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Deezer Xbox App crashing


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I start to play my music but after about a minute of me switching to a game, it crashes. It is up to date and I've tried reinstalling.  

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Best answer by Скаваротти 18 November 2021, 22:09

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I still have this issue, plus songs will randomly skip forward or repeat (Xbox Series S)

We'd like to have that set up too @Richthegamer but there's still quite a way to go before we get a similar integration. Thank you for reporting your experience.

It seems that our Xbox app is struggling a bit with the new Series X, so our teams are working on updating it - hang in there and bear with us a bit longer, we'll get it right! :relaxed:

I just came back with a 30 day trial over a year later to see if this was fixed and its still in the same shoddy condition it was in last year. Didn't you promise a fix was coming before the end of 2021?

As you are £2 more expensive than Spotify (where the xb app works pretty much flawlessly) and this basic feature STILL doesn't work I won't be sticking around sadly.

Wouldn't it be better to just delete the app? Surely that wouldn't leave people with false ideas of what to expect from you.

When I try to launch a game, the music lags then the app crashes. The app itself is terribly laggy and might just make me switch back to Apple Music or Spotify. Because legit everything on Xbox app is so laggy man it’s unbelieveable. I’m on Xbox one s btw.

Had this problem last year and just stopped to use it until yesterday and it’s still crashing while you play on Series S. With this many people complaining about this for years you’d expect it to be fixed by now 🙄

I do have exactly the same issue as @Bluegroove on my Series X. 

Music stops a few seconds to a minute after switching to the home screen or a game.

Being able to play music on the Xbox while gaming was a major USP against other competitors I evaluated after leaving Spotify. So I really hope this is fixed soon. 

 

@Alfredo.

 

Thank you for the reply. I will gladly purchase a Hifi Family account if you can figure this out or at least provide a workaround.

 

I am using the latest version of the Deezer Xbox app on a Series X. 

 

The app crashes around a minute after I start playing a song then switch to a game. Restarting the app and trying again results in the same crash after switching to a game. Sometimes the app even crashes when I leave it open and don't play any game.

 

Sidenote: I also noticed the Hifi symbol does not display like it does in the mobile app. Is this intended?

 

Please let me know if you need any more information. Really hoping you guys can get this sorted because I do love your service otherwise!

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Hello @Bluegroove @parcoy 

We are sorry to hear that. Can you let us know what version of Deezer of the app you have installed on your Xbox, please?

Does it crash when you open it or does it crash when you switch to a game on the Xbox?

Thanks :)

I can't believe, over a year since this issue were reported, and more than 2 years since this bug exist and Deezer still haven't solved it yet? I really want to be able to listen my music while playing on my Xbox?? Do you really care about your users on Xbox? 

I am currently doing the 30 day trial of Deezer and was gonna purchase a Hifi Family plan...until I tested the Xbox app. It's useless in its current state. Crashes every time when switching to a game after a minute or so. Seems like this has been an issue for years with no hope in sight?

 

I'm sure glad I checked Deezer on my Xbox series s.  I was ready to switch from Spotify, but with this being broke for over a year without even one try for a fix I'm relieved that my Deezer trial period isn't over yet.  This is definitely a deal breaker.  Good luck to all of you, I hope they figure it out soon.  And if you're really hurting for tunes while you game, look up mytube in the store.  I bought it a couple years ago for $2 but I think the price has gone up, but you can listen to YouTube while you play. 

I'm still having this issue and getting adds for Deezer on YouTube. I've had Deezer for 8 years and used to recommend it to everyone I know. Spend some of that advertising cash on making an Xbox app that plays for more than 90 seconds and I'll start recommending it to people again, I promise. 

We'd like to have that set up too @Richthegamer but there's still quite a way to go before we get a similar integration. Thank you for reporting your experience.

It seems that our Xbox app is struggling a bit with the new Series X, so our teams are working on updating it - hang in there and bear with us a bit longer, we'll get it right! :relaxed:

It’s almost an year now and it keeps crashing on Series S. Is there an update in work? 

Userlevel 1

A new version of the Deezer app for Xbox has been released and I like it. If you fix a few more old bugs, it will get even better:

1) The cover of the playlists created by the user when entering the playlist is not synchronized on Xbox, either the earliest version of the cover or a collage of artists' albums is displayed;

2) There is no sorting inside the playlists created by the user;

3) The music compositions added by the user to Deezer stutter and stumble when playing on Xbox for a while;

4) And most importantly, the music playback in the background stops after a while.

Adding an app update on the Xbox platform is paid for the developer, I understand that. You can already use this version of the application and not feel annoyed, but if you remove the remaining bugs, it will be a holiday 😉 I was harsh with you, but there were reasons for that, please don't take offense at me. Thanks to Deezer, but special thanks to those who made it a little better.

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Thanks for your honest feedback @Estevão Leal I know it has been a long time and users expect things to improve faster. We are indeed working in a new Xbox update to fix different issues. I don’t have an ETA but I will update everyone in the Community when this update is ready.
Thanks for all your patience :pensive:

I understand perfectly well that it is not your fault personally that the Deezer application on Xbox was released unfinished and with bugs. Moreover, I think that perhaps your management is misleading you by voicing the timing of troubleshooting the application on Xbox. But the attitude of the Deezer service to its users is simply terrible. You have recently fixed playback in the background, but other problems remain. Knowing about problems and not solving them for years is wild. It seems strange to me not to find a graduate of programming courses for $ 500 who is ready to write a new and equally primitive application, but without bugs. You don't care, but with this attitude you will lose your users, and your competitors will be happy to poach them. It's good that there is competition and other services. In the new year we will definitely say goodbye to you. I will not recommend this service to anyone.

