Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

Hi there @bart_vader 

Thanks for bringing this up with us. Are you getting any error message? 

I've carried out some maintenance on your account and sent a password reset email. Could you please change your password and log in again, without Google? Let me know if this is happening to random songs as well, please.

And if you're friend with a paid subscription is also experiencing this, please tell them to come to this topic you created so that I can get their details to add to the report too, please 

Thanks for reply @Rudi! I’ve changed my password and loged in without using Google account, but unfortunately it didn’t help. When I play music without shuffle - one song finishes and the next one won’t start. But when I play with shuffle mode ON it plays music until ad is shown(2-3 songs) and then freezes once again. 

What is interesting that I have just an empty white rectangle where an ad should be(in a web player and windows app), but the actual ad isn’t showing. It leads me to believe that this issue is somehow tied to an ad not being shown/played. Feels like it goes on an infinite loop of waiting for an ad, but ad never goes through.

My friend with a paid subscription said that his issue resolved when he re-logged few days ago, sorry for misinforming. 

Hey @that_tana_girl 

Thanks for reporting and for your patience.

Could you please try uninstalling the app and put this version here on:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Let me know how it goes!

Hi

It didn’t work. I have the same problem as Tana and it’s really annoying.

The song stops randomly, any song.

This happens in the windows app and the website.

As of now issue seems to be fixed. Thank you!

Hi! how did you solve this problem?

hi, 

I’ve been having the same problem for the past few weeks 

I just downloaded this version and the problem still persists 

@Rudi 

Hi,

I’ve tried everything possible to resolve this issue but nothing is working 

it seems like an Ad needs to be played before i move on to the next song but no ad is playing (PC/Desktop App)

I also noticed that when I stream from my phone I don’t hear any ads.

Could this be from your end? :/

@ostapkmn 
It solved on it’s own for me. I thought folks at Deezer fixed this problem, but seems like a lot of people still have same issue.

Yeah I'm getting the same problem , tried different browsers tried reinstalling the app. Still only one song loads. It definitely feels like its trying to load an ad and it's failing