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thousands of "favourite" tracks appeared in one day

  • August 5, 2024
  • 1 reply
  • 27 views

My liked tracks have gone on the 02/08/24 from about 2,200 to over 5,000 tracks. All of these 2,800 new “favourite” songs show that they have been "liked" on the 02/08/24, if I scroll past these songs I finally find the songs that I have actually liked over the years. 

This issue is on all apps: Mac, IOS, or the web broswer.

This is extremely distressing! help!

Best answer by Jaime.Deezer

Hi @Friendlyfire I am sorry to hear that.
Please contact our Deezer Support Team as soon as possible and one of our agents will be able to check your account and help to recover that music (if possible)
Apologies for the inconvenience

 

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Jaime.Deezer
Community Manager
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  • Community Manager
  • 5238 replies
  • Answer
  • August 6, 2024

Hi @Friendlyfire I am sorry to hear that.
Please contact our Deezer Support Team as soon as possible and one of our agents will be able to check your account and help to recover that music (if possible)
Apologies for the inconvenience

 


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