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Thanks for your honest feedback @Estevão Leal I know it has been a long time and users expect things to improve faster. We are indeed working in a new Xbox update to fix different issues. I don’t have an ETA but I will update everyone in the Community when this update is ready.
Thanks for all your patience :pensive:

More than a year and all we get is empty excuses. That is unacceptable. The app is simply unplayable on Xbox. Never tried Spotify before (got Deezer since 2016) and guess what? It's awesome on Xbox. You should take this broken app out of Microsoft Store, at least people wouldn't waste their time trying.

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Hi @Meldrumis I am sorry to hear that and to confirm that there are still issues going on that should be fixed with our new Xbox update.
I don’t have an ETA yet but our devs are working as fast as they can to deliver this in the following months.
We really appreciate your patience and I hope I can have news for all Xbox users soon.
Apologies for all the inconvenience.

Hi there, so I'm guessing this is still a problem as I've linked my deezer to my xbox this evening the app crashes and stops playing music a matter of minutes into a track. 

Here's exactly what happened. 

Launched a track from my loved tracks list. 

Moved over to the game pass screen to browse for what I'm installing next. 

Music stops. Go and relaunch app start Music again.

Go back to browsing game pass. 

Repeat the same steps once again. Rapidly lose patience with it and check the forums. 

Is this a known problem?

Is there a fix for this?

Is something in development to remedy this problem? (Hopefully with speed behind it.) 

Xbox is up to date checked before posting on this thread. 

Cheers. 

 

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Our Xbox update is a bit delayed, that's true @jirikovoego @Скаваротти but it'll come before the end of this year. And we totally get your point, we just need a bit more patience.

If you think about streaming companies, especially Deezer, you pay a considerable sum every month and you're right - but don't forget that majority of what you pay goes to the labels. With what Deezer has at the end of the day, we always put our users first. Guaranteed.

I like the Deezer project and that's why I behave like this. If you, Rudy, are also worried about this good project, do not let it degrade. Together we will help him to be interesting and useful. Remind internal departments about problem areas that need improvement. Problems need to be eliminated, not hushed up, and it's a pity that everything rests on financing. Move them, remind them periodically, please. Personally, I'm ready to wait a little longer, even close my eyes to this creepy, outdated UI. For example, the design of the button in the form that is used in your applications is outdated in 2014. I don't say anything about bugs at all. It sometimes hurts me to look at what I use, but when I turn on the sound, it changes everything. Annoyance is replaced by a smile. Once again, I ask you, move them there, please.

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Our Xbox update is a bit delayed, that's true @jirikovoego @Скаваротти but it'll come before the end of this year. And we totally get your point, we just need a bit more patience.

If you think about streaming companies, especially Deezer, you pay a considerable sum every month and you're right - but don't forget that majority of what you pay goes to the labels. With what Deezer has at the end of the day, we always put our users first. Guaranteed.

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Thank you @Скаваротти, you sad something from my mind. I know - Deezer, small, independent, be fair for artists… But I pay my money for you! And quality of service is not good :(

It’s not about the Deezer App only. The same about desktop app, important podcasts missing, local playlist missing too.

I’m still thinking why should I stay or move to green one.

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I have read all the messages for the year about the problem on the Xbox and one thing is clear to me, nothing has changed in a year. The application for Xbox with reduced functionality and contains a lot of bugs, and Rudy promised that everything will be fixed soon and continues to promise for more than a year. I am a developer myself (SWIFT), all this is fixed by one day of work for the developer. Make edits to the code, add some features, and test before the release. If another developer has to work on this, then it is easy to re-write such a simple application in a week, even if you take frequent breaks for coffee and cookies and are constantly distracted by communicating with colleagues about football. I have no excuse for your inaction. Spotify is not your competitor here. Everything works like a clock for him, both on the Xbox and on the Apple Watch, a full-fledged application, and not a stub like yours. There is no one delaying the elimination of problems, everything is solved immediately. I'm sorry for this negative experience with Deezer, I was hoping that you would improve, I sent you a detailed report on the problems I identified to support, but now I understand that it was all useless. You Rudy will probably promise to fix everything again (I understand you, this is your job), and maybe it will even happen, but the question is when? How many more years must pass? More than a year has passed since the first appeals to Deezer!!!

UPD: I understand that Deezer has a problem because of finances. There is no money to hire developers at least in India to write a normal application for Xbox. Most likely, until the extra money appears, everything will look the same.

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Maybe, but that needs to be coming for our catalogue first @cainer-1 

Please vote:

 

Will we get higher bit rates like tidal for example? In tidal we have master tracks with bitrates that are higher than cd quality will we ever get this on the Deezer Xbox app?

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Sorry to hear that @Bloodynoc it's sad to see you go.

The Xbox app has updates planned, in which our teams are working on. But it's also the same team in charge of other features like partnerships and integrations - we're unable to deliver everything at the same time, to things take a bit of time before release, definitely more than what we'd expect.

Your feedback is duly noted :pray_tone2:

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