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One Hit Wonder
May 29, 2020
Answered

Deezer Xbox App crashing

  • May 29, 2020
  • 64 replies
  • 2409 views

I start to play my music but after about a minute of me switching to a game, it crashes. It is up to date and I've tried reinstalling.  

    Best answer by Скаваротти

    A new version of the Deezer app for Xbox has been released and I like it. If you fix a few more old bugs, it will get even better:

    1) The cover of the playlists created by the user when entering the playlist is not synchronized on Xbox, either the earliest version of the cover or a collage of artists' albums is displayed;

    2) There is no sorting inside the playlists created by the user;

    3) The music compositions added by the user to Deezer stutter and stumble when playing on Xbox for a while;

    4) And most importantly, the music playback in the background stops after a while.

    Adding an app update on the Xbox platform is paid for the developer, I understand that. You can already use this version of the application and not feel annoyed, but if you remove the remaining bugs, it will be a holiday 😉 I was harsh with you, but there were reasons for that, please don't take offense at me. Thanks to Deezer, but special thanks to those who made it a little better.

    64 replies

    Guitar Hero
    November 16, 2020

    @Rudi had an update at the weekend on the same version as DJ2052 and it seems to be working now 🥳👍🏼

    Roadie
    November 21, 2020

    Not fixed for me.

     

    Having this on Series X. As soon as you leave the app, even if just on the xbox home screen it stops playing after a few seconds. You also (as far as I can tell) cant use the Deezer app on your phone to select your music or skip tracks when playing through xbox. 

     

    Spotify lets you use your phone with xbox and plays flawlessly if that means anything as my friend has this set up.

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    November 24, 2020

    We'd like to have that set up too @Richthegamer but there's still quite a way to go before we get a similar integration. Thank you for reporting your experience.

    It seems that our Xbox app is struggling a bit with the new Series X, so our teams are working on updating it - hang in there and bear with us a bit longer, we'll get it right! :relaxed:

    Guitar Hero
    November 28, 2020

    We'd like to have that set up too @Richthegamer but there's still quite a way to go before we get a similar integration. Thank you for reporting your experience.

    It seems that our Xbox app is struggling a bit with the new Series X, so our teams are working on updating it - hang in there and bear with us a bit longer, we'll get it right! :relaxed:

     

    Can listen to whatever lists or fav albums etc on xbox series s/x while playing games, soon as you try to listen to your own favorite tracks it bombs within seconds (this an issue since last year even on xbox one, just not as bad as now)

     

    Don’t care about any other extra features, just make my own fav list work asap or its the door, pretty sure one of the competitors works just fine on the MS gaming consoles

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    December 2, 2020

    Sure thing @neowonderboy completely get your point and will pass on your comments to our Xbox devs :thumbsup_tone2:

    Guitar Hero
    December 13, 2020

    Sure thing @neowonderboy completely get your point and will pass on your comments to our Xbox devs :thumbsup_tone2:

    moving on from deezer, 6+ year client, sad day I have multiple requests to get hearted music back but nothing, not even a wink from deezer specially on music older than time looking at some songs from nirvana and the eons gone white zombie just nothing.

     

    Your app on console sucks, something that should be easy to fix and nothing zero. Started using spottily and all the not available music is there and what you know app just works doesn’t matter on which device/platform etc.

     

    Once you guys sort out your issues, let me know, pretty much will recommit. Would keep support here but the straw that broke the camels back, unstable app, music getting removed and support on getting those back is zero.

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    December 15, 2020

    Thank you for your feedback @neowonderboy 

    I'm sorry we're unable to provide a more reliable service at this time. We'll pass your valuable comments on to the right teams.

    2021 will see more stability for our apps, including the Xbox one. Please stay tuned to the community and you'll be happy to join again :pray_tone2:

    Guitar Hero
    February 7, 2021

    The application on xbox must be cursed, cause it crashes very frequently, stabilty is very low, and ui in general needs way more work. Hasnt it been out before spotify on xbox? Also find it very unsatiesfying that the songs skipps fast toward next song, only way to reset this is by reinstalling the application. And believe me its more then 10 fingers, im sick and tired of an app that is more like a pre alpha, (sorry for saying this but the frustration is beyond unstatiesfying, im used to spotify and the look and feeling and scrolling is amazing except one major fault, audio is mp3 quality as premium😔.) garbage is supposed be finished and well made isn't it?

    The audio quality in other hand is spot on perfect, for my hifi audio💪🙏.

     

    Also the discography, song, album etc is saying that i have no internet which is totally bullshit. Some, might not be all but many artists have uncomplete lists, i sometimes see the thumbnail, when checking its not there, its like its gone. Seriously, you expect us to pay for an unfinished project? Cause it sure feels like it. I pay for hifi sub

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    February 8, 2021

    Hey @NeoCortex Prime 

    Super sorry to hear about your frustration with the app. The good news is that we're already developing a much-needed update to it, to improve performance and reliability, together with some known Deezer features!

    Please hang in there a bit longer, we'll need your feedback once it's done, to see what we should focus on next :pray_tone2:

    Roadie
    February 27, 2021

    Hi, I Can’t listen to whatever lists or fav albums etc on xbox series s/x while playing games, soon as you try to listen to your own favorite tracks it bombs within seconds…. 

     

    Can you just fix it ?