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One Hit Wonder
that_tana_girl
One Hit Wonder
May 15, 2020

Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

  • May 15, 2020
  • 119 replies
  • 3903 views

Hi there

My music is not playing on desktop. It plays one song and then stops. It won't go to the next song. I have cleared cache. Done all that. Please tell me how to fix this. I use the free account and I don't even hear the ads and I don't have an ad blocker. 

    Pinned Reply By Rudi

    Hey everyone,

    I've merged all similar comments to this thread here.

    If you're on a Free subscription offer from Deezer, this is a known issue that is under investigation. If you're on a paid version of Deezer, please let me know - it should be unrelated.

    Thank you all for your understanding!

    119 replies

    Show previous replies
    Chibi
    Guitar Hero
    Chibi
    Guitar Hero
    October 5, 2019
    Hi,
    Unfortunately, I'm having the same problem; it's been an issue for a couple weeks already.

    I use free Deezer. It works fine on my laptop at home (I use latest versions of Chrome and sometimes Edge).
    However, it doesn't work on my work computer (same browsers); I suspect there's some kind of issue with sound device settings (even though I'm not sure how it could affect the performance).

    UPD: I did try cleaning my cache and cookies (I do that almost on a daily basis). Nothing helps.
    Rudi
    Ultimate Superstar
    Rudi
    Ultimate Superstar
    October 8, 2019
    Hi there @Chibi

    Sorry to hear that. Does your work PC have a different OS than the laptop at home? Have you tried using our desktop app on the work PC to see if it's better? It could have something to do with the network as well. Keep us posted.
    Chibi
    Guitar Hero
    Chibi
    Guitar Hero
    October 9, 2019
    Hi there @Chibi

    Sorry to hear that. Does your work PC have a different OS than the laptop at home? Have you tried using our desktop app on the work PC to see if it's better? It could have something to do with the network as well. Keep us posted.
    Hi,

    Both work with Windows 10; I still blame sound settings for that (I plugged in my usb speaker once and ever since that moment it's been botched) but I haven't figured out what to do with it yet. Gonna try the desktop app and see how it works, thanks for the tip.
      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      October 10, 2019
      Try reinstalling the browsers too @Chibi maybe the configuration has been changed when you plugged the speaker.
      Chibi
      Guitar Hero
      Chibi
      Guitar Hero
      October 10, 2019
      Hi there @Chibi

      Sorry to hear that. Does your work PC have a different OS than the laptop at home? Have you tried using our desktop app on the work PC to see if it's better? It could have something to do with the network as well. Keep us posted.
      Unfortunately, the same problem happened with the desktop application.
      Rudi
      Ultimate Superstar
      Rudi
      Ultimate Superstar
      October 13, 2019
      Thanks for reporting back to us @Chibi

      I guess there could be a problem with the network settings at work, for instance. Maybe you use a VPN and there's some conflict there. What does exactly happen? Are you getting an error message?
      Chibi
      Guitar Hero
      Chibi
      Guitar Hero
      November 1, 2019

      Thanks for reporting back to us@Chibi

      I guess there could be a problem with the network settings at work, for instance. Maybe you use a VPN and there's some conflict there. What does exactly happen? Are you getting an error message?

      Not likely; I’m not getting any error messages. Plus, one of my coworkers also uses Deezer and everything seems to be fine on her side. 

        Hitmaker
        Marcel Tiptop
        Hitmaker
        November 7, 2019

        Hello!
        Since a few days, no more freezing (I’m not talking about the weather ;-)
        It all works fine.
        There were one or few releases in the meantime if I’m not wrong. They fixed it as it seems.
        Bravo and thanks!

          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          November 10, 2019

          Hi there @Chibi 

          Could you please try updating the app like @Marcel Tiptop mentioned above?

          Let me know!

          Guitar Hero
          bart_vader
          Guitar Hero
          May 18, 2020

          Hey, I’ve been experiencing this issue for a week now. Next song won’t start after previous is finished. Song length indicator stops at the end of the current song and nothing happens afterwards. Play/Next/Previous buttons don’t respond. When I reload the web-page or re-open desktop app, song starts to play but issue appears once again when the song is done playing. 
          Sidenote: ads won’t play as well. 

          I tried clearing browser cache, used other browsers, re-installed app to no avail. Next song just won’t start playing. 

          I’ve noticed recently that a lot of people have the same problem. My friend with paid subscription also experiences this exact issue. Any possible solution? Thanks in advance. 

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