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Do you need help with Deezer on you iOS device? Ask your questions here!

136 Topics
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136 Topics

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mberlageRunaway Baby

asked in iOS

unable to login on ios app

When trying to login on the iOS app (App via Testflight, version 9.18.01), after entering my password it just says “Error - an error occurred”. No further info.Also, the ‘login without a password’ seems also broken.When clicking on the link in the mail, the app opens, but it doesn’t log me in. I can fill out username & password again, but that only results in the rror message above. Password *is* correct, because filling in a wrong one on purpose gives the “incorrect password” error.Tried both via WiFi and Cellular data, both fail.This also happens on iPad. (regular app version 9.17.0.2) Re-install did not help.Desktop app (MacOS) seems te be fine. I can also login on the web-version.

10 months ago

Cruz ErRunaway Baby

asked in iOS

Missing opening second of song

When I’m listening to an album or playlist, the beginning second(s) of the next song is missing when it starts playing…..

10 months ago

AlohamarsRunaway Baby

asked in iOS

The app wont let me login

Hi, Just switched few days ago from Spotify to Deezer as I was interested in the Hi-Fi feature and also the first month was free, nothing to lose. I really like deezer as it seems they put a lot of effort in recommendations of playlist, artist and songs that may suit your tastes, also going on an artist page let me see the whole ranking of their most popular songs unlike Spotify just top 5 so I discovered loads of amazing songs because of these two incredible features.BUTTTTT I cannot login tried everything I’m on iPhone 13 Pro, IOS 15.5.Trying to login through app, Error - an error has occurred pops up. Trying to login through Google mail with the link nothing happens not even a message, the login screen stays the same. Going on the website and click launch app is the same as mail link login nothing happens.turned my phone off and on, deleted the app and reinstalled, went to iPhone storage and deleted the app from there and reinstalled, nothing helps.Guess I’ll use Deezer on my laptop

10 months ago

gasykamanjaRunaway Baby

asked in iOS

deezer down

L’application Deezer ne fonctionne plus malgré le bon identifiant et mot de passe ainsi qu une excellente connexion ici à Paris en France. Application déjà désinstallée puis réinstalléeQue faire ? Merci !

10 months ago

Andy.DenningtonRunaway Baby

asked in iOS

App wont work on my or y wife's iPhone????

App wont work on my or y wife's iPhone???? iv turned the Wi-Fi off and back on again - nothing!Iv closed the app down and opened it again - nothingiv uninstalled the app and reinstalled it - now cant log back in as it keeps saying ERROR????

10 months ago

M.j.g.poppeRunaway Baby

asked in iOS

iPhone login problem

I can’t seem to log in to my Deezer account on the iPhone app, but can still log in via web and smart tv. Is anyone else experiencing the same issue? i rebooted my phone, deleted the Deezer app and reinstalled. Nothing worked :(

10 months ago

Elkin Jose Cardona DevozTiny Dancer

posted in iOS

The Deezer APP does not work in my Iphone

Hi Folks, I have a problem with my Deezer App. Does not work but in my Laptop is working well.Any suggestion about that.? Regards

10 months ago

Flew82Runaway Baby

asked in iOS

songs and podcasts keep skipping and random music starts playing

This is driving me crazy! Also, why can’t I find any direct way to contact customer services for Deezer?

10 months ago

AdvaitaRunaway Baby

asked in iOS

Van Deezer naar Deezer lijsten binnen Sonos

DagDe laatste weken kan ik binnen de Sonos omgeving geen Deezer nmr meer toevoegen aan PLaylists.In en uit loggen leverde niets op evenals de Deezer app binnen Sonos opnieuw installeren.Ik heb nog ruim voldoende data ruimte. Heeft iemand een oplossing?TnxsPieter

10 months ago

Steve RogerRunaway Baby

asked in iOS

unable to claim my artist creator account

I can’t claim my creators profile, it says there’s something wrong with your artist request ! Every time i try to request, please reply fast it’s urgent

10 months ago

DavidCh99Runaway Baby

asked in iOS

Where have the Mixes gone on the SONOS app?

Hi, I have updated the SONOS app to version 14.8.1 and I can no longer find the Deezer Mixes anywhere. I have Flow and the 6 “moods”, but the long list of mixes which are available on the Deezer app (Favourites>Mixes>Explore) are nowhere to be found in the SONOS app. Does anyone know where they have gone? Thanks!

