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I’m trying to access some new releases, namely aespa’s Whiplash and HOYO-MiX’s No Dazzle, No Break but every time I get the error message “The page didn’t load. This content is currently unavailable due to a technical error or poor internet connection. Check your connection and reload the page.” Is there anything to be done about that? I’ve done most of the basic troubleshooting methods like turning the phone off and on again, logging out and back in etc. It’s also worth mentioning that both of the albums mentioned have multiple identical albums suggested when I search for them and all of them give me the same error message. As far as I know all of aespa’s and HOYO-MiX’s other releases are available with no problem.

Something similar happened when I tried to access Come Play by Arcane and League of Legends but it also had two identical albums when searched for and one worked while the other didn’t. 

I’m on iPhone 14 iOS 17.6.1 and Deezer app 10.23.0.5. I’m located in Canada if it’s a licensing problem (but then why would it appear at all if it’s not supposed to be available in Canada + why would there be only 1 release of the artist unavailable…)

Same issue here with aespa's new album whiplash but on android 

It looks like the new aespa album is not properly released on deezer, it don’t show up when I search it on my desktop app and when I click the direct link to the album on deezer provided by aespa, tracks are here but not playable. I’m in switzerland and it should not be a license problem since the album is available on ALL other streaming platform...

Hi @WinterCat @guillaume dt @Ha.a.dès, thank you for bringing this to our attention!

I can imagine how inconvenient it is when a new album isn't loading properly.

Could you please share a video showing the issue? This will help us better understand the problem and pass it along to our developers.

Thanks for your help!

It’s now been mostly fixed for both albums I mentioned, I guess there was a delay, but since I’m the type who likes to track new releases and listen to them on Day 1 I hope it won’t happen again… for No Dazzle No Break there are now 2 albums, one that has the error I mentioned and one that works. I’ve recorded a video of what it looks like. First I click on the album that works (and that’s in my liked albums) and then on the second one that doesn’t work, even when I try to reload the page. When I made my post both albums + the aespa album had the error.

 

Unable to play my Playlists offline. This content is unavailable due to technical issues or poor internet connection. Please help as this is very frustrating. I always need to have data to play my Playlists :-(

I'm unable to play my Playlists offline. I have to be connected to data. It gives me an error "This content is currently unavailable due to technical error or poor internet connection". Tried everything including uninstall and install, re downloaded Playlists same issue. Other members in the family experiencing same issue. Android. Please help

Hello @WinterCat @Ha.a.dès @guillaume dt Thanks for the video.

There are three singles available in different regions of the world. 

The version working globally is this one. 

 

So don’t understand why you get two results, as when I tested, I only get this album.

The error you get is because that single is not available in your region.

Hi @Stropa regarding your issue with not being able to listen your playlist offline, please check this post - HERE

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