Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

This happens to me with ALL tracks, I clear my cache regularly and often switch between genre just to try avoid the problem but it plays two or three songs, sometimes even just one and then wont go to the next song, if I select next manually it begins the same song all over again. This is definitely a platform issue.

Hi there @Riaan.Brink @Aj David @ostapkmn @Kari-anne Myburgh 

Thank you for your patience and for reporting the issue here. I've carried out some maintenance on your accounts so could you please restart your network or mobile connection/device and try again 

Thank you, I’ll try it now 

The problem still persists 

And its tiring 

hi guys, i’ve also been having this error for weeks now, 2-3 songs play but after it just stops, i cant even play anothersong only the last song, i have to refresh the app all over again 

Sorry to hear that @Aj David @Tshepang.Moima could you please let me know exactly which app version and OS you've got? I need to forward this on to our devs 

Hi,

The playlist keeps playing the same song all the time.

Repeat is off . no matter which other playlist I choose it won’t play anything else.

On desktop version & web player.

Tried killing the app and opening it again. no dice…..

Thanks,

Assaf

Hey @Assaf Fraindlich 

It seems that this topic fell off our radar - apologies for that.

Have you tried reinstalling our desktop app and clearing cache + cookies from your browser? Let us know 

Hi,

Thanks for the reply.

I actually did try to reinstall the desktop app and I also installed it on another computer - same results.

Haven't tried clearing the cache and cookies yet.

I'll try and let you know.

Thanks!

Thanks for coming back @Assaf Fraindlich 

Is there a way you can video this happening?