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One Hit Wonder
Bekx14
One Hit Wonder
January 16, 2021
Answered

Shazam link to Deezer not working on Android and iOS

  • January 16, 2021
  • 82 replies
  • 4195 views

When I found a song on shazam I pressed the 3 dots and it would say open in deezer. Now the links no longer there. Any ideas? I'm in UK using Samsung s20

    Best answer by Rudi

    You're actually right @Not your Dream 

    Our devs have confirmed that, if you have an Apple Music account or have linked a Spotify account, the 'open in Deezer' link won't show up. That's due to the update Shazam released a while ago, so not on our side.

    At this moment, Apple is unable to provide a better integration with Deezer, but we'll continue to engage with them to get this improve in the future :relaxed:

    82 replies

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    Roadie
    Paweł Fenert
    Roadie
    February 27, 2021

    Hi there

     

    Shazam link to deezer not been working for couple of months either  on my IPhone 11 or  iPad . Bit annoying 🧐

    It means Shazam opens up  Deezer but doesn’t find the songs at all.

    How can I sort it out? 
     

    Pablo
     

     

      Guitar Hero
      Phil.Foggs
      Guitar Hero
      February 28, 2021

      I'm having the same issue too. I used to have the option to open in Deezer but this has now gone. Tried uninstalling both apps and reinstalling..Still no Deezer options. I have recently updated to android 11 and oneUI 3.0 on my S10. 

        Rudi
        Ultimate Superstar
        Rudi
        Ultimate Superstar
        March 1, 2021

        Thanks for letting us know @Phil.Foggs @Paweł Fenert Pablo,

        We're currently querying this. In the meantime, please check out our SongCatcher within the app.

          Roadie
          Paweł Fenert
          Roadie
          March 1, 2021

          Thanks for letting us know @Phil.Foggs @Paweł Fenert Pablo,

          We're currently querying this. In the meantime, please check out our SongCatcher within the app.

          Hi Rudi
          I actually checked it out when  songcatcher was launched . There was a problem to find brand new and not really popular songs. Anyway I’m gonna check it your one again. 
          Cheers mate

          Pablo

            Rudi
            Ultimate Superstar
            Rudi
            Ultimate Superstar
            March 1, 2021

            That'd be lovely if you could give us some feedback for improvements, Pablo! @Paweł Fenert :grin:

            Guitar Hero
            Anthony Poullain
            Guitar Hero
            March 3, 2021

            Same issue, just switched from S9 to S21 and do not see the option to open the song in Deezer. I reinstall both apps but no change. Still working fine on the S9.

              Rudi
              Ultimate Superstar
              Rudi
              Ultimate Superstar
              March 4, 2021

              Thanks @Anthony Poullain 

              We're now moving forward with the investigation of this issue. We hope to have more info about it soon! In the meantime, please keep us posted :relaxed:

              Guitar Hero
              phunke
              Guitar Hero
              March 5, 2021

              Same issue. Galaxy s10e. Have reinstalled both shazam and deezer apps, no change. Would use song catcher if it was as effective as shazam, but it's not….

                Fruchterlebnis
                Roadie
                Fruchterlebnis
                Roadie
                March 5, 2021

                Hi,

                on my iPhone X I have this issue since weeks!

                When trying to play a shazammed song out of the Shazam APP it just opens/switches to Deezer - but nothing more happens.
                This feature worked already in the past very bad because a lot of songs weren’t played and the UI of Deezer does NOT handle that issue. Therefore I ask you to generally rework this feature.

                 

                Deezers “Song Catcher” is for sure NO OPTION - because it NEVER recognised a song on my end…

                 

                Please let us use the best available APP for this → Shazam - and do not try to copy Shazam this won’t work…

                 

                I hope this issue will be fixed soon! Thank you an advance...   

                  Roadie
                  PietDM
                  Roadie
                  March 6, 2021

                  Hi Rudy,

                  I have been experiencing the same issue for some weeks now. Quite annoying, and the Deezer songcatcher works only on limited songs. I trust mostly Shazam. This issue seems to be known now for some time. Any progress? I am using iPhone XR but seems that device  is not the concern. 
                  thanks for coming back on this. 
                  Piet

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