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One Hit Wonder
November 10, 2018

Deezer HiFi for Denon HEOS and Denon / Marantz HEOS built-in devices

  • November 10, 2018
  • 294 replies
  • 50721 views
Is there a time frame for Deezer HIFI Heos support?
Pinned Reply By UGatDeezer

I am also happy that finally this got implemented after so many years!

 

Since today there is a HEOS update which integrates Deezer HiFi and Tidal Connect. First you need to update the HEOS App and afterwards run a firmware update to version 3.34.240. More here: https://support-uk.denon.com/app/answers/detail/a_id/3832/~/latest-heos-app-and-firmware-update-available

I will test it the coming days …

 

294 replies

Rudi
Ultimate Superstar
Ultimate Superstar
March 2, 2020

Hey @Pima 

Thanks for your patience. We understand your frustration, and we apologise you're unable to stream on HiFi to your device at the moment.

Could you please confirm if the Marantz has compatibility with Chromecast? We're working on a new integration that will cast to certain devices in FLAC :thumbsup_tone2:

Roadie
March 3, 2020

Dear Rudi,

please stop playing the game with us. Its time to stop! When somebody is asking you why deezer is fooling us and its not posibble to have Flac sound in Heos you are always saying that you are sorry and asking stupid question like what kind of mobile phone you have; who do you listen your music and bunch of stupid question just to throw do ball back us!

 

I think that petition with all of us that were tricked by deezer and that you are still fooling us is only thing to do it! Im lawyer and I know what I'am talking about! It enough.

Just admit that you are not doing anything on this topic Heos and I will now see how can I get back my money because you are fooling us all!

You havent done anything for us in one year, only postponing the problem which is big!

We all want our money back and I will prepare the official letter to Deezer with all the evidence and proof that you are making us fools and taking our money for something that your are not giving us.

No more sorry and asking stupid questions.

Its time for us all to get our money back and you just admit that you didnt do anything to resolve Heos problem and not to lie us anymore!

 

People lets start petition and take our rights in our hand!

 

 

 

 

 

Guitar Hero
March 4, 2020

EXACTLY AlenV1983 !

 

Just tell us the truth Rudi… 

I don’t want to cast via chromecast or any other workaround methods that you may come up with. Ether fix it already or clearly state that you don’t support HEOS devices. This is getting ridiculous...   

And since you are keen on suggesting alternative methods, why not send each of us a chromecast or whatever  device that we can cast to and  listen in HI-FI on in the mean time?

Roadie
March 4, 2020

Hello, I have been trying to stream Deezer HiFi over IOS HEOS to a Marantz SR6013 Receiver. All Hi Res attempts have been limited to 320 kbps MP3 quality.  The current version of HEOS is supposed to be able to stream FLAC and the audio setting in the HEOS App is set to the Highest Quality. Additionally, the Deezer App on the phone is set at the High Fidelity Setting.  Is there a way to make this work?

Rudi
Ultimate Superstar
Ultimate Superstar
March 8, 2020

Hi @AlenV1983 

Thank you for your comments. Sorry you feel that way.

As our devices' page shows here, HEOS devices don't support HiFi. The community serves to help users with sharing information and helpful tips. That's why we start discussions and ask questions about every user experience - there are too many versions of a specific device, for instance.

That doesn't stop you from enjoying music in FLAC via your mobile phone or compatible speakers, as you can see from the page I mentioned above. We're unable to offer the subscription under the requirement of all devices being compatible. Thank you for your understanding.

Rudi
Ultimate Superstar
Ultimate Superstar
March 8, 2020

Hi @Dragan Kraljevski @Swdaugherty 

Thank you for your feedback but this isn't possible at the moment. I'll be passing your comments to the relevant teams here at Deezer and hopefully it can become a reality in the near future :thumbsup_tone2:

Guitar Hero
March 15, 2020
Rudy, honestly, will Deezer deliver Hi-Fi quality to HEOS users? And if so, when will this happen? If not, remove the HEOS device from your page, and do not mislead users. The shy, small, yellow hi-fi icon that appeared recently on your site is a shame for Deezer. I wish I believed your ad.
Rudi
Ultimate Superstar
Ultimate Superstar
March 17, 2020

Hi there @Pima 

Sorry you feel that way - I appreciate your concerns. HEOS devices are supported, but not fully when it comes to HiFi.

However, without the HEOS app, how can you stream to your specific device? In fact, is this your model? https://www.marantz.com/en-gb/shop/wirelessmusicsystems/melodyxmcr612

Have you tried streaming directly from the Deezer app if the system is connected to the same network your phone is? Let us know, please :thumbsup_tone2:

Rising Star
March 21, 2020

EXACTLY AlenV1983 !

 

Just tell us the truth Rudi… 

I don’t want to cast via chromecast or any other workaround methods that you may come up with. Ether fix it already or clearly state that you don’t support HEOS devices. This is getting ridiculous...   

And since you are keen on suggesting alternative methods, why not send each of us a chromecast or whatever  device that we can cast to and  listen in HI-FI on in the mean time?

Hey - we’ve been only waiting for like 3 years, what’s the rush.:cry: simple solution is to start spending money on Amazon music HD . Seems their developers don’t struggle integrating this basic API.

We keep getting same excuse on this forum - it will be flagged to dev team, who obviously are asleep or couldn’t care.

Rudi
Ultimate Superstar
Ultimate Superstar
March 24, 2020

Hi @HurdyGurdy1 

Thank you for your honest feedback. I can understand the frustration and our team shares this feeling as well. Our integration hasn't been improved in that aspect of it yet but we're keen on delivering HiFi to the maximum of devices possible.

Out of curiosity, have you queried HEOS about this feature?