! 🤘🏼
This problem has not been resolved yet.
The app will only let you listen to the Flow while playing games if you try playing your own playlist or someone else's it freezes and shuts down after a few moments it won't even play a full song unless your playing the Flow
Please help!! I'm on version 4.2.29.70
Been using the Deezer App on the Xbox Series S since yesterday and this keeps happening. Open the app, start music, switch back to a game an within 10 seconds the Deezer App just closes. Happens 9 out of 10 times. It's very annoying.
App version is 4.2.39.70
We'd like to have that set up too
It seems that our Xbox app is struggling a bit with the new Series X, so our teams are working on updating it - hang in there and bear with us a bit longer, we'll get it right!
I just came back with a 30 day trial over a year later to see if this was fixed and its still in the same shoddy condition it was in last year. Didn't you promise a fix was coming before the end of 2021?
As you are £2 more expensive than Spotify (where the xb app works pretty much flawlessly) and this basic feature STILL doesn't work I won't be sticking around sadly.
Wouldn't it be better to just delete the app? Surely that wouldn't leave people with false ideas of what to expect from you.
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