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One Hit Wonder
May 15, 2020 10:27 PM UTC

Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

Hi there

My music is not playing on desktop. It plays one song and then stops. It won't go to the next song. I have cleared cache. Done all that. Please tell me how to fix this. I use the free account and I don't even hear the ads and I don't have an ad blocker. 

Pinned Reply By Rudi

Hey everyone,

I've merged all similar comments to this thread here.

If you're on a Free subscription offer from Deezer, this is a known issue that is under investigation. If you're on a paid version of Deezer, please let me know - it should be unrelated.

Thank you all for your understanding!

119 replies

Roadie
Dec 9, 2020 10:22 AM UTC

I have the same problem. It worked perfectly until yesterday. Now I have to keep refreshing my page in order play the next track.

 

The problem is on the Deezer site guys. I have tried on multiple browsers and the problem persists. The browsers I used are all updated. The problem occurs when accessing on my work computer (Apple iMac) and at home on my personal laptop (Windows 10). 

 

It is highly unlike, given the vast differences between operating systems that the problem is on our side. 

 

Since Deezer has not been forthcoming with a solution, I am now investigating alternatives.

Rudi
Ultimate Superstar
Ultimate Superstar
Dec 10, 2020 1:27 PM UTC

Hey @Brad Highlander Patterson 

Sorry to hear about that.

Have you tried clearing your browser's cache and cookies to see if it helps? Please let us know!

Roadie
Dec 10, 2020 1:29 PM UTC

I did but no change. I saw that the site went down earlier today. Double checked on downchecker. 

Now that it is back up again, my playlist performs normally again.

Rudi
Ultimate Superstar
Ultimate Superstar
Dec 12, 2020 7:09 PM UTC

Perfect, great to hear that @Brad Highlander Patterson keep us posted! :relaxed:

(and apologies for the outage)

Guitar Hero
Jan 1, 2021 9:09 AM UTC

I’m also having this issue, it just started yesterday. I use the website. It plays one song and stops and won’t continue to the next song.

Guitar Hero
Jan 1, 2021 9:46 AM UTC

I’m also having this issue, it just started yesterday. I use the website. It plays one song and stops and won’t continue to the next song.

I’ve downloaded the deezer app on windows and it’s doing the same thing.

Rudi
Ultimate Superstar
Ultimate Superstar
Jan 2, 2021 5:10 PM UTC

Hey @Ria Allan Poe 

Thanks for reporting this to us. I've replied to you on another topic. Please follow my instructions there :relaxed:

Guitar Hero
Feb 5, 2021 8:45 AM UTC

Happening now on Marantz NR1200.

Rudi
Ultimate Superstar
Ultimate Superstar
Feb 6, 2021 5:05 PM UTC

Hi there @garps 

Sorry to hear about that. What's happening exactly? It could be that one or another step is different.

In the meantime, you can also try to look for firmware updates to your Marantz, restart your network router, and logout from Deezer in all devices you're using it, before trying again.

Guitar Hero
Feb 7, 2021 9:05 AM UTC

Hi there @garps 

Sorry to hear about that. What's happening exactly? It could be that one or another step is different.

In the meantime, you can also try to look for firmware updates to your Marantz, restart your network router, and logout from Deezer in all devices you're using it, before trying again.


Thanks for the quick reply. If I select a Radio Channel or Flow everything works fine. If I select a single track from a search or What’s Hot or Deezer Picks it plays thirty seconds and then jumps to the next song in my queue. I’m using Deezer over the Heos app and have free account if that makes a difference.