10 months ago

Suttisak SaengkhaiRunaway Baby

asked in iOS

Suttisak_93icloud.com

11 months ago

Dave CaslinRunaway Baby

asked in iOS

Siri works for bands, but not songs

I have a Deezer Premium account (via a Family Account) “Hey Siri, play Led Zeppelin” works as expected.“Hey Siri, play Black Dog by Led Zeppelin” results in Siri saying “Ok, playing Black Dog” and then Deezer playing a completely random song, seemingly from my Flow List. This seems similar to problems I have on Deezer Desktop where searching for a given song shows a correct result list but then Deezer plays a random related song when I click to pay. I’m starting to question the point of paying for Premium if some of the basic perks of the service don’t work on any of my devices.

11 months ago

DmytroStrembetskyiRunaway Baby

asked in iOS

Ukrainian Translate

Hello there 👋 Is there any chance to have full Ukrainian translation for iOS app?

11 months ago

olga_suTiny Dancer

asked in iOS

jul_fromeRunaway Baby

asked in iOS

problems with the quality of the images of the music

Hello, I have a problem with the quality of the images of the music. They are blurry, it's quite disturbing. If anyone knows how to fix the problem, I would appreciate it. Thanks in advance.

11 months ago

Giovanni2002Runaway Baby

asked in iOS

Low Quality Cover art

Hello Everyone Does someone have this same problem My Track/Album art is loading in a low quality idk why But its irritating me Can deezer fix this with an update? IPhone 12 IOS 15.5

11 months ago

MarkVaz

asked in iOS

playback does not resume after phone call

As the title suggests, when I take a call whilst listening to Deezer, playback pauses as it should. However, when the call ends, playback does not resume. This only seems to have started since the latest IOS update (13). I have tried reinstalling the app but this has not corrected the issue. Can anyone help please. This is highly annoying. Many thanks

11 months ago

sguiguiRunaway Baby

asked in iOS

podcast shortcut on IOS

Dear all I have a very annoying issue that I would like to improve I listen to a designated podcast everyday and it does not appear on the music tab (listen recently) but on the podcast one (which is normal)I would like to create from my Home Screen a direct shortcut to access the designated podcast without Siri is there a way to do that ? thank you so much

11 months ago

NadavonRunaway Baby

posted in iOS

deezer : apple carplay - stops music whenever I’m using the lhone or siri

It’s been more than 6 months now and it’s just such a bad experience - every time I get a call, answer and end it, the music won’t resume and I have to take my phone and resume it manually. Same go for many other interactions like Siri etc.it’s beyond me how such a big experience like listening to music in the car is not one of your top priority and how such a critical (blocker) bug is out there for that amount of time.I have seen some other conversations here reporting the same thing and chose not to participate as I don’t want to be just another message on the same thread. Such a big issue should be spammed here every week.deezer, I took the time to write all of that cause I really like your product and don’t really want to replace it with anything currently out there. Please address this issue asap. p.sanother small annoying bug while you’re at it would be when airplaying and closing the phone sometimes the playback stops, and the only way to go around it is to restart the app.

1 year ago

Pinkcat1980Tiny Dancer

asked in iOS

awful quality on Deezer app, except for radios

I’ve had Deezer for years and recently within the last 2 months the sound quality on the songs is terrible. Crackly and painful to listen to. It’s fine on the radio stations (I listen to the radio through Deezer too) so I don’t understand it? I really need it sorting out. I’ve downloaded the recent version but that’s not worked either!?!?! Please help!

1 year ago

BuchoyRunaway Baby

asked in iOS

Deezer iOS app and USB DAC thru apple camera connector kit

Hi! Im currently subscribed to Deezer Hifi with a set up of: Ipad or iPhone → Apple camera connector kit → USB DAC/AMP → Headphones Concern for clarification: Currently the USB DAC/amp is only showing a sample rate of 44KHZ/24 bit regardless of what file quality I choose (same concern raise by others). Looking at the music playing, it is indicated that i’m playing HIFI but im not sure if actual hifi file (1411kbs) is being sent to my USB DAC. It does sound better than having the headphones directly out of the ipad/iphone but im not sure if this is due to the amp or if its actually a hifi file.I do really hope that the hifi file is being sent to my dac/amp. Appreciate the help to clarify Thanks

1 year ago

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