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Shazam link to Deezer not working on Android and iOS

  • 16 January 2021
  • 82 replies
  • 3609 views
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82 replies

Rudi
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Userlevel 7
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Hey @Rich Wallace @PietDM @Fruchterlebnis @phunke 

Thank you for reporting this and for your patience!

We're investigating the issue at the moment and we've been making progress :relaxed: hang in there!

R
Rank

Deezer no longer available once I shazam a song. I'm on Android

P

Hi Rudy,

I have been experiencing the same issue for some weeks now. Quite annoying, and the Deezer songcatcher works only on limited songs. I trust mostly Shazam. This issue seems to be known now for some time. Any progress? I am using iPhone XR but seems that device  is not the concern. 
thanks for coming back on this. 
Piet

Fruchterlebnis

Hi,

on my iPhone X I have this issue since weeks!

When trying to play a shazammed song out of the Shazam APP it just opens/switches to Deezer - but nothing more happens.
This feature worked already in the past very bad because a lot of songs weren’t played and the UI of Deezer does NOT handle that issue. Therefore I ask you to generally rework this feature.

 

Deezers “Song Catcher” is for sure NO OPTION - because it NEVER recognised a song on my end…

 

Please let us use the best available APP for this → Shazam - and do not try to copy Shazam this won’t work…

 

I hope this issue will be fixed soon! Thank you an advance...   

P
Rank
Userlevel 1

Same issue. Galaxy s10e. Have reinstalled both shazam and deezer apps, no change. Would use song catcher if it was as effective as shazam, but it's not….

Rudi
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Userlevel 7
Badge +7

Thanks @Anthony Poullain 

We're now moving forward with the investigation of this issue. We hope to have more info about it soon! In the meantime, please keep us posted :relaxed:

A
Rank

Same issue, just switched from S9 to S21 and do not see the option to open the song in Deezer. I reinstall both apps but no change. Still working fine on the S9.

Rudi
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Userlevel 7
Badge +7

That'd be lovely if you could give us some feedback for improvements, Pablo! @Paweł Fenert :grin:

P
Rank

Thanks for letting us know @Phil.Foggs @Paweł Fenert Pablo,

We're currently querying this. In the meantime, please check out our SongCatcher within the app.

Hi Rudi
I actually checked it out when  songcatcher was launched . There was a problem to find brand new and not really popular songs. Anyway I’m gonna check it your one again. 
Cheers mate

Pablo

Rudi
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Userlevel 7
Badge +7

Thanks for letting us know @Phil.Foggs @Paweł Fenert Pablo,

We're currently querying this. In the meantime, please check out our SongCatcher within the app.

P
Rank

I'm having the same issue too. I used to have the option to open in Deezer but this has now gone. Tried uninstalling both apps and reinstalling..Still no Deezer options. I have recently updated to android 11 and oneUI 3.0 on my S10. 

P
Rank

Hi there

 

Shazam link to deezer not been working for couple of months either  on my IPhone 11 or  iPad . Bit annoying 🧐

It means Shazam opens up  Deezer but doesn’t find the songs at all.

How can I sort it out? 
 

Pablo
 

 

Rudi
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Userlevel 7
Badge +7

Thank you for adding your Deezer accounts to the report we've created @Marco Krieger @Mr Parsley our devs are looking into it!

M
Rank
Userlevel 1

S21 ultra.  SAME PROBLEM 

M
Rank

Hallo, auch bei mir klappt die Verbindung Shazam zu Deezer seit ein paar Tagen nicht mehr. 

SongCatcher ist leider keine Alternative.

Rudi
Rank
Userlevel 7
Badge +7

Hey @Chris Myburgh @curtstockman 

We're still waiting for more info in relation to this. Some users are reporting that they still have the link but it isn't triggering anything on the Deezer app, apart from opening it.

Stay tuned, I'll be back once I've heard more about it - and in the meantime, don't forget to use Song Catcher :pray_tone2:

C
Rank

Hi Rudi, the Deezer app works just fine on my S21 Ultra but there is no link to Deezer from Shazam anymore

C
Rank

I switched from Galaxy S10 to a S21. On the S10 Shazam supports the option to open a song with Deezer. Now with my new S21 the feature is no longer there??? Only Apple Music Spotify comes up???

Is there a prpblem between Shazam and Deezer???

Rudi
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Userlevel 7
Badge +7

We couldn't reproduced it on our side so still investigating this @curtstockman @Mlu.Maphanga 

Could you please confirm if the Deezer app at least opens?

M
Rank

I still can't access deezer on Shazam. Is this permanent or technical error?

C
Rank

Same on S21

Rudi
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Userlevel 7
Badge +7

Hey, Bianca! @wijallemaal-deezer 

Glad to hear from you. Just tap on the search tab, you should have a blue button for SongCatcher there :relaxed:

Still looking into this @Nats thank you for your patience!

@wijallemaal-deezer please vote for this idea here:

 

W
Rank

Rudi, which songcatcher? Where can I find this?

 

Regards Bianca 

W
Rank

Same here samsung s20plus, few weeks ago the option still worked, now suddenly not anymore.

I always work with shazam to deezer😫

 

Already re-installed app, no difference.

 

Regards Bianca from Holland 

N
Rank

Got the same issue here. How are the dev teams doing with trying to resolve this? I'm on Samsung S21

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