Deezer Xbox App crashing

Thanks for coming back @Fabian Grimm how's it performing for the past few days?

No problem, @Fabian Grimm at least you replied.

We're very close to getting an update out. Please bear with us a bit longer!

Thanks for reporting it @virileboy please see above for more info!

Hey @filiiiiiip 

So sorry to hear about your experience. We've been working on an updated version of our app for a while now, so hopefully we'll have good news for you.

In the meantime, I'd be grateful if you could give me the version you have installed right now. I also moved your comments here so that you're kept up-to-date with any progress from our side 

Hey @jirikovoego 

Thanks for asking. Not yet, but because you asked, I chased for more info.

I know the next three months will see our teams focusing a great deal on fixing bugs, rather than building features. So it's all on the plans.

I'll let you know once I get a proper response 

This is my experience few days ago:

I started Xbox Deezer App and saw message “Update in progress” and nothing else. I tried uninstall the app, but I wasn’t able to install again - failed.

Restarted the xbox, tried install again, but on first run saw blinking splash screen and then the Deezer App disappeared from Xbox. I tried it again, but failed again.

After few reboots of xbox I was able to make success installation and run the app without crash. It’s totaly magic. I don’t like it :(

BTW: First fresh start is failing - the home screen doesn’t load. I must close the App and rerun.

Hi there guys,

Just a quick heads up regarding the app on Xbox. It seems you have had issues on the Xbox for about a year plus now and seems that as yet, no-one seems inclined to do anything about at Deezer. I have been getting the same issues with the app crashing, losing the quick interface and being unable to ay most things other than flow. In light of this, I will not be extending my service with you guys. The ides of paying for something generally implies you receive a service for your payment. Sadly, it seems the Xbox community are a side project no-one is interested in. Back to Spotify I go.

Will we get higher bit rates like tidal for example? In tidal we have master tracks with bitrates that are higher than cd quality will we ever get this on the Deezer Xbox app?

I have read all the messages for the year about the problem on the Xbox and one thing is clear to me, nothing has changed in a year. The application for Xbox with reduced functionality and contains a lot of bugs, and Rudy promised that everything will be fixed soon and continues to promise for more than a year. I am a developer myself (SWIFT), all this is fixed by one day of work for the developer. Make edits to the code, add some features, and test before the release. If another developer has to work on this, then it is easy to re-write such a simple application in a week, even if you take frequent breaks for coffee and cookies and are constantly distracted by communicating with colleagues about football. I have no excuse for your inaction. Spotify is not your competitor here. Everything works like a clock for him, both on the Xbox and on the Apple Watch, a full-fledged application, and not a stub like yours. There is no one delaying the elimination of problems, everything is solved immediately. I'm sorry for this negative experience with Deezer, I was hoping that you would improve, I sent you a detailed report on the problems I identified to support, but now I understand that it was all useless. You Rudy will probably promise to fix everything again (I understand you, this is your job), and maybe it will even happen, but the question is when? How many more years must pass? More than a year has passed since the first appeals to Deezer!!!

UPD: I understand that Deezer has a problem because of finances. There is no money to hire developers at least in India to write a normal application for Xbox. Most likely, until the extra money appears, everything will look the same.

Our Xbox update is a bit delayed, that's true @jirikovoego @Скаваротти but it'll come before the end of this year. And we totally get your point, we just need a bit more patience.

If you think about streaming companies, especially Deezer, you pay a considerable sum every month and you're right - but don't forget that majority of what you pay goes to the labels. With what Deezer has at the end of the day, we always put our users first. Guaranteed.

Hi there, so I'm guessing this is still a problem as I've linked my deezer to my xbox this evening the app crashes and stops playing music a matter of minutes into a track. 

Here's exactly what happened. 

Launched a track from my loved tracks list. 

Moved over to the game pass screen to browse for what I'm installing next. 

Music stops. Go and relaunch app start Music again.

Go back to browsing game pass. 

Repeat the same steps once again. Rapidly lose patience with it and check the forums. 

Is this a known problem?

Is there a fix for this?

Is something in development to remedy this problem? (Hopefully with speed behind it.) 

Xbox is up to date checked before posting on this thread. 

Cheers. 

More than a year and all we get is empty excuses. That is unacceptable. The app is simply unplayable on Xbox. Never tried Spotify before (got Deezer since 2016) and guess what? It's awesome on Xbox. You should take this broken app out of Microsoft Store, at least people wouldn't waste their time trying.