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Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

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115 replies

O
Rank

Hi! how did you solve this problem?

A
Rank

Hey @that_tana_girl 

Thanks for reporting and for your patience.

Could you please try uninstalling the app and put this version here on:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Let me know how it goes!

hi, 

I’ve been having the same problem for the past few weeks 

I just downloaded this version and the problem still persists 

A
Rank

@Rudi 

Hi,

I’ve tried everything possible to resolve this issue but nothing is working 

it seems like an Ad needs to be played before i move on to the next song but no ad is playing (PC/Desktop App)

I also noticed that when I stream from my phone I don’t hear any ads.

Could this be from your end? :/

B
Rank
Userlevel 1

Hi! how did you solve this problem?

@ostapkmn 
It solved on it’s own for me. I thought folks at Deezer fixed this problem, but seems like a lot of people still have same issue.

R
Rank

Hey @that_tana_girl 

Thanks for reporting and for your patience.

Could you please try uninstalling the app and put this version here on:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Let me know how it goes!

hi, 

I’ve been having the same problem for the past few weeks 

I just downloaded this version and the problem still persists 


Yeah I'm getting the same problem , tried different browsers tried reinstalling the app. Still only one song loads. It definitely feels like its trying to load an ad and it's failing 

K
Rank

This happens to me with ALL tracks, I clear my cache regularly and often switch between genre just to try avoid the problem but it plays two or three songs, sometimes even just one and then wont go to the next song, if I select next manually it begins the same song all over again. This is definitely a platform issue.

Rudi
Rank
Userlevel 7
Badge +7

Hi there @Riaan.Brink @Aj David @ostapkmn @Kari-anne Myburgh 

Thank you for your patience and for reporting the issue here. I've carried out some maintenance on your accounts so could you please restart your network or mobile connection/device and try again :thumbsup_tone2:

A
Rank

Thank you, I’ll try it now 

 

A
Rank

The problem still persists 

And its tiring :sleepy:

 

T
Rank

hi guys, i’ve also been having this error for weeks now, 2-3 songs play but after it just stops, i cant even play anothersong only the last song, i have to refresh the app all over again 

Rudi
Rank
Userlevel 7
Badge +7

Sorry to hear that @Aj David @Tshepang.Moima could you please let me know exactly which app version and OS you've got? I need to forward this on to our devs :v_tone2:

A
Rank

Hi,

The playlist keeps playing the same song all the time.

Repeat is off . no matter which other playlist I choose it won’t play anything else.

On desktop version & web player.

 

Tried killing the app and opening it again. no dice…..

 

Thanks,

Assaf

 

Rudi
Rank
Userlevel 7
Badge +7

Hey @Assaf Fraindlich 

It seems that this topic fell off our radar - apologies for that.

Have you tried reinstalling our desktop app and clearing cache + cookies from your browser? Let us know :nerd:

A
Rank

Hi,

Thanks for the reply.

I actually did try to reinstall the desktop app and I also installed it on another computer - same results.

 

Haven't tried clearing the cache and cookies yet.

I'll try and let you know.

 

Thanks!

Rudi
Rank
Userlevel 7
Badge +7

Thanks for coming back @Assaf Fraindlich 

Is there a way you can video this happening?

B
Rank

I have the same problem. It worked perfectly until yesterday. Now I have to keep refreshing my page in order play the next track.

 

The problem is on the Deezer site guys. I have tried on multiple browsers and the problem persists. The browsers I used are all updated. The problem occurs when accessing on my work computer (Apple iMac) and at home on my personal laptop (Windows 10). 

 

It is highly unlike, given the vast differences between operating systems that the problem is on our side. 

 

Since Deezer has not been forthcoming with a solution, I am now investigating alternatives.

Rudi
Rank
Userlevel 7
Badge +7

Hey @Brad Highlander Patterson 

Sorry to hear about that.

Have you tried clearing your browser's cache and cookies to see if it helps? Please let us know!

B
Rank

I did but no change. I saw that the site went down earlier today. Double checked on downchecker. 

Now that it is back up again, my playlist performs normally again.

Rudi
Rank
Userlevel 7
Badge +7

Perfect, great to hear that @Brad Highlander Patterson keep us posted! :relaxed:

(and apologies for the outage)

R
Rank

I’m also having this issue, it just started yesterday. I use the website. It plays one song and stops and won’t continue to the next song.

R
Rank

I’m also having this issue, it just started yesterday. I use the website. It plays one song and stops and won’t continue to the next song.

I’ve downloaded the deezer app on windows and it’s doing the same thing.

Rudi
Rank
Userlevel 7
Badge +7

Hey @Ria Allan Poe 

Thanks for reporting this to us. I've replied to you on another topic. Please follow my instructions there :relaxed:

G
Rank

Happening now on Marantz NR1200.

Rudi
Rank
Userlevel 7
Badge +7

Hi there @garps 

Sorry to hear about that. What's happening exactly? It could be that one or another step is different.

In the meantime, you can also try to look for firmware updates to your Marantz, restart your network router, and logout from Deezer in all devices you're using it, before trying again.

G
Rank

Hi there @garps 

Sorry to hear about that. What's happening exactly? It could be that one or another step is different.

In the meantime, you can also try to look for firmware updates to your Marantz, restart your network router, and logout from Deezer in all devices you're using it, before trying again.


Thanks for the quick reply. If I select a Radio Channel or Flow everything works fine. If I select a single track from a search or What’s Hot or Deezer Picks it plays thirty seconds and then jumps to the next song in my queue. I’m using Deezer over the Heos app and have free account if that makes a difference.